Windows 10 does not reboot after installed on new Samsung SSD

  1. Posts : 1
    Windows 10 Pro

    Windows 10 does not reboot after installed on new Samsung SSD

    Hello everyone,

    I've just bought a new SSD (Samsung EVO 850 250GB) for my Dell XPS 15 (L521x). After I inserted it into my laptop i intalled Windows 10 Home Pro. The installation process happened without any error, the laptop restarted several times (which is normal during the installation) and then booted to the desktop. again, no error whatsover. now, when i try to turn off or reboot my laptop, it is not able to power off automatically (i've waited for over an hour). so i have to power it off forcefully by pressing the power button for several seconds). if i want to reboot the laptop, it gets stuck at the dell logo, the little circle is spinning but nothing else is happening. i have updated all drivers, tried to boot into safe-mode, nothing worked

    The current bios version is up to date (A16), SATA operation mode is AHCI, according to Samsung Magician (which i was able to install) everything is configured correctly.

    Has anyone an idea what the error might be?

    Best regards,

      My Computer

  2. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)

    Probably some system device is not installed or configured properly, hence your SSD isn't recognized from Windows. If you can access your computer in Safe Mode, you can try updating the chipset drivers. If you try to boot several times unsuccessfully, you should see the troubleshooting screen. Choose the repair startup and if that doesn't fix the problem, try the System Restore. Hopefully there is at least a working restore point to go back to. Once you are back into Windows, Windows Update may try installing new drivers again and screw things again. So before you restart your computer, go at Intel's site and download latest chipset drivers. When at downloads it is at Software section, chipset software, chipset installation (INF) files. This should fix your problems.
      My Computer


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