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  1.    29 Nov 2015 #21
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Have you tried creating a new partition for Windows 10 and doing a clean install to the new partition, which will setup dual booting with Windows 8.1 and you can then see if a clean install will even work, without erasing the Windows 8.
      My ComputerSystem Spec
  2.    29 Nov 2015 #22
    Join Date : Jun 2015
    UK
    Posts : 2,165
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Thanks - I could try that but will I have activation problems with trying to run two versions from the same licence?
      My ComputersSystem Spec
  3.    29 Nov 2015 #23
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Quote Originally Posted by Steve C View Post
    Thanks - I could try that but will I have activation problems with trying to run two versions from the same licence?
    Starting with the November update Windows 10 will activate by reading the Windows 8 key stored in bios (if there is one) or by manually entering the Windows 8 product key after install. It does violate the EULA to permanently have both Windows 8 and Windows 10 installed and activated at the same time (using the Windows 8 license to upgrade to Windows 10) - although Microsoft does not physically prevent this. In your case of testing only just to even see if Windows 10 will do a clean install, it definitely won't be a problem.
      My ComputerSystem Spec
  4.    29 Nov 2015 #24
    Join Date : Apr 2015
    Posts : 12,975
    W10Prox64

    I've now tried running this bat file, removed Classic Shell & Kaspersky Anti Virus but the installation still fails at the same point where Windows is about to restart for the first time.
    @Steve C
    A failure at this point has typically indicated driver issues.

    I see you've tried a lot of different things here, and I'm sure you've done these already, but let me just reiterate:
    run chkdsk
    run sfc /scannow
    remove all 3rd party a/v, 3rd party backup utility, hard drive monitoring programs, speccy, speedfan, etc.

    update your BIOS; [be sure to enable required extensions if they are not already: Physical Address Extension (PAE), NX, and SSE2; use CPU-Z http://www.cpuid.com/softwares/cpu-z.html to check if the NX (MMX) feature is enabled/available on your CPU. (This shouldn't be an issue because you're already running W8.x, and it is a requirement for W8.x, but wanted to mention it.)]

    Open Device Manager and right click on every device one at a time, and check Windows Update for driver updates.

    Go to the Dell support web site and update every single driver available for your machine, especially bluetooth, wireless, USB & Intel controllers - everything.

    Once that's all done, highlight your computer name in Device Manager and select to search for changes in hardware. See if any problems show up. Click Show Hidden Devices and make sure there are no bangs on anything.

    Do you have Intel/nVidia graphics drivers on that laptop? You might try uninstalling and letting Windows use standard graphics drivers until you can get through the upgrade. (I think this is THE problem.)


    Run W10 setup without an internet connection. This will prevent Windows from trying to install a graphics driver. When setup completes successfully, install the latest driver updates for the device through Windows Update or from the Dell website using compatibility mode if necessary. Set a restore point first.

    One question: Have you modified the original partition structure of your W8.1 installation using EaseUS or similar? If so, you will not be able to upgrade until your recovery partitions are properly re-mapped.
      My ComputerSystem Spec
  5.    30 Nov 2015 #25
    Join Date : Jun 2015
    UK
    Posts : 2,165
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Thanks to Simrick at post 24 for more tips. I have some feedback and seek advice on the following:


    1. chkdsk, sfc/scannow has been done and are fine, AV is Windows Defender & BIOS is the latest Dell version.
    2. The CPU is a Core i7 4500U which CPU-Z reports supports MMX & SSE2 amongst others. I don't see PAE reported by CPU-Z?
    3. I do have Macrium Reflect installed - should I remove it?
    4. I have the latest Dell Windows 8.1 drivers from their web site. There is a range of new Dell Windows 10 drivers. Should I install these now in Windows 8.1 before I upgrade or install them from Windows 10? I've run through the individual updates in Device Manager as you suggest which resulted in the Intel Grpahics & Wireless drivers being updated.
    5. My laptop has two GPUs - Intel HD Graphics & GeForce GT 750M. Should I uninstall or disable the GeForce GPU in Device Manager? I've now disabled and enabled the Geforce driver to let Windows install its default driver.
    6. I did wonder about my Dell partition structure - please see https://www.tenforums.com/installatio...tallation.html However, post 9 at https://www.tenforums.com/installatio...-win-10-a.html reports a similar partition structure to mine and Windows 10 installs OK.
    7. I've been connected to the internet over WiFi - I'll disconnect this as you suggest


    I've also been looking at this thread https://www.tenforums.com/installatio...ll-doesnt.html I get the same error mentioned in Post 8 -when I try to do a "bcdedit /export <file>" I get an error message "The store export operation has failed. The handle is invalid" . Is this something I should try to fix and how?

