Windows 10: New install on clean hardware, 64bit, endless black screen on reboot

  1.    04 Oct 2015 #1

    New install on clean hardware, 64bit, endless black screen on reboot


    Win 10 installs and opens the first time. Once it gets reset (it automatically starts downloading updates and requires a reset), it boots back to a black screen where nothing happens. I tried repair, etc. from the Win10 installation DVD, but it gives me an error. I have deleted all content on the HD and done a clean install at least 10 times. I have tried DDU (driver display uninstaller), and that was able to boot once, but required another reboot, during which it said "Unable to install updates, removing updates" (windows updates, not DDU updates) or something like that. Then it booted to a black screen again.

    This is a brand new build with SSD, HDD, ODD, and GTX 970. I have downloaded the latest 970 driver from Nvidia web site, tried installing from Nvidia CD, tried DDU then GEforce Experience, etc. All ultimately end in black screen on reboot.

    I can boot into safe mode if I go into msconfig on first initial boot at the completion of installation. If I don't do safe mode, I get black screen on next normal mode reboot no matter what I do.

    Thanks in advance!
      My ComputerSystem Spec


  2. Posts : 2,240
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       04 Oct 2015 #2

    It's probably the graphics driver. Boot into safe mode and see what it is in Device Manager (search for it). If it is Microsoft, it means that Windows Update decided the nVidia driver is old or incompatible with Windows 10 and replaced with a Microsoft driver instead. Try to run the setup or manually install the nVidia driver. While in Control Panel, expand the display adapters list by clicking on the +. Then choose your graphics card, right click and select Properties. Now click on the Driver tab. Driver provider should be nVidia not Microsoft. To manually install the nVidia drivers, click the Update driver button. Always select last option until you see a "Have disk" button. Press that button and browse to the folder where the driver files are extracted (usually in This Computer, C:, nVidia folder). Then you should be presented with the model that is most compatible to your hardware. Click on it and proceed with the installation. Reboot and you should be OK.

    Another cause of your problem is probably that the chosen display settings (resolution and color depth) are incompatibile with your monitor, hence you see a black screen instead of the desktop. This happens rarely and it is because Windows didn't identify the monitor correctly, so it tries to set an unsupported resolution. To see if this is your case, reboot some times until you see the troubleshoot screen. Choose advance boot options and then the one that says "Low Resolution" or similar. This will start Windows in 800x600 mode and then you can adjust the resolution to match your display. To adjust it right-click on the desktop and select Display Settings. Scroll down and select Advanced Display Settings. Change the resolution to the native one of your monitor. If unsure, change it and see if you get a picture. If you do reply yes in the relevant question and try the next resolution. When you set your monitor to the native resolution you will realize that the desktop is very sharp while other resolutions may blur a little.
      My ComputerSystem Spec

  3.    08 Oct 2015 #3

    spapakons said: View Post
    It's probably the graphics driver. Boot into safe mode and see what it is in Device Manager (search for it). If it is Microsoft, it means that Windows Update decided the nVidia driver is old or incompatible with Windows 10 and replaced with a Microsoft driver instead. Try to run the setup or manually install the nVidia driver. While in Control Panel, expand the display adapters list by clicking on the +. Then choose your graphics card, right click and select Properties. Now click on the Driver tab. Driver provider should be nVidia not Microsoft. To manually install the nVidia drivers, click the Update driver button. Always select last option until you see a "Have disk" button. Press that button and browse to the folder where the driver files are extracted (usually in This Computer, C:, nVidia folder). Then you should be presented with the model that is most compatible to your hardware. Click on it and proceed with the installation. Reboot and you should be OK.

    Another cause of your problem is probably that the chosen display settings (resolution and color depth) are incompatibile with your monitor, hence you see a black screen instead of the desktop. This happens rarely and it is because Windows didn't identify the monitor correctly, so it tries to set an unsupported resolution. To see if this is your case, reboot some times until you see the troubleshoot screen. Choose advance boot options and then the one that says "Low Resolution" or similar. This will start Windows in 800x600 mode and then you can adjust the resolution to match your display. To adjust it right-click on the desktop and select Display Settings. Scroll down and select Advanced Display Settings. Change the resolution to the native one of your monitor. If unsure, change it and see if you get a picture. If you do reply yes in the relevant question and try the next resolution. When you set your monitor to the native resolution you will realize that the desktop is very sharp while other resolutions may blur a little.
    Thanks for the reply. Your second paragraph gave me an idea, and it turned out to be a two fold problem.

    1) The 970 driver was being automatically updated by Windows to a not-up-to-date version that would not let it boot correctly.

    2) The display settings were off somehow and it was apparently booting OK but displaying on a secondary device that was turned off and setting the computer monitor as secondary. This resulted in a black screen on my computer monitor. I was able to fix it by pushing Windows key + P and changing the default display settings.

    Thanks again.
      My ComputerSystem Spec


  4. Posts : 2,240
    Windows 10 Pro 64-bit 1607 (AE build 14393.1198)
       08 Oct 2015 #4

    Technical issues like these can drive you crazy... Happy who know the cause of things, Romans said.
      My ComputerSystem Spec


 

Related Threads
Upgrading from windows 7 to 10, started install at around 10:30am and left it....around 2:30pm it started the large circle with the % in the centre, and again left it for another hour or so and came back to a black screen, no cursor or anything. ...
Not even sure where to post this. A Dell Dimension n5050 laptop with i3 and 6gb memory. Upgraded from a fresh install of 7. works great until it is rebooted or a cold startup. I get a black screen with just a back light and no cursor. Now here's the...
Whenever I log on, I get a black screen with a cursor. I can access my files and go online through task manager but my desktop doesn't load up. This has led me to believe that maybe that part of the install went bad and those files were never made...
Hello, I currently have Win10 32bit Pro . I made a bootable USB and DVD to upgrade to the 64bit Home version, both yield the same results. Each time I try to perform a clean install, it just hangs at the blue windows logo, no spinning circle just...
My computer is stuck at a black screen after installing an Luna theme and using Classic Shell. Any help please and thank you.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:11.
Find Us