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  1.    10 Feb 2016 #1
    Join Date : Feb 2016
    California
    Posts : 53
    Windows 10 Pro 64 bit and Windows 7 pro 64

    Window 10 Upgrade Headache


    A few months ago I upgraded my 32 bit win 7 pro to windows 10. The whole thing was fairly quick and worked great. Today I tried to upgrade my Window 7 64 bit desktop (see my system specs) and it turning out to be a real headache. Hereís what I did in prep:
    ∑ First I made an image of my Win 7 OS as a safety measure.
    ∑ I uninstalled the AMD Catalyst Control Center since Windows would do that anyway. I thought Iíd save it the trouble although the 32 bit machine removed it successfully and worked fine.
    ∑ I updated all of my Fujitsu Scanner software to versions said to be Windows 10 compatible.
    ∑ I also uninstalled Microsoft Security Essentials as Iíve read MSE has caused some problems with 10 for some upgraders.
    Then I began the process which seemed to proceed as expected. When it was done, I saw that things were amiss:
    ∑ Most of my desk top shortcuts were plane white boxes with no icon.
    ∑ Immediately I got a pop up error saying ďScanSnap Manager (this is my Fujitsu Scanner) was in an abnormal environment (0x00000005), make it is installed correctly.Ē
    ∑ Many of my programs were listed as unavailable in setting, apps and features. Some of these I installed on the 32 bit machine just to test that they would work on 10. I tested a few of these apps and they would not work although the upgrade advisor told me my machine was ready to go.
    ∑ Besides the above things the computer seemed generally slow. Some applications like Word worked even though the desktop shorts are blank.
    ∑ I rebooted the machine and after the OS loaded my desktop screen went black and stayed that way for what is about 2 hrs now. The hard drive is busy though suggesting that things are happening but the screen is still black!
    Now for some questions:
    ∑ Does anyone have any ideas as to what might have gone wrong?
    ∑ I think I will need to restore my win 7 image unless someone has a better idea.
    ∑ Does it make sense to try this again? If my apps arenít going to work I donít want to bother but if i just had some glitch and another attempt may work then it will be worth it to try.
    ∑ Iíd like to hear your thoughts.
      My ComputerSystem Spec
  2.    10 Feb 2016 #2
    Join Date : Sep 2014
    Nashville, TN
    Posts : 3,143
    Windows 10 Pro

    Upgrades are crap shoots... if they work, great. If not, you will probably have to do a clean install.
      My ComputerSystem Spec
  3.    11 Feb 2016 #3
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    My best advice is to back up everything and do the upgrade process, choosing to keep nothing. The more content you try to keep, the more likely you will have some odd issues. That's always been the case for doing OS upgrades.

    If your current install has some issues, but is showing as activated, just do a clean install right to Windows 10.
      My ComputerSystem Spec
  4.    11 Feb 2016 #4
    Join Date : Feb 2016
    California
    Posts : 53
    Windows 10 Pro 64 bit and Windows 7 pro 64
    Thread Starter

    When you say "...chose to keep nothing" I think you are talking about a clean install right? I have so many programs on my computer including some old ones that I'm not very interested in going to 10 if I have to reinstall those programs. Way too much work. I may be interested in it a later time though probably after the free offer expires.
    The Win 10 upgrade process did show as activated. I eventually got rid of the black screen mentioned in post #1 by hot SD and re-boot. I worked on it for several hours but could not really improve matters so I restored my system back to Win 7 from a Macrium image. From a license point of view I think this means I can migrate to 10 even after the free offer is expired since I've already upgraded, though if anyone knows differently please chime in.
    Is there any possibility my video card is not compatible? This card is based on an AMD HD4670 GPU. I know that GPU is compatible and Win 7 installed the correct driver for it which AMD mentions on their site. Also, the 32 bit machine that upgraded successfully (see post #1) has a different video card but based on the same GPU. The upgrade that didn't work seemed to have lots of video issues - i couldn't even get into the video settings via alt click on desktop. Could there be some other aspect of the video card that may render it incompatible with Windows 10? If that were the case, i could buy a new card but don't want the spend the $$ without some confidence that the card is at fault. I guess I can try a clean Win 10 install and if it works than i'll know its not the graphics card.
      My ComputerSystem Spec
  5.    11 Feb 2016 #5
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    You will only solve your problems with a clean install. You may want to review your need to install W10 in light of that.
      My ComputerSystem Spec
  6.    12 Feb 2016 #6
    Join Date : Aug 2015
    UK
    Posts : 38
    Windows 10

    Its not worth the effort. My system takes 20 hours to download the files and stops with a different error every time.
    So far its been at it for weeks, and I need to work.
    I will stick with a good operating system until Microsoft gets its act together.
      My ComputerSystem Spec
  7.    12 Feb 2016 #7
    Join Date : Aug 2015
    Posts : 415
    10 pro 64 clean install

    If your desktop has the i7 processor ? I would do the clean install route but beforehand have the chipset / graphic / LAN / audio drivers available for 10 . Afterwards do a windows update follow by adding all your software back . So far for me Windows 10 is the best
      My ComputerSystem Spec
  8.    12 Feb 2016 #8
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    Quote Originally Posted by tweakit View Post
    When you say "...chose to keep nothing" I think you are talking about a clean install right? I have so many programs on my computer including some old ones that I'm not very interested in going to 10 if I have to reinstall those programs. Way too much work. I may be interested in it a later time though probably after the free offer expires.
    As with any project, planning ahead makes all the difference. A clean install, including reloading drivers and apps shouldn't take more than two hours. If you decide to do a job half-hearted, you can't be surprised when the results aren't great.
    Quote Originally Posted by Hwalker1 View Post
    Its not worth the effort. My system takes 20 hours to download the files and stops with a different error every time.
    So far its been at it for weeks, and I need to work.
    I will stick with a good operating system until Microsoft gets its act together.
    A slow, unreliable internet connection isn't Microsoft's fault at all. This is a simple fix. Download the OS using the Media Creation Tool, and make your own DVD or USB flash drive to install from. One of the easiest fixes for a problem you'll find.
      My ComputerSystem Spec
  9.    12 Feb 2016 #9
    Join Date : Jan 2016
    Posts : 47
    Windows 7

    Try clean installing from USB or an OS Disk..
    Can you tell how you upgraded from 32bit to 64bit win10....
      My ComputerSystem Spec
  10.    12 Feb 2016 #10
    Join Date : Feb 2016
    Posts : 32
    Windows 10 Pro x64

    Tried sfc /scannow?
      My ComputerSystem Spec

 
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