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  1.    13 Feb 2016 #1
    Join Date : Dec 2015
    Posts : 44
    Windows 10

    Something Happened


    I'm trying to upgrade from Windows 7 to 10, but I keep getting the Message "Something Happened" Windows is trying to determine if your PC can run Windows 10.

    I have removed my Virus program (MBAM) and cleaned out my Windows.old directories and made sure that Win 7 was current with all updates, but still get this screen. Has anyone figured this out? I'm sure I'm not the only one.

    BTW, it's a fresh install of 7. The PC is a HP g6 notebook with plenty of HDD space and 4Gb memory.

    Thanks for any and all help.
      My ComputerSystem Spec
  2.    13 Feb 2016 #2
    Join Date : Apr 2015
    Posts : 12,999
    W10Prox64

    Quote Originally Posted by okrobie View Post
    I'm trying to upgrade from Windows 7 to 10, but I keep getting the Message "Something Happened" Windows is trying to determine if your PC can run Windows 10.

    I have removed my Virus program (MBAM) and cleaned out my Windows.old directories and made sure that Win 7 was current with all updates, but still get this screen. Has anyone figured this out? I'm sure I'm not the only one.

    BTW, it's a fresh install of 7. The PC is a HP g6 notebook with plenty of HDD space and 4Gb memory.

    Thanks for any and all help.
    Hi.
    Why not just clean install W10 and activate using your W7 key? You can grab the current ISO at MS TechBench. Just make sure you have your data backed up, and any keys/install media needed for paid programs. You can use this to grab your W7 key if you need to.
      My ComputerSystem Spec
  3.    14 Feb 2016 #3
    Join Date : Nov 2015
    Posts : 299
    Win-10 Pro x64

    Hi okrobie,

    Just noticed that you included the following statement:
    I have removed my Virus program (MBAM)
    Just so you're aware, MalwareBytes is not intended to be used as your virus protection per se, but rather to be used along side of it. If you have it set to active protection, then there's a chance that Win-10 might turn off Windows Defender which might leave you more vulnerable to threats.

    Malwarebytes Anti-Malware is not meant to be a replacement for antivirus software. Malwarebytes Anti-Malware is a complementary but essential program which detects and removes zero-day malware and "Malware in the Wild".
    Does Malwarebytes Anti-Malware replace antivirus software?





      My ComputerSystem Spec
  4.    14 Feb 2016 #4
    Join Date : Dec 2015
    Posts : 44
    Windows 10
    Thread Starter

    Hi simrick, that's a good idea. I'm doing it right now. I think I found the fly in the ointment. I saw by retrieving my key, that it was an OEM key. Windows 10 will not update to an OEM key. It's taking several hours to download the ISO so I'll try to boot from my USB stick in the morning. I may have to buy a W7 key to be legal. I'll see if I can get a legal copy of W7 on Craig's list tomorrow. I'll let you know how it is working.

    Hi b1rd, you are right of course. My bad.
      My ComputerSystem Spec
  5.    14 Feb 2016 #5
    Join Date : Apr 2015
    Posts : 12,999
    W10Prox64

    Quote Originally Posted by okrobie View Post
    Hi simrick, that's a good idea. I'm doing it right now. I think I found the fly in the ointment. I saw by retrieving my key, that it was an OEM key. Windows 10 will not update to an OEM key. It's taking several hours to download the ISO so I'll try to boot from my USB stick in the morning. I may have to buy a W7 key to be legal. I'll see if I can get a legal copy of W7 on Craig's list tomorrow. I'll let you know how it is working.

    Hi b1rd, you are right of course. My bad.
    Windows 10 will indeed upgrade an OEM W7 key, no problem. Don't go buying another one!
      My ComputerSystem Spec
  6.    14 Feb 2016 #6
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Jim i assume you did this from the downloaded files for the upgrade or did you use Media Creation tool ?
    Something i read and in case do not want to do a clean install as of yet.

    http://www.askvg.com/fix-something-h...ws-10-upgrade/
      My ComputerSystem Spec
  7.    15 Feb 2016 #7
    Join Date : Dec 2015
    Posts : 44
    Windows 10
    Thread Starter

    I downloaded the Win 10 64 bit ISO and put it on my USB drive with Media Creation Tool, (AKA Rufus) and it booted seamlessly from my USB, but it hated my Key. I don't know the history of this notebook as I bought it in a pawnshop as-is. It was a mess. Bad battery, viruses, bad keyboard etc. The Win 7 OS must have been bootleg. After trying the install a second time, it locked me out. I'll have to format the HDD before I try to install a legal version. I ordered an adapter so I can hook the 2.5" HDD to my desktop for formatting. Oh well, at least I got the laptop cheap, but was it worth it? Thanks for the support. I'll be looking for a legal Win 7. Regards, Jim
    Last edited by okrobie; 15 Feb 2016 at 18:45.
      My ComputerSystem Spec
  8.    15 Feb 2016 #8
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,872
    Windows 10 x86 14383 Insider Pro and Core 10240

    It may be a more subtle cause than having a bad install of 7 on the laptop - not saying it isn't, tho'!

    If the battery health is poor, as it often is on older notebooks, there are unhandled errors due to setup detecting power saving modes during various phases of the installation. One accepted fix is to remove the battery and plug in the power adapter before booting up to start the installation.

    Another problem area may be the network so it may be wise to disconnect the ethernet or disable the wi-fi during the setup. If booting from optical media or USBs there may be driver errors, and if booting from setup files on the hard disk there may be startup programs, language inconsistencies, and all these pitfalls are coming to light as more folk attempt the upgrade. A thing as simple as a clock being out of sync with the real time or a date/time format difference from the US locale can cause upgrades to fail, without the real cause being known, as the system hopefully rolls back, wiping out the evidence.

    "Something happened" is just one of several unknown errors that the Widows development team has never come across to give a name or exception code to - there is also at least one "Something went wrong" problem.
      My ComputersSystem Spec
  9.    15 Feb 2016 #9
    Join Date : Apr 2015
    Posts : 12,999
    W10Prox64

    In addition to the above:

    Not sure what model this laptop is, but you can usually boot to the OEM's recovery partition and restore the laptop to factory condition. It should upgrade then or allow a W10 install using the OEM-installed W7 key to activate it.
      My ComputerSystem Spec
  10.    15 Feb 2016 #10
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,872
    Windows 10 x86 14383 Insider Pro and Core 10240

    Quote Originally Posted by simrick View Post
    In addition to the above:

    Not sure what model this laptop is, but you can usually boot to the OEM's recovery partition and restore the laptop to factory condition. It should upgrade then or allow a W10 install using the OEM-installed W7 key to activate it.
    Assuming that there's an untouched OEM recovery partition, and except that the upgrade will probably stop when Windows 7 Windows Update tries to bring itself up to date with downloading and attempting to install 200+ updates, while setup is trying to run.

    Either disable networking altogether until after installation, and run a "clean boot" in the fresh Windows 7 using MSCONFIG
    then rebooting before running setup, or what I'd do is attempt a clean install of 10 to a different partition, and worry about activation later - which should be possible using the product key on the COA sticker, if present and legible, or at least with phone support.
    Good luck Jim.
      My ComputersSystem Spec

 
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