Windows 10: Windows Reset Won't Work

  1.    11 Feb 2016 #1

    Windows Reset Won't Work


    Newish computer, recently upgraded to Windows 10.

    Trying to do a PC Reset via the settings to wipe clean to sell it. When I click Reset in the Recovery menu of the Settings, I get a scrolling wheel for a second or so, and then nothing. It's as if something on the computer is blocking the computer from being reset.

    When I try from the Advanced startup, it goes through a normal restart but doesn't do anything else.

    I know that in the week that my mother had this computer, she managed to get a couple viruses from 3rd party search bars that she was prompted to download which were causing issues. I wonder if I didn't get it all cleaned off and there is something that won't let the computer reset?
      My ComputerSystem Spec

  2.    12 Feb 2016 #2

    Might take longer , but why not wipe clean and do a new complete reinstall , may well be faster than trying to fix in the long run.
      My ComputerSystem Spec

  3.    12 Feb 2016 #3

    I'd love that - can you link me to some instructions for that? Sorry for the noob question
      My ComputerSystem Spec

  4.   My ComputerSystem Spec


 

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