    I enclose the latest Windows 10 installation error report in case someone can make sense of it!

    setuperr.log
    Last edited by Steve C; 30 Nov 2015 at 10:41.
      My ComputersSystem Spec
  6.    30 Nov 2015 #26
    Join Date : Apr 2015
    Posts : 12,975
    W10Prox64

    Quote Originally Posted by Steve C View Post
    Thanks to Simrick at post 24 for more tips. I have some feedback and seek advice on the following:


    1. chkdsk, sfc/scannow has been done and are fine, AV is Windows Defender & BIOS is the latest Dell version.
    2. The CPU is a Core i7 4500U which CPU-Z reports supports MMX & SSE2 amongst others. I don't see PAE reported by CPU-Z?
    Okay good. Yeah i7 is nothing to worry about - it's fine.
    Quote Originally Posted by Steve C View Post
    I do have Macrium Reflect installed - should I remove it?
    I don't think it's necessary, but it can't hurt.
    Quote Originally Posted by Steve C View Post

    I have the latest Dell Windows 8.1 drivers from their web site. There is a range of new Dell Windows 10 drivers. Should I install these now in Windows 8.1 before I upgrade or install them from Windows 10? I've run through the individual updates in Device Manager as you suggest which resulted in the Intel Grpahics & Wireless drivers being updated.
    Nope, I wouldn't. You are on W8.1 and the drivers should be for that right now. W10 drivers can be installed once we get you upgraded.
    Quote Originally Posted by Steve C View Post

    My laptop has two GPUs - Intel HD Graphics & GeForce GT 750M. Should I uninstall or disable the GeForce GPU in Device Manager? I've now disabled and enabled the Geforce driver to let Windows install its default driver.
    I would get rid of the GeForce - disable it in Device Manager. That should do it.
    Quote Originally Posted by Steve C View Post

    I did wonder about my Dell partition structure - please see https://www.tenforums.com/installatio...tallation.html However, post 9 at https://www.tenforums.com/installatio...-win-10-a.html reports a similar partition structure to mine and Windows 10 installs OK.
    I will have a look at this a little later - out of time at the moment, unfortunately.
    Quote Originally Posted by Steve C View Post

    I've been connected to the internet over WiFi - I'll disconnect this as you suggest
    Yes, I'd like to see your next attempt at upgrading to be without a connection to the internet.


    Quote Originally Posted by Steve C View Post
    I've also been looking at this thread https://www.tenforums.com/installatio...ll-doesnt.html I get the same error mentioned in Post 8 -when I try to do a "bcdedit /export <file>" I get an error message "The store export operation has failed. The handle is invalid" . Is this something I should try to fix and how?
    Again, will have a look a little later.
    Quote Originally Posted by Steve C View Post
    I enclose the latest Windows 10 installation error report in case someone can make sense of it!

    setuperr.log
    If you're game, you could try running setup.exe from within W8.1 with GeForce disabled and disconnected from the internet, and see if you get through the upgrade.

    I'll post back after I've had a chance to read the other links you provided.
      My ComputerSystem Spec
  7.    30 Nov 2015 #27
    Join Date : Apr 2015
    Posts : 12,975
    W10Prox64

    Quote Originally Posted by Steve C View Post
    I did wonder about my Dell partition structure - please see https://www.tenforums.com/installatio...tallation.html However, post 9 at https://www.tenforums.com/installatio...-win-10-a.html reports a similar partition structure to mine and Windows 10 installs OK.

    I've been connected to the internet over WiFi - I'll disconnect this as you suggest


    I've also been looking at this thread https://www.tenforums.com/installatio...ll-doesnt.html I get the same error mentioned in Post 8 -when I try to do a "bcdedit /export <file>" I get an error message "The store export operation has failed. The handle is invalid" . Is this something I should try to fix and how?

    I enclose the latest Windows 10 installation error report in case someone can make sense of it!
    Okay, I've had a chance to read those links.
    Here is what my partition structure looks like on a Dell Inspiron 660s, purchased with W8.0, upgraded to W8.1:

    Click image for larger version. 

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ID:	51282

    Click image for larger version. 

Name:	w8.1dskprt.PNG 
Views:	1 
Size:	9.6 KB 
ID:	51283

    It's a mess, yes. And I am thinking I will have a bear of a time upgrading this thing to W10. I'll probably try once, and if it fails, I'll just do a clean install with the latest ISO from Technet, as the key is stored in the BIOS, and the upgrade will see it, and activate accordingly.

    Here's a shot of another rig with a clean install of W10Prox64 UEFI


    Click image for larger version. 

Name:	disk management.PNG 
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ID:	51289


    Big difference, eh?

