Windows 10: Recent udpate - screen boots black with just a mouse pointer

  1.    26 Oct 2015 #1

    Recent udpate - screen boots black with just a mouse pointer


    Hello everyone,

    So i recently gave my laptop an update today. It was fine before but...now it boots to a black screen with just a mouse pointer visible. What should i do?

    Many thanks. Ren.
      My ComputerSystem Spec


  2. Posts : 2,232
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       26 Oct 2015 #2

    Some update probably replaced the graphics driver. Give it some time, and if you don't see the desktop, try restarting it several times, before it fully loads Windows. Eventually you will be presented with the troubleshooting screen. Select Advanced startup options. Then try first to boot in Low Resolution mode. This should boot in basic graphics and allow you to update the graphics driver. If this doesn't work, try booting in Safe Mode with networking (to also have internet access). From there, you can try to manually updating or rollback the graphics driver from Device Manager. If it cannot replace the driver in Safe Mode, you can change it to Microsoft Basic Display Adapter. On next boot it will start with basic graphics, so you can then run the setup and update your graphics drivers.
      My ComputerSystem Spec


 

Related Threads
Yeah, just registered with Ten Forums and all that good stuff, and so here's my first of possibly many issues I shall bring to you. xD I upgraded my preview build of Windows 10 (10130) to the pro final version because the preview wasn't able to find...
I am trying to figure out what is going on with my mom's laptop. Two days ago she told me she was using her laptop and everything was fine, but then she left to do some things in the kitchen and came back a bit later to the screen off. Upon waking...
I recently upgraded to Windows 10 from the taskbar on my desktop. The upgrade was successful and I was able to use my computer normally. Today, when I started my computer, a disk check was started. After a long time of being stuck at 10%, I force...
Black screen on startup with mouse in Installation and Upgrade
Hi, Windows 10 updated correctly and without any errors, however when I boot it normally, it just black screens with the mouse cursor. Safe mode works and I used that to update my graphics card, thinking that that was the problem, however it still...
I wanted to give some feedback for the 10061 build and when I did, Windows kindly offered to create a Microsoft Account for me as I didn't have one on my Dell 15R laptop. That worked fine and i was able to submit the feedback, but when I Signed out...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:56.
Find Us