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The installation failed on the SECOND_BOOT phase with an error during
I'm trying to upgrade my HP Envy 15 J2E89EA from 8.1 Home to 10 Home but it keeps failing with the above message. It also gives me 0xC1900101 - 0x40017. I've been using a Win 64 ISO DVD, I did a windows Update check beforehand but it was already up to date.
I've tried disabling Webroot Internet Security and removing all USB devices (I'm using a USB DVD drive to load the files), and removed the LAN cable and turned wireless off.
I suppose I should have removed Webfoot completely, I did see somewhere just to disable it. I didn't have this problem on another laptop that also runs Webroot. Should I remove Bootracer or is that OK to leave?
I'm not sure I want to waste much more time on this, so I'm hoping that someone can come up with a reasonably quick fix! It tries to do an Automatic repair but fails, I tried to do the same again using Win 10 and Win 8.1 options but both fail. At least the Rollback has been working.
Is there any merit in doing an upgrade from within Windows Upgrade (I have the Windows 10 option turned off at the moment) or am I likely to hit the same booting problems? What is likely to be the cause of this?
Thank you.
Last edited by bertie11; 31 Oct 2015 at 11:23.