    You said you have the same BCD problems as the other post - I suppose you could try fixing it as the OP did in that thread first, if you want to. But, after all you've been through, maybe it would be better to copy/paste your files to an external HDD and do a clean install, (I think, choosing "custom" will give you the option to wipe all existing partitions).

    If you want to try the BCD fix and need step-by-step instructions, I'll have to get some help, because I don't know the exact procedure. But, your error list shows that Windows is failing to set the rollback, in addition to driver issues. Honestly, if it were me, I'd rather have a clean install and not carry over any problems.

    Unable to get message handle 80092009 c:\windows\system32\drivers\dellrbtn.sys

    Unable to get message handle 80092009 c:\windows\system32\drivers\facap.sys

    Unable to get message handle 80092009 c:\windows\system32\drivers\smb_driver_intel.sys

    Unable to get message handle 80092009 c:\windows\system32\drivers\st_accel.sys

    Unable to get message handle 80092009 c:\windows\system32\drivers\syntp.sys

    Failed to open INF file [oem105.inf] with 0x80070002

    Failed to initialize driver package [oem105.inf]

    SP Error setting OS Switch Rollback checkpoint[gle=0x00000006]
    If you already have a Macrium image of your entire W8.1 hard drive install, and it's verified, you can always go back that way (make sure you have the Rescue Media available and tested). I would copy/paste my data to an external HDD, grab my keycodes and install media for my paid software, download the Technet ISO, and go for it.
    Last edited by simrick; 01 Dec 2015 at 11:25.
      My ComputerSystem Spec
  8.    30 Nov 2015 #28
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Quote Originally Posted by simrick View Post
    If you already have a Macrium image of your entire W8.1 hard drive install, and it's verified, you can always go back that way (make sure you have the Rescue Media available and tested). I would copy/paste my data to an external HDD, grab my keycodes and install media for my paid software, download the Technet ISO, and go for it.
    Or he could shrink C: drive partition by 50GB, create a 50GB empty NTFS partition and do a clean install to that partition just to see if it would finish.
      My ComputerSystem Spec
  9.    30 Nov 2015 #29
    Join Date : Apr 2015
    Posts : 12,975
    W10Prox64

    Quote Originally Posted by NavyLCDR View Post
    Or he could shrink C: drive partition by 50GB, create a 50GB empty NTFS partition and do a clean install to that partition just to see if it would finish.
    True. And if it does complete? Then he has to go to the bother of transferring files, installing programs, removing W8.1, extending partitions, getting rid of the dual-boot, etc., or another clean install over top, removing all partitions.

    I think, after all the time he's spent already, one clean install, and if it doesn't work, he reimages to W8.1.
      My ComputerSystem Spec
  10.    01 Dec 2015 #30
    Join Date : Jun 2015
    UK
    Posts : 2,165
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Thanks for your advice.

    I'm going to try fixing the boot configuration issue first. I've listed the repair process below based on 'googling' the issue. There are some options - please advise the best approach:

    1. Boot from Windows 8 CD (presumably in UEFI mode with secure boot off?)
    2. Goto command prompt option
    3. Run DISKPART and select the EFI volume
    4. Assign letter z: to the EFI volume
    5. cd /d z:\efi\microsoft\boot
    6. attrib z:\efi\microsoft\boot\bcd -h -r -s
    7. ren z:\efi\micr bcd.old\microsoft\boot\bcd bcd.old
    8. Optional step: bootrec/fixboot (is this needed?)

    There then appear to be 2 repair options - which is most appropriate?:

    9a. bootrec /rebuildbcd

    OR

    9b. bcdboot c:\windows /l en-gb /s z: /f (for UK)

    If that fails, I'll do a clean install using this procedure Clean Install Windows 10 Directly without having to Upgrade First

    I think I have two valid Windows 8.1 Home product keys. The original one I guess is the one embedded in the BIOS supplied with the new laptop last year. However, a while ago Microsoft did an in place repair install which didn't activate initially. Microsoft then gave me a new product key / licence code ending J426G which I'm currently running on - this is different to original BIOS key and is reported by Showkey as a retail key.

    When I do a clean install, will Windows 10 activate automatically using the BIOS key or will I need to use the gatherosstate.exe file method in the above post to effectively use the second key given to me by Microsoft?

    The keys are reported as:

    Product Name: Windows 8.1
    Product ID: 00259-60602-32092-AA084
    Installed Key: *****-*****-*****-*****-J426G (Showkey says this is a retail key)
    OEM Key: *****-*****-*****-*****-BG8JQ
    OEM Edition: Win 8.1 RTM Core OEM DM
    Last edited by Steve C; 01 Dec 2015 at 05:59.
      My ComputersSystem Spec

 
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