Verify Your Identity. Problem !

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  1. Posts : 1,808
    W10 pro x64 Skip Ahead + Edge Dev
       #1

    Verify Your Identity. Problem !


    My W10 install has asked for verification of identity. No problem except that my recovery info (an email address) is out of date. Here is what has happened,

    1/ W10 asks for verification.

    2/ The yahoo account asked for doesn't now exist and so I worked through the options and changed it to a current gmail account. I used a different PC to change the details.


    3/ Received all the verification emails from MS and did as asked. All seemed OK. Everything was accepted. This was all done on a different PC.

    4/ The W10 install will still not let proceed and still keeps asking for the old details as the only option and says a month must elapse.
    Attached Thumbnails Attached Thumbnails Verify Your Identity. Problem !-verify.png   Verify Your Identity. Problem !-accept.png   Verify Your Identity. Problem !-no-options.png   Verify Your Identity. Problem !-security.png  
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  2. gator's Avatar
    Posts : 73
       #2

    I skipped this initially. There was an option that said something like "I can't do this now" or something similar.
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  3. Posts : 1,808
    W10 pro x64 Skip Ahead + Edge Dev
    Thread Starter
       #3

    Yes I did that too because this was my second attempt at a clean W10 install and the first thing I had to do was disable a wifi driver that was freezing the system... another thread another story.

    All was OK until I took the opportunity to update my recovery info held with MS. It just seemed a good time to do it as I realised the old Yahoo account is no longer in use. Its as if there is an option missing in the dropdown to say to use a new email address. The dropdown works but there is nothing there.


    Might ask over at MS on this one.
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  4. ThrashZone's Avatar
    Posts : 6,013
    3-Win-7Prox64 2-Win10Prox64
       #4

    Owe yea I've seen this bs alert and is the problem with tying a email account with Microsoft and it's os,
    The dreaded 30 day limbo tour,
    Been their,
    Post here and post your email address in your new question post all of the images and information,
    Your email address will be automatically blocked from public view so no worries

    They will Lock the thread and use the support link posted in the thread there :)
    It only took a couple of days to get a reply from them in my case,
    outlook.com confirm secondary email address - Microsoft Community
    Last edited by ThrashZone; 03 Oct 2014 at 10:38.
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  5. alphanumeric's Avatar
    Posts : 13,521
    Windows 10 IoT
       #5

    I tried to verify my identity on two PC's that I installed Windows 10 on. I have yet to get the e-mail with the code in it. I've tried many times and it never shows up in my inbox. It has worked fine in the past on Windows 8 with this e-mail address.
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  6. Posts : 1,808
    W10 pro x64 Skip Ahead + Edge Dev
    Thread Starter
       #6

    Thanks for that link ThrashZone. I've sent a support case in... and they say they will reply within 24 hours. Fingers crossed.
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  7. gator's Avatar
    Posts : 73
       #7

    alphanumeric said:
    I tried to verify my identity on two PC's that I installed Windows 10 on. I have yet to get the e-mail with the code in it. I've tried many times and it never shows up in my inbox. It has worked fine in the past on Windows 8 with this e-mail address.
    I really hate to suggest this because I'm 99.999% sure you tried, but just in case.. check your spam. Thats where mine goes sometimes.
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  8. kado897's Avatar
    Posts : 32,837
    Windows 10 Home 64bit v1909 and insider builds
       #8

    If I remember correctly when it asks for an e-mail address if you press Next without entering one it will give you the option of creating a local account. You can set up a Microsoft account later if you want.
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  9. alphanumeric's Avatar
    Posts : 13,521
    Windows 10 IoT
       #9

    gator said:
    I really hate to suggest this because I'm 99.999% sure you tried, but just in case.. check your spam. Thats where mine goes sometimes.
    I checked the junk e-mail folder.
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  10. ThrashZone's Avatar
    Posts : 6,013
    3-Win-7Prox64 2-Win10Prox64
       #10

    Mooly said:
    Thanks for that link ThrashZone. I've sent a support case in... and they say they will reply within 24 hours. Fingers crossed.
    Your very welcome :)
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