1.    27 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 5
    Hi

    Windows 10


    Help
    I started the windows 10 upgrade
    Its at the part when it wants my password but every time I put it in & click next it acts like its loading but then does nothing..
    I cannot access my compurer at all..
      My ComputerSystem Spec
  2.    27 Sep 2015 #2
    Join Date : Jan 2015
    KS
    Posts : 526
    W 7 desktop Home Premium 64 - OS

    That is why I don't put a pass word on my pc. That happened to me and even HP would not help me get in. I think the thought is it might have been stolen. Sorry I can't help you. I don't know what I did to get in, just kept fooling around trying to get in I guess.
      My ComputerSystem Spec
  3.    27 Sep 2015 #3
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    How far can you get only you can restart and have you tried CTRL +ALT+DEL which will bring up a screen where you can do a factory reset
      My ComputerSystem Spec
  4.    27 Sep 2015 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    Quote Originally Posted by Lani View Post
    Help
    I started the windows 10 upgrade
    Its at the part when it wants my password but every time I put it in & click next it acts like its loading but then does nothing..
    I cannot access my compurer at all..
    Did you use a MS E-mail account to login with or a normal local account?

    In any case, see here:

    See this Tutorial by Dinesh: User Account Password - Change from WinRE System Repair Disc.

    Basically you enable the hidden Administrator account from WinRE then boot normally, click on the Magnifier which opens a Command Prompt. You enable Administrator then reboot, login as Administrator and fix the password on your other account.

    Put things back when done.

    Sounds complicated but isn't. Just take it one step at a time.
      My ComputersSystem Spec
  5.    27 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 5
    Hi
    Thread Starter

    Quote Originally Posted by Emma View Post
    That is why I don't put a pass word on my pc. That happened to me and even HP would not help me get in. I think the thought is it might have been stolen. Sorry I can't help you. I don't know what I did to get in, just kept fooling around trying to get in I guess.
    Thank you but the password is correct.. that's not the problem..
      My ComputerSystem Spec
  6.    27 Sep 2015 #6
    Join Date : Sep 2015
    Posts : 5
    Hi
    Thread Starter

    Control Alt Delete does nothing at all.
    Thanks for your response..
      My ComputerSystem Spec
  7.    27 Sep 2015 #7
    Join Date : Sep 2015
    Posts : 5
    Hi
    Thread Starter

    I have no navigation at all
    I can do nothing
    It's not the password it's just stuck
      My ComputerSystem Spec
  8.    27 Sep 2015 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    Turn off the computer using the power button.
    Reboot and see if it rolls back to the previous OS. If not drop power again.
    May have to do this 3 times but eventually it will roll back to Windows 7 or 8 that you started with.
      My ComputersSystem Spec
  9.    29 Sep 2015 #9
    Join Date : Sep 2015
    Posts : 5
    Hi
    Thread Starter

    I turned it on n off several times.. it just goes black.. thanks tho
      My ComputerSystem Spec
  10.    29 Sep 2015 #10
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    Hmmm, some possible fixes for the black screen here: Solved Fix for windows 10 booting to a black screen - Windows 10 Forums
      My ComputersSystem Spec

 

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:09.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums