New
#1
Windows 10 Boot Hang
I have a brand new Dell laptop which had Windows 10 installed. After 2 weeks of use, it started hanging on startup. The 5 dots spin in a circle and then freeze. This happens during regular startup, and it also hangs the same way while loading System Maintenance (the automatic diagnostic when W10 loads improperly for 4 times.) Other things to note:
- When I run Dell hardware diagnostics first, no errors are found, but it allows me to login, until the next reboot.
- I created a boot log, and the last item before the hang in each instance was condrv.sys, which showed as loading successfully.
- I have turned off all startup apps, besides Microsoft apps.
- When I'm able to get to the troubleshooting, I can use a restore point, and the computer works fine until the next shutdown
I believe the issue began when a Windows update was applied. I have run MalwareBytes and nothing shows up. And I have already done a new, clean install of Windows 10, and the problem recurs, after the Windows update.
Any thoughts or ideas? Thanks in advance.