1.    04 Dec 2015 #1
    Join Date : Aug 2015
    Posts : 29
    Windows 10 Pro 64bit

    can't do a clean install, whea_uncorrectable_error??


    Hey all,

    Iíve got an issue with installing Windows 10 Pro 32bit on my computer where I try to clean install windows, and after the first restart when itís doing the Ďgetting devices readyí part, I get a blue screen- WHEA_UNCORRECTABLE_ERROR.

    A little history on this issueÖ I started with a clean install of 10 Pro on this computer, installation went fine, computer ran without issue. After installing all available windows updates and Firefox, I plugged in a USB guitar interface device (M-Audio JamLab), and immediately got a blue screen, then the computer restartedÖ I didnít catch the error on the blue screen. I unplugged the JamLab device, same issue (pretty sure this is when I first saw the WHEA error code)
    Iíve been troubleshooting to the point that I gave up and now Iíve low level formatted the drive and Iím trying to clean install 10 Pro again- same WHEA error codeÖ the most common reasons Iíve seen for this code are incorrect voltages (ex, CPU spike), hardware issues, driver issues or windows updates.

    Iíve reset the BIOS back to defaults, I donít think drivers or windows updates are the issue since I canít even get Windows installed, and Iíve installed Windows 7 successfully since all this happened (and plugged in the JamLab device/installed drivers successfully), so if itís a hardware issue then it must be Windows 10 that doesnít like it.

    What baffles me, is that I was able to install 10 and run the computer with no issues, then ever since I plugged in the USB JamLab device, I canít reinstall it- is it possible that the USB device somehow caused a hardware issue that only Widows 10 is detecting/complaining about?

    Iím lostÖ please help!

    Thanks in advance for any help with this.

    Hardware: AMD 4000+ CPU, Asus A8N SLI Premium motherboard, 4GB RAM, 160GBx3+120GB HD in JBOD
      My ComputerSystem Spec
  2.    04 Dec 2015 #2
    Join Date : Nov 2015
    Posts : 2,955
    64bit Win 10 Pro ver 1709 Build 16299.125

    Looking at it logically, a clean install now should erase all traces of any previous devices because you will format the hard disk. Therefore the motherboard must have been affected in a way that only Windows 10 can detect. I wonder if there is a BIOS update that you can apply that is specifically for W10?
      My ComputersSystem Spec
  3.    04 Dec 2015 #3
    Join Date : Aug 2015
    Posts : 29
    Windows 10 Pro 64bit
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Looking at it logically, a clean install now should erase all traces of any previous devices because you will format the hard disk. Therefore the motherboard must have been affected in a way that only Windows 10 can detect. I wonder if there is a BIOS update that you can apply that is specifically for W10?
    i checked the Asus website, the board isn't listed.. i still don't get how the hardware could have been affected- i've been in IT for years and have never seen a USB device "damage" other hardware- not to say it's not possible of course, but what are the odds?? i'm not entirely convinced that's the case though- the fact that 7 installs leads me away from that conclusion- what exactly is it about 10 that would see something different with the hardware than 7?
      My ComputerSystem Spec
  4.    04 Dec 2015 #4
    Join Date : Nov 2015
    Posts : 2,955
    64bit Win 10 Pro ver 1709 Build 16299.125

    I know, it's weird! Anyone else got some ideas?
      My ComputersSystem Spec
  5.    08 Dec 2015 #5
    Join Date : Aug 2015
    Posts : 29
    Windows 10 Pro 64bit
    Thread Starter

    so i tried installing windows 7 and then doing an upgrade to 10, just to see if that would work.

    unfortunately it wasn't successful; see attached screenshot for error details.. Click image for larger version. 

Name:	error.jpg 
Views:	2 
Size:	216.2 KB 
ID:	52625

    one interesting bit about the upgrade- it took a really long time to go through the upgrade process, particularly the copying of files at the screen with the circle and percent complete- i think i started the process Sunday night and it finished sometime last night.. maybe this has some thing to do with the JBOD? problem is, i can't use a single drive attached to any of the sata connectors because the windows installation disc doesn't recognize them for some reason. i'm wondering if i should try an add-in sata card that windows will recognize and test with a single drive..

    anyways, not sure what my next steps should be.. can an upgrade be started from an install disc or usb drive?
      My ComputerSystem Spec

 


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