Vaio cannot run Recovery Wizard (Error:393)


  1. Posts : 1
    Windows 10
       #1

    Vaio cannot run Recovery Wizard (Error:393)


    I updated to windows 10 on my Sony Vaio fit 13a SVF13N25CG (running Windows 8.1 when bought) yesterday. And I updated by following the instructions from sony.


    After updated, I wanted to clear all data on my notebook, so I executed windows 10 factory reset (didn't use the factory reset provided by Vaio). So all the pre-installed programs, including Vaio care, are lost. I just want to reset the notebook to the situation when I bought it. However, when I executed Vaio recovery solutions and try to "started recovery wizard" -> "skip rescue", a error 393 appeared (An error occured while executing an application).


    What can I do to solve this problem? I just want to reset my notebook to its factory setting (same as when I bought it).


    btw, I made a recovery usb using vaio care before I carried out factory reset. But it didn't work under the rescue mode of Vaio (same as the error 393 memtioned above, to "started recovery wizard" -> "skip rescue", a error 393 appeared).


    Thank you for help~
      My Computer

  2. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #2

    You mean you want to restore it to Windows 8.1 with all pre-installed software? If the recovery doesn't work, then your only solution is to clean install Windows 8.1 using the serial on the sticker. Then download all drivers and software from Sony and reinstall them. It will take some time, but it will be as good as new, you could even sell it.
      My Computer


 

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