1.    01 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 6
    Windows

    Cant format windows, stuck after "asus logo"


    Hi guys, I bought an asus tranformerbook t200(with windows 10 update) on 11 august and was very happy with it.


    Occasionally, the laptop couldnt find any wifi networks but that was fixed quickly by just turning the computer on and off, until today.


    Today at school(my second school day at university), i had no internet anymore. He didnt find any networks anymore at all. Turning the laptop on and off wouldnt so a thing. So i tried some things, like turning the broadcom device on and off via device manager. That also didnt work. A user in the internet on another topic suggested to delete the broadcom and then reboot, i did it and things only got worse. My laptop didnt recognize the broadcom wifi adapter anymore at all.


    Then I tried to format windows(with saving documents addition) which unfortunately failed. After that, i tried to format it and added the option that everything would be cleaned, that failed also. c windows system32 logfiles srt srttrail.txt is apparently the error.


    Now if i start the laptop, the asus logo will show but thereafter the screen just turns black. I tried system recovery and even startup repair but both fail.


    What can I do? This sucks very hard because university just started 2 days ago, and i bought this laptop/tablet for it but now i cant even do anything,


    Thanks in advance!
      My ComputerSystem Spec
  2.    01 Sep 2015 #2
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,604
    Windows 10 IoT

    There is no such thing as "format windows(with saving documents addition)"? Were you doing a Reset? A Reset is not a Format. One option is to do a clean install. You can get install media here, http://www.microsoft.com/en-us/softw...load/windows10
      My ComputerSystem Spec
  3.    01 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 6
    Windows
    Thread Starter

    Quote Originally Posted by alphanumeric View Post
    There is no such thing as "format windows(with saving documents addition)"? Were you doing a Reset? A Reset is not a Format. One option is to do a clean install. You can get install media here, http://www.microsoft.com/en-us/softw...load/windows10

    Hi, sorry for the bad explanation. My windows is in Dutch, and so am i. I dont know the english terms for it. In dutch it is format, so i thought in english it was too. Yes i meant reset. What does that link exactly do for me? I dont knwo if i got a product key because when i bought the laptop, windows was already installed.
      My ComputerSystem Spec
  4.    01 Sep 2015 #4
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,604
    Windows 10 IoT

    Ah, OK that explains that. That link will let you download an ISO or create install media to do a clean install of Windows 10.
    https://www.tenforums.com/tutorials/1...n-install.html
    https://www.tenforums.com/tutorials/9...-download.html
      My ComputerSystem Spec
  5.    01 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 6
    Windows
    Thread Starter

    Quote Originally Posted by alphanumeric View Post
    Ah, OK that explains that. That link will let you download an ISO or create install media to do a clean install of Windows 10.
    https://www.tenforums.com/tutorials/1...n-install.html
    https://www.tenforums.com/tutorials/9...-download.html
    Okay that sounds nice, unfortunately i dont have another pc right now so i cant save it on my external hwrd drive and have to wait until friday to do that. Quick question by the way, if i clean install windows 10, does that mean that i have to buy a new windows key?

    Thank you very much for the quick reply.
      My ComputerSystem Spec
  6.    01 Sep 2015 #6
    Join Date : Oct 2014
    Posts : 107
    Windows 10

    Quote Originally Posted by Jaystudent View Post
    if i clean install windows 10, does that mean that i have to buy a new windows key?
    No.

    https://www.tenforums.com/tutorials/1...n-install.html

    Can I reinstall Windows 10 on my computer after upgrading with free upgrade?

    Once you’ve upgraded to Windows 10 using the free upgrade offer or Media Creation Tool on an activated Windows 7 or 8.1 PC, you will be able to reinstall, including a clean install, on the same device. You won’t need a product key for re-activations on the same hardware. If you make a meaningful change to your hardware, you may need to contact customer support to help with activation. You’ll also be able to create your own installation media like a USB drive or DVD, and use that to upgrade your device or reinstall after you’ve upgraded.

    You do not get a product key with the free upgrade of Windows 10.

    The activation for the free offer of Windows 10 is registered on the Microsoft activation servers, and is referenced by the hardware (motherboard/CPU/graphics card) of the PC it was upgraded on.
    Skip the product key box when it appears. It should appear twice in the installation.
      My ComputerSystem Spec
  7.    02 Sep 2015 #7
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,604
    Windows 10 IoT

    Like Genet posted No. You shouldn't have to buy a new key. If the free upgrade was done and it was activated, just skip entering a key. If Windows 10 was preinstalled by the manufacturer the key is likely embedded in the BIOS like it is with Windows 8. The Install media should read it and use it automatically if it needs that key. The only thing you have to make sure you do is install the exact same version of Windows 10 that's installed now. If it's Home install Home etc.
      My ComputerSystem Spec
  8.    02 Sep 2015 #8
    Join Date : Sep 2015
    Posts : 6
    Windows
    Thread Starter

    Quote Originally Posted by alphanumeric View Post
    Like Genet posted No. You shouldn't have to buy a new key. If the free upgrade was done and it was activated, just skip entering a key. If Windows 10 was preinstalled by the manufacturer the key is likely embedded in the BIOS like it is with Windows 8. The Install media should read it and use it automatically if it needs that key. The only thing you have to make sure you do is install the exact same version of Windows 10 that's installed now. If it's Home install Home etc.
    i thank both of you very much for the helpful information. I was tripping out, but ill fix it friday. If it will not work, i will contact this forum again. Thank you
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Stuck at "Attempting Repairs" on second laptop, first one worked fine
I'm at my wits end. I took advantage of the Windows 10 update on my Samsung laptop several weeks ago, and everything went fine. I've been using it daily with no issues. So, when my wife asked if she should allow the update on her (identical)...
General Support
Fix error " Windows 10 upgrade stuck"
error " The installation failed in the SAFE_OS......" the error from MBR, may be you tried rebuild MBR with Minitool but it didn't work. I fix MBR with live elementary OS and it work. Fix MBR - YouTube
Installation and Upgrade
laptop stuck on "upgrading windows"
hi - got asus x102AB laptop, im upgrading to windows 10 home..went through all the process of downloading, checking, checking spave on my pc...etc....now its stuck on the "Upgrading Windows" its done 15% in about about 90 minutes...what shall i do...
Installation and Upgrade
Windows 10 installation stuck in "processing"
Hello, today i decided to upgrade my system to windows 10, so i clicked on my Get Windows 10 icon, and had an option that said "Ok, let's start/update" , and after i clicked that, it has been stuck in "Processing..." for 50 minutes now....is this...
General Support
Windows 10 gets stuck at "Preparing automatic repair" while installing
So I finally made a .iso file for W10 Pro x64 and started installing it. Everything went smoothly my PC restarted 2 times. But when it got to 81% (in total) while "Installing drivers and features" it resterted for the third time and then it started...
Installation and Upgrade
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:40.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums