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#1
64-bit architecture not recognized
Hello,
I recently upgraded my Windows 8.1 64-bit laptop to Windows 10 via a clean install. Windows 10 installed the 32-bit version, even though I downloaded the 64-bit version of the upgrade tool. I attempted to upgrade to the 64-bit version using the Windows Media Creation Tool. I downloaded the 32-bit tool and selected the 64-bit upgrade option. Then, I completed another clean install from a DVD. Windows 10 installed the 32-bit OS again.
I decided to revert back to Windows 8.1 64-bit via another clean install, but I received an error message at Getting files ready for installation: 13%. I have tried this multiple times with the same result.
Microsoft Tech Support hung up on me 45 minutes into our call after getting just about as far as I did. I have attached my CPU-Z report to this thread.
Please help!