Recent udpate - screen boots black with just a mouse pointer


  1. Posts : 23
    window 10
       #1

    Recent udpate - screen boots black with just a mouse pointer


    Hello everyone,

    So i recently gave my laptop an update today. It was fine before but...now it boots to a black screen with just a mouse pointer visible. What should i do?

    Many thanks. Ren.
      My Computer

  2. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #2

    Some update probably replaced the graphics driver. Give it some time, and if you don't see the desktop, try restarting it several times, before it fully loads Windows. Eventually you will be presented with the troubleshooting screen. Select Advanced startup options. Then try first to boot in Low Resolution mode. This should boot in basic graphics and allow you to update the graphics driver. If this doesn't work, try booting in Safe Mode with networking (to also have internet access). From there, you can try to manually updating or rollback the graphics driver from Device Manager. If it cannot replace the driver in Safe Mode, you can change it to Microsoft Basic Display Adapter. On next boot it will start with basic graphics, so you can then run the setup and update your graphics drivers.
      My Computer


 

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