Windows 10: New laptop locked

Page 1 of 2 12 LastLast
  1.    08 Oct 2015 #1

    New laptop locked


    I bought a new hp laptop, pulled it out of the box, started it up, and it was stuck on "just a moment" for over an hour. It suddenly restarted by itseld, and went to a login screen. The user is defaultuser0, password protected. Please help!
      My ComputerSystem Spec

  2.    08 Oct 2015 #2

    mommalminer said: View Post
    I bought a new hp laptop, pulled it out of the box, started it up, and it was stuck on "just a moment" for over an hour. It suddenly restarted by itseld, and went to a login screen. The user is defaultuser0, password protected. Please help!
    Ummm take it back to where you bought it?
      My ComputerSystem Spec

  3.    09 Oct 2015 #3

    NavyLCDR said: View Post
    Ummm take it back to where you bought it?
    Yeah, ok.
      My ComputerSystem Spec

  4.    09 Oct 2015 #4

    Yes, that is what I would advise as well. You newly bought it and it obviously has some kind of defect.
      My ComputerSystem Spec

  5.    09 Oct 2015 #5

    Joergi said: View Post
    Yes, that is what I would advise as well. You newly bought it and it obviously has some kind of defect.
    It almost sounds like it is a returned product and there was some halfway attempt to reset it to factory made previously.
      My ComputerSystem Spec

  6.    09 Oct 2015 #6

    Maybe, but that doesn't matter for mommalminer. He was promissed something working, but he got something broken. End of story.
      My ComputerSystem Spec

  7.    09 Oct 2015 #7

    mommalminer said: View Post
    I bought a new hp laptop, pulled it out of the box, started it up, and it was stuck on "just a moment" for over an hour. It suddenly restarted by itseld, and went to a login screen. The user is defaultuser0, password protected. Please help!
    You can try booting it from a Windows 10 install media created with Media Creation Tool from another computer and select the repair option instead of "Install Now". That might get you into a menu that allows you to try a factory refresh from the recovery partition (if there is one).
      My ComputerSystem Spec

  8.    09 Oct 2015 #8

    In the HP manual/documentation, does it list a password to use on the first login? Can you Google "default username and password for HP xxxxxxx laptop"?
      My ComputerSystem Spec

  9.    09 Oct 2015 #9

    10userNYC said: View Post
    In the HP manual/documentation, does it list a password to use on the first login? Can you Google "default username and password for HP xxxxxxx laptop"?
    A new computer should not start up with a default user. A new computer should start up to the Windows OOBE (Out of Box Experience) which has the user set up their first account.
      My ComputerSystem Spec

  10.    09 Oct 2015 #10

    True. As an ordinary end user you will most likely not be able to get it to do another start, which then looks as if it was the first one, running the OOBE stuff and so. And you don't have to. I would return it.
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
Solved CPU Speed Locked in Performance & Maintenance
Hello all, I have had something really odd going on for a while now that I have never seen or heard of before. This started back when I was running Windows 8.1, so it isnt new to the Windows 10 installation. Every now and then my laptop will...
Locked out of Windows in General Support
Long story short, I play in 4:3 stretched in CS, because I updated to Win 10, it ****ed up the Display drivers, so I read somewhere that it fixes it when you uninstall them with DDU and install them again, in order to run DDU its Safer to boot in...
Locked out after upgrade to W10 from W7 in Installation and Upgrade
Hello. Need help urgently. Have been locked out after upgrading from W7 to W10. No Microsoft account. Please help.
Email screen locked in Browsers and Email
I upgraded to Win 10 from Win 8.1 a week ago. I connected my Comcast email account easily to the new Win 10 format. It worked for several days. For the past three days, the screen has been locked. By this I mean that the cursor moves over the screen...
Locked out of windows in User Accounts and Family Safety
So I had this problem where I was trying to disable the requirement to enter a password at logon. In searching for a way to do this I also had a strange situation where on the log on screen I had two accounts - both had the same name but one had my...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:02.
Find Us