win10 upgrade stuck at key request Solved

  1.    23 Jan 2016 #1

    win10 upgrade stuck at key request

    I have three computers in family that were given upgrades on the win7 family plan. One was just informed it was eligible for win10 upgrade. I think I made the mistake of custom install (for a clean install) instead of an upgrade and, related to other problems with windows update, I might have lost my activation on win7. Long story short, when I got to the point where win10 was installed and asking for a key I knew I had done a no no as, if I had done it correctly, I should not have been asked for a key. Of course I have no key but the win7 key and the install just sits there with no options but to input the key, which I don't have. What's my best course of action here?
    thanks in advance
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 35,301
    64-bit Windows 10 Pro build 18317
       23 Jan 2016 #2

    Hello trbodden, :)

    If you haven't already, you should be able to enter the Windows 7 product key to activate Windows 10 if it's for the same edition and language.
      My ComputersSystem Spec

  3.    23 Jan 2016 #3

    tried all keys

    I tried every key I possessed. Vista, win7, win8.1. Install just says not a good key. Maybe because it is expecting a full retail key instead of on upgrade key.

    Since I got that far what's my best approach.

    Reset and see what happens.
    Retry the 10 install only this time opting for an upgrade and not giving a key again until seeking activation? or if all goes well I might not even be asked for a key?

    I may just try to revert to the win7 install, check if it is still activated and if so, proceed with the upgrade.
      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 35,301
    64-bit Windows 10 Pro build 18317
       24 Jan 2016 #4

    If the key is for the same edition and language, then you could also use the method below from an activated Windows 7 if you wanted to clean install Windows 10 instead of upgrade to.

    Clean Install Windows 10 Directly without having to Upgrade First
      My ComputersSystem Spec

  5.    30 Jan 2016 #5

    win install stuck at key request

    Thanks for your help and your tutorials Brink. I kept getting error 80244019 and decided to clean install (win7) and start over. The wait for ~800MB+ of downloads was horrendous but once I got to "no more upgrades available" I took the free upgrade path and the install went well, if slowly.

    thanks again
    Last edited by trbodden; 30 Jan 2016 at 22:05. Reason: "solved" not unsolved as I mistakenly submitted
      My ComputerSystem Spec


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