Windows 10: Upgrading Windows 10 got stuck at 92%

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  1. Posts : 3
    windows 10 Pro 64 bit
       18 Dec 2015 #1

    Upgrading Windows 10 got stuck at 92%


    Hi,

    I think my windows 10 upgrade gets stuck at 92% with configuring windows at 69%. It's been at this screen for over 24 hours already. I'm a bit concerned now.

    I'm wondering if I shut it down by pressing and holding the power button, would I get myself into another problem?

    Thank you very much in advance
      My ComputerSystem Spec


  2. Posts : 11,486
    Windows 10 Pro
       18 Dec 2015 #2

    Either the OS will revert back the changes, or you would likely need to reinstall the OS because the installation didn't complete.
      My ComputersSystem Spec


  3. Posts : 9
    Windows 7
       18 Dec 2015 #3

    Hi Said76 - I've had exactly the same problem with the upgrade sticking at 92% and configuring at 69%. I've tried to upgrade five times with the same result every time. Each time I've had to shut down with the power button and each time I've restarted the PC it's said it was trying to restart the installation and then that it was restoring my old operating system (Win7) which it did successfully.

    Besides that it appears that Windows has made many attempts to upgrade to Win10 itself (according the the installed update screen) and all of these have failed. Like you, I don't want to do a clean install and have to reinstall all of my programs as this will take hours.

    Helpfully the only error codes you can get (if you can find any) appear to be messages that tell you that the installation hasn't worked.

    It really worries me with all the talk of windows trying to force you to upgrade when the upgrade doesn't work and there is no clue as to why. I've posted on a number of forums and never had a reply so far. I have successfully upgraded three laptops but this is my main desktop computer, which contains most of my important work. You'd think Microsoft could make sure the thing worked before trying to force the issue. Heaven only knows what damage it will end up doing to my PC.

    Windows 7 Home premium. Service pack 1.
    Intel core i3. 4GB RAM. 32 bit operating system. ITB hard drive.
      My ComputerSystem Spec


  4. Posts : 138
    Microsoft Windows 10 Pro 64-bit BETA
       18 Dec 2015 #4
      My ComputerSystem Spec


  5. Posts : 9
    Windows 7
       18 Dec 2015 #5

    Many thanks DoItJust. I've had a look at that and may well do it out of sheer frustration, but my main point is that I'd like to be able to get information from Microsoft as to why it keeps failing at the same point and what to do about it.

    I've seen several posts showing the upgrade failing at exactly the same point (92% and 69%) so surely they've some clue as to what is doing it at that point.
      My ComputerSystem Spec


  6. Posts : 138
    Microsoft Windows 10 Pro 64-bit BETA
       18 Dec 2015 #6

    Puzzled John said: View Post
    Many thanks DoItJust. I've had a look at that and may well do it out of sheer frustration, but my main point is that I'd like to be able to get information from Microsoft as to why it keeps failing at the same point and what to do about it.

    I've seen several posts showing the upgrade failing at exactly the same point (92% and 69%) so surely they've some clue as to what is doing it at that point.
    Maybe it's wise to disable the upgrade until you know why it's stalling and can fix the problem. One day it may not be able to revert.
    Or, make an image of your current system using Macrium Reflect Free to be able to restore it in case of a disaster.
      My ComputerSystem Spec


  7. Posts : 9
    Windows 7
       18 Dec 2015 #7

    DoItJust said: View Post
    Maybe it's wise to disable the upgrade until you know why it's stalling and can fix the problem. One day it may not be able to revert.
    Or, make an image of your current system using Macrium Reflect Free to be able to restore it in case of a disaster.
    Thanks again. A good point and well worth considering. The only trouble is I see no prospect of Microsoft giving any information that may help with this problem.
      My ComputerSystem Spec


  8. Posts : 1,526
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       19 Dec 2015 #8

    Do you have the error log file setuperr.log in the temporary Windows installation folder? If so, there may be an error message towards the end of the file which may indicate what's wrong.
      My ComputerSystem Spec


  9. Posts : 9
    Windows 7
       19 Dec 2015 #9

    Hi Steve C. Thanks for this. There are just two entries in the error log for the last fail and these are:
    2015-12-17 18:15:23, Error [0x08085f] MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: LoadLibraryExW(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll, LOAD_WITH_ALTERED_SEARCH_PATH) failed gle=0x7f.[gle=0x0000007f]

    2015-12-17 18:15:23, Error [0x080863] MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() failed hr=0x8007007f.[gle=0x0000007f]

    I've got to admit this might as well be written in Klingon for all the sense it makes to me, so if anyone can enlighten me I'd be most grateful. I should perhaps mention that this last time I didn't monitor the upgrade and when I checked it after a some hours it wasn't stuck on the 92% mark as usual but said that something had gone wrong with the machine and it had to reboot but nothing happened and an hour later the same screen was there. At that point I shut down, restarted and got the messages about trying to continue and then that it was reloading the old operating system.
      My ComputerSystem Spec


  10. Posts : 1,526
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       19 Dec 2015 #10

    Those messages are not helpful. My upgrade also failed with A Something Happened error. When you run the command bcdedit /export <yourfilename> from an elevated command prompt, does it fail with the error "The store export operation has failed. The handle is invalid"?

    If so, you may have a similar problem to me in which case see https://www.tenforums.com/installatio...x80004005.html
      My ComputerSystem Spec


 
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