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  1.    12 Oct 2015 #11
    Join Date : Oct 2015
    Posts : 7
    windows 7 pro
    Thread Starter

    Thank you will try safe mode. I have managed to download the 64bit ISO file in the virtual machine so no big panic. Will try on the windows 7 machine as you suggest and download the 32bit ISO. Again thank you very much
      My ComputerSystem Spec
  2.    12 Oct 2015 #12
    Join Date : Jun 2015
    Posts : 298
    Windows 7 (SP1)

    Quote Originally Posted by GWshark View Post
    Hi downloaded MediaCreationToolx64.exe and ran it. It was downloading successfully but due to unforeseen circumstances I had to abort it. I have tried to run it again but keeps telling me "There was a problem starting Setup. Close the tool, restart your PC, and then try running the tool again." restarting does not help. Could you please advise.
    I had this but it was because i was on a user account, I moved to the admin account and all worked well. Might also be worth uninstalling your AV & Anti malware products just for the update.
      My ComputerSystem Spec
  3.    12 Oct 2015 #13
    Join Date : Oct 2015
    Posts : 7
    windows 7 pro
    Thread Starter

    Quote Originally Posted by GWshark View Post
    Thank you will try safe mode. I have managed to download the 64bit ISO file in the virtual machine so no big panic. Will try on the windows 7 machine as you suggest and download the 32bit ISO. Again thank you very much
    Deleting the two files in safe mode fixed the problem. Many thanks much appreciated
      My ComputerSystem Spec
  4.    12 Oct 2015 #14
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,610
    Windows 10 IoT

    Yeah, I think the Get Windows 10 App uses those same folders. That shouldn't be an issue if your running Windows 10 though, there is no GWX App in Windows 10. If your running Windows 8.1 though it could lock out those folders. Just something to keep in mind. Running disk cleanup, clean up system files, will delete at least one of them I think.
      My ComputerSystem Spec

 
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