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  1.    16 Nov 2015 #1
    Join Date : Jun 2015
    UK
    Posts : 2,160
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    "Something Happened" What Next?


    I'm trying to update my Windows 8.1 Home laptop to Windows 10 by running setup.exe from a USB stick created by the Media Creation Tool.

    I get as far as installing the files, a window appears about restarting the PC, then a small grey box saying "Something Happened" appeared.

    This is rather uninformative! What should I try to solve this problem?
    Last edited by Steve C; 17 Nov 2015 at 16:55.
      My ComputersSystem Spec
  2.    16 Nov 2015 #2
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    Has the system been stable up until this point? If so, you could try going right to Windows 10 through a clean install.

    Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums
      My ComputerSystem Spec
  3.    16 Nov 2015 #3
    Join Date : Jun 2015
    UK
    Posts : 2,160
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Yes, the system was fine and fully up to date. I found a fix mentioning you may need to set your region / language in Control Panel to English (US) whereas I was English (United Kingdom). I'm just trying again now having made that change.
      My ComputersSystem Spec
  4.    16 Nov 2015 #4
    Join Date : Jun 2015
    UK
    Posts : 2,160
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    That fix didn't work.

    I get to the blue screen saying "Your PC will restart in a few moments" then after about 1 minute I just get a white info box saying "Windows 10 installtion failed" - see below.
    Click image for larger version. 

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    What can I check now and where is the Windows 10 installation error log so I can try to work out what's wrong?
    Last edited by Steve C; 17 Nov 2015 at 16:56.
      My ComputersSystem Spec
  5.    16 Nov 2015 #5
    Join Date : Oct 2014
    Trnava
    Posts : 2,944
    10.4 Home 1709 x64

    If you have got time, you could try my fix, it will run for about 1-2 hours.
    "Something Happened" What Next? Attached Files
      My ComputerSystem Spec
  6.    16 Nov 2015 #6
    Join Date : Jul 2015
    Posts : 9,550
    Windows 10 Pro

    Are all peripherals and accessories disconnected from your computer? The only stuff connected should be keyboard/mouse/monitor/network(optional) and the Windows 10 USB stick. Disconnect all printers, extra drives, etc.
      My ComputerSystem Spec
  7.    16 Nov 2015 #7
    Join Date : Jun 2015
    UK
    Posts : 2,160
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Nothing else is connected - it's a Dell Inspiron 7537 with a single hard drive and nothing else connected apart from the USB installation stick. I do have the latest version of Classic Shell - should I remove it?
    Last edited by Steve C; 17 Nov 2015 at 16:56.
      My ComputersSystem Spec
  8.    16 Nov 2015 #8
    Join Date : Jul 2015
    Posts : 9,550
    Windows 10 Pro

    Quote Originally Posted by Steve C View Post
    Nothing else is connected - it's a dell Inspiron 7537 with a single hard drive and nothing else connected aprt from the USB installation stick. I do have the latest version of Classic Shell - should I remove it?
    I couldn't hurt. Also remove any third party anti-virus software.

    Another thing you can do, if you have room on your hard drive, is shrink the current partition by about 50GB, create an NTFS empty partition and do a custom Windows 10 clean install to the empty partition. That will set up dual boot with your existing OS and if that completes then you know it is a problem with the previous OS software and not the laptop hardware. Just don't attempt to do a clean install to unallocated space - that will setup a completely clean install with it's own boot files and you will have to reset some files to go back to previous OS.
      My ComputerSystem Spec
  9.    16 Nov 2015 #9
    Join Date : Jul 2015
    Posts : 9,550
    Windows 10 Pro

    Also, this from another forum member:

    Uninstall your antivirus, you can re-install it after the upgrade. Also go at Control Panel, Device Manager and disable any non-important device (audio card, any SATA or SCSI controller that has no drives connected etc). Press Win+R to open a Run prompt and execute msconfig to open System Configuration. Go to Services tab and check the box to hide all Microsoft services. From the remaining services check the box to disable any non-important service such as updaters. Click on the Startup tab and click to open Task Manager (if no applications shown). Disable any non-important application (Skype, QTtask and others). Then try to upgrade again.
      My ComputerSystem Spec
  10.    16 Nov 2015 #10
    Join Date : Jun 2015
    UK
    Posts : 2,160
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    I'm only using Windows Defender having already removed Kaspersky anti-virus. I'll use MSCONFIG to disable the non-Microsoft services but should I keep the various Intel services e.g. Intel Proset/Wireless Zero Configuration service? Is there an error log which may indicate what's wrong?

    When I run setup.exe to install Windows 10, there is an option to get updates which I've skipped. Should I enable this?
      My ComputersSystem Spec

 
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