1.    25 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 15
    windows 10

    Trying to reset PC - Stuck on Choose Keyboard Layout screen


    I'm trying to reset my PC to get out a temporary user profile I'm stuck on. Every time I start the reset process, I am sent to a frozen Choose Keyboard Layout screen. I can't use my mouse or touchscreen to choose a layout. Can anyone please help me with this?
      My ComputerSystem Spec
  2.    25 Sep 2015 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,555
    Windows 10 x64 Home Build (Redstone(1)) 15063.608

    How are you trying to get it to reset
    Have you tried to get into safe mode
    Have you tried CTRL+ALT+DEL
      My ComputerSystem Spec
  3.    25 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 15
    windows 10
    Thread Starter

    I'm just going through the normal windows reset/recovery steps. I have tried switching into safe mode, but when I do, the desktop freezes and I have to shut down.
      My ComputerSystem Spec
  4.    25 Sep 2015 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,555
    Windows 10 x64 Home Build (Redstone(1)) 15063.608

    Go to settings, Power, Hold Shift down and press Restart that should take you to safe mode
      My ComputerSystem Spec
  5.    25 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 15
    windows 10
    Thread Starter

    Yes, I'm able to switch to the safe mode, but when I'm in that mode, my pc freezes up and I have to shut down.
      My ComputerSystem Spec
  6.    10 Oct 2015 #6
    Join Date : Oct 2015
    Posts : 1
    Ubuntu 14.04

    Quote Originally Posted by buonafortuna View Post
    Yes, I'm able to switch to the safe mode, but when I'm in that mode, my pc freezes up and I have to shut down.

    Same problem, here. No solution, yet. I have even tried an old PCI keyboard and mouse.
      My ComputerSystem Spec
  7.    10 Oct 2015 #7
    Join Date : Sep 2015
    Posts : 15
    windows 10
    Thread Starter

    I got on the phone with HP to try to solve the problem, and they couldn't even figure it out. I finally had to take it to a local repair shop, and they fixed it (for the same price it costs to call HP).
      My ComputerSystem Spec
  8.    15 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 3
    Windows 7 Home Premium

    same problem here but only when booting into win10 the keyboard selection screen gets frozen
      My ComputerSystem Spec

 


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