1.    26 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 23
    window 10

    Recent udpate - screen boots black with just a mouse pointer

    Hello everyone,

    So i recently gave my laptop an update today. It was fine before but...now it boots to a black screen with just a mouse pointer visible. What should i do?

    Many thanks. Ren.
      My ComputerSystem Spec
  2.    26 Oct 2015 #2
    Join Date : Sep 2015
    Posts : 2,377
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Some update probably replaced the graphics driver. Give it some time, and if you don't see the desktop, try restarting it several times, before it fully loads Windows. Eventually you will be presented with the troubleshooting screen. Select Advanced startup options. Then try first to boot in Low Resolution mode. This should boot in basic graphics and allow you to update the graphics driver. If this doesn't work, try booting in Safe Mode with networking (to also have internet access). From there, you can try to manually updating or rollback the graphics driver from Device Manager. If it cannot replace the driver in Safe Mode, you can change it to Microsoft Basic Display Adapter. On next boot it will start with basic graphics, so you can then run the setup and update your graphics drivers.
      My ComputerSystem Spec


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