Windows 10: Explorer.exe crash loop - ntdll.dll file implicated

  1.    27 Sep 2015 #1

    Explorer.exe crash loop - ntdll.dll file implicated

    Hi there,
    This question pertains to a Dell Inspiron 15 N5040 Laptop that I have attempted to upgrade to Windows 10. Unfortunately on both occasions after installing Windows 10 after logon the explorer.exe program begins a crash loop, rendering the laptop about as useful as a brick.
    The error log is below, I cannot offer it as a .zip file as the computer is not active long enough to do that.

    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: BEX64
    Application Name: explorer.exe
    Application Version: 10.0.10240.16431
    Application Timestamp: 55c9bd76
    Fault Module Name: ntdll.dll
    Fault Module Version: 10.0.10240.16430
    Fault Module Timestamp: 55c59f92
    Exception Offset: 00000000000963e0
    Exception Code: c0000409
    Exception Data: 000000000000000a
    OS Version: 10.0.10240.
    Locale ID: 1033
    Additional Information 1: bda4
    Additional Information 2: bda4d542593c38c82b4aa66887e72cd6
    Additional Information 3: bda4
    Additional Information 4: bda4d542593c38c82b4aa66887e72cd6

    Extra information about the problem
    Bucket ID: 1017074eae951ccb5900c5132e9ab040 (116003624529)

    Any help would be appreciated. Thank you
      My ComputerSystem Spec

  2.    27 Sep 2015 #2

    Hi I'm not qualified to advise BSOD, but that has already been solved here on the forum!!
    You can find the link here! Hope I'm not breaking any rules!!
    BSOD - Posting Instructions
    explorer.exe crash loop caused by ntdll.dll
      My ComputerSystem Spec

  3.    27 Sep 2015 #3

    Unfortunately I have tried everything I can see listed as a solution in the BSOD related thread with no fix. I had already gone over that thread as part of my attempts to solve this issue.
    Should I move this thread to the BSOD forum?
      My ComputerSystem Spec

  4.    27 Sep 2015 #4

    Hi! If your thread needs to be moved, a staff member will move it. This is what I find researching your error!
    Maybe other members here have a better solution?? There is a lot going on in this link, but you might give it a look!
      My ComputerSystem Spec


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