Windows 10: HP Envy 120 fails to communicate

  1.    05 Sep 2015 #1

    HP Envy 120 fails to communicate

    Since updating Windows 7 to Windows 10, if I try to" scan to computer" I get a message on the printer touch screen " No Connection No computer is connected" How can this be corrected?
      My ComputerSystem Spec

  2.    05 Sep 2015 #2

    Hi and welcome to the forum! :)

    Your HP Envy 120 is a combined scanner/printer, which is on the market since about 2012.
    - What driver are you using for that device?
    - Is the device properly recognized in Windows 10?
    - Does printing/scanning work (apart from by hitting that button)?
    - Is the software, which might come with it, still working correctly?
    I would see, if HP offers a newer version of that driver and if so install that one. Even if not, it might help to install the current driver again over what you currently have.

    If that does not help, here are exactly four Google hits, where people had the same problem:
    "HP Envy 120" "No computer is connected" - Google Search
    Maybe one of these contains more hints...
      My ComputerSystem Spec


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