New
#1
"Working on it..." Message for over 18 hours
I am trying to upgrade through that icon on the toolbar. I don't really understand much else. The first time I clicked on Continue (I am guessing that was the download) it took over 8 hours to finish during which time I got the "Working on it..." Message on my desktop. I went to bed, so I can't say exactly how long.
When I clicked the next Continue, it has been worse. I am getting the "working on it..." Message for 18 hours now and counting. There must be something wrong, but I am clueless and not really a tech person. I am trying to upgrade N ASUS laptop running Windows 7. The Microsoft tech support phone number wants something like $79 for one phone call and I can't seem to get anyone on the free Chat. I don't have much faith in them anyway, since my experience with most support has been that they are using a very basic script. What now?