1.    06 Nov 2015 #1
    Join Date : Jun 2015
    Posts : 107
    Win 10 Pro 64bit - Build

    How to tell if a PC has been 'upgraded' from 7 or 8.1 to Windows 10


    Have a new laptop that has Win 10 Home pre-installed...no recover disk was supplied. Is there a way to see if this laptop is a clean/fresh factory install of Windows 10 Home....or was upgraded at the factory from a Win 7 and/or Win 8.1 ? It was sold as a Windows 10 Home laptop ?

    Thanks....TRinAz
      My ComputerSystem Spec
  2.    06 Nov 2015 #2

    Quote Originally Posted by trinaz View Post
    Have a new laptop that has Win 10 Home pre-installed...no recover disk was supplied. Is there a way to see if this laptop is a clean/fresh factory install of Windows 10 Home....or was upgraded at the factory from a Win 7 and/or Win 8.1 ? It was sold as a Windows 10 Home laptop ?

    Thanks....TRinAz
    I'm not one to promote my own app, but ShowkeyPlus will give you the info you need.

    If it has an 'Original key' - it was a upgrade.
      My ComputerSystem Spec
  3.    06 Nov 2015 #3
    Join Date : Oct 2014
    Posts : 775
    Windows 7

    Why do you suspect that the OS was upgraded? I see no reason why any manufacturer would do this. The only reason why an upgrade is done is to preserve settings and applications in the previous OS, something which the manufacturer has no interest in.

    A manufacturer or large organization would not normally install an OS the way individuals do. It is just too time consuming for large numbers of computers. Most likely the hard drive had the OS installed from an image.
      My ComputerSystem Spec
  4.    06 Nov 2015 #4
    Join Date : Jun 2015
    Posts : 107
    Win 10 Pro 64bit - Build
    Thread Starter

    Quote Originally Posted by LMiller7 View Post
    Why do you suspect that the OS was upgraded? I see no reason why any manufacturer would do this. The only reason why an upgrade is done is to preserve settings and applications in the previous OS, something which the manufacturer has no interest in.

    A manufacturer or large organization would not normally install an OS the way individuals do. It is just too time consuming for large numbers of computers. Most likely the hard drive had the OS installed from an image.
    Thanks Thanks LMiller and Superfly...We have had this new laptop for a month and still have not been able to login to Windows 10 Home. Searches have shown that this is a common problem out there...and particularly if the system was upgraded from 8.1 to 10 ?

    Doesn't seem likely a manufacturer would toss out a bunch of 8.1 outdated systems if they could get rid of them at a discounted price with Win 10 Home Installed ?? When we called the manufacturer...they simply said it was our fault we couldn't log in and we were pretty much on our own ??

    Bink has been helping me but I'm still getting use to the terminology used in 10 vs the straight forward options in 7 Pro

    Thanks...TRinAz

    Thanks...TRinAz
      My ComputerSystem Spec
  5.    06 Nov 2015 #5
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Quote Originally Posted by trinaz View Post
    Thanks Thanks LMiller and Superfly...We have had this new laptop for a month and still have not been able to login to Windows 10 Home.
    You have had a new laptop for a month that you have not been able to log into?!!!!! Wow, I would have taken that back the first day.....just me.
      My ComputerSystem Spec
  6.    06 Nov 2015 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,382
    Windows 10 Pro X64 16299.19

    Fill out your system specs please. That will help us help you.

    See here: How to See Your System Specs with "System Info"

    With that info we can show you how to restore the computer to it's Factory new state so you can setup a user account and get logged in.

    I agree with NavyLCDR though, return it and get a new one, maybe even a different manufacturer.
      My ComputersSystem Spec
  7.    07 Nov 2015 #7
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,620
    Windows 10 IoT

    There should be a keyboard key you can press on boot up to do the factory reset. That will put it back to the OOBE, Out Of the Box Experience. It will be like it was the first time you turned it on. Need more info on why you can't log on? Like when this happened? What message you get, what screen you see. Have you ever been able to log on since you first turned it on? Etc.
      My ComputerSystem Spec

 


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