Bootable media question

patriceltic · 13 May 2023

I followed instructions. Have a 1.8 gb zip - I uploaded but don't see it. I uploaded to Google drive. Then tried to put it in this response but No deal. Thanks anyway.
I have tried to delete files that I have previously uploaded but do not see a way to do that. Clue me in.

- - - Updated - - -

I have the log all nice and compressed and would like to upload it to you so it can be analyzed properly. I don't understand why someone cannot answer my question about the upload process. I deleted all of my previous uploads in the process as recommended but when I go look at the upload function, they are still all there.

Also, I have uploaded it to google drive - how do I get it over to this thread?

zbook · 13 May 2023

Consider using google search or youtube search for a video.

How to Share Google Drive Files or Folders with a Link - YouTube

youtube how to post a google drive share link - Bing video

patriceltic · 14 May 2023

Thanks. Appreciate your help. I'll give it a try. System seems to be working fine yesterday and today. Hope it holds.

- - - Updated - - -

DELL02-(2023-05-13_10-41-05).zip - Google Drive

I went to Google, found share - took off of restricted -- link can be viewed by anyone. That's ok right? Assuming no one will be interested in this, except for windows 10 forum people, here it is.

zbook · 15 May 2023

The logs reported several BSODs: 04/30 and 05/13/2023

Please reconnect D: during the troubleshooting.

Make sure that images or share links are posted for all steps /tests.

For share links please use one drive, drop box, or google drive.

Please perform the following steps: (in sequence)

1) Post images or share links displaying disk management:

How to Post a Screenshot of Disk Management

2) Run HD Tune: (free or trial version) (all drives)
HD Tune website
Post images for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

3) Run: Sea Tools for Windows: (all drives)
https://www.seagate.com/content/dam/...00869623_B.pdf
https://www.seagate.com/content/dam/...sInstaller.exe
Post images or share links for the Sea Tools Long Generic test

4) Open administrative command prompt and type or copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

These chkdsk switches can take significant time so make sure that the Windows drive is tested overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

5) These steps / tests can run overnight while sleeping:
a) HD Tune Full error scan
b) Sea Tools for Windows Long Generic test
c) Chkdsk /b /v

6) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id SearchDiagnostic
msdt.exe -id DeviceDiagnostic

For each Microsoft troubleshooter click view detailed information > post images or share links into this thread

7) Run:

Tuneup plus

Diskpar info

https://www.tenforums.com/attachment...p_plus_log.bat

https://www.tenforums.com/attachment...iskparinfo.bat

Post share links into this thread using one drive, drop box, or google drive.

8) Create a new restore point:

Create System Restore Point in Windows 10

9) For any new BSOD post a new V2 share link into the newest post

Code:

Event[35]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2023-04-30T22:58:21.9290000Z
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Dell02
  Description: 
Volume D: (\Device\HarddiskVolume5) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

Code:

Event[761]:
  Log Name: System
  Source: volmgr
  Date: 2023-05-13T10:35:10.3660000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dell02
  Description: 
Dump file creation failed due to error during dump creation.

Code:

Event[753]:
  Log Name: System
  Source: EventLog
  Date: 2023-05-13T10:35:22.4430000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dell02
  Description: 
The previous system shutdown at 8:43:43 PM on ?5/?12/?2023 was unexpected.

Code:

Event[656]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2023-05-12T20:05:59.8910000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Dell02
  Description: 
Installation Failure: Windows failed to install the following update with error 0x80240016: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.389.1084.0).

Code:

Event[487]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2023-05-01T11:01:43.7480000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Dell02
  Description: 
Installation Failure: Windows failed to install the following update with error 0x80240017: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.387.2803.0).

Code:

Event[135]:
  Log Name: System
  Source: disk
  Date: 2023-05-01T10:03:46.8700000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dell02
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Code:

Event[130]:
  Log Name: System
  Source: disk
  Date: 2023-04-30T23:05:40.5680000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dell02
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Event[131]:
  Log Name: System
  Source: disk
  Date: 2023-04-30T23:05:40.7870000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dell02
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Event[132]:
  Log Name: System
  Source: disk
  Date: 2023-04-30T23:05:41.0050000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dell02
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Code:

Event[750]:
  Log Name: Application
  Source: Microsoft-Windows-Search
  Date: 2023-05-12T20:04:30.6050000Z
  Event ID: 7042
  Task: Search service
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dell02
  Description: 
The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
	The content index catalog is corrupt.   0xc0041801 (0xc0041801)

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 127.0 GB
Total Space: 230.7 GB
File System: NTFS
      Model: WD Blue SA510 2.5 500GB

patriceltic · 15 May 2023

Lord - looks like one of those the cure is worse than the disease scenarios. Question -- if I manage to get through all of this, will it FIX the pc?
Also, I did a restore on 5/12 - I did not see a bsod on 5/13. Everything seems to be working smoothly. Thanks again for ALL of your help. Truly appreciated.

The D being my external drive - ??

zbook · 15 May 2023

The above were some of the findings within the collected log files along with some troubleshooting steps.

Anything can happen with computer software and hardware.

patriceltic · 15 May 2023

Yes - anything. I had xp and win7 and never experienced so many issues as with 10. Is 11 more stable?
Controller errors show up a lot. I'll have to google what those are about. Thanks.

I have 2 external drives. So each of these processes has to be run twice ??? to include D...?

zbook · 15 May 2023

Windows may report events in the event viewer.
Unfortunately all results may not be in one place or may not be recorded.
In addition, recorded events may no allow the read to identify the problem(s) as messages can by symbolic.

Please attach all recently used drives and test all drives.
Non-Windows drives can be tested during the day.
Windows drives can be tested overnight while sleeping.
Make sure that all drives are tested with the above tests and that images / share links are posted into this thread displaying the results.

Another option is to have the computer and it's drives serviced in a local computer store.

patriceltic · 16 May 2023

Yes, the last option is probably the best for me. I had a couple of major projects I was working on (saved) and put off doing the steps as you recommended. Unnfortunately, this morning it crashed and will not start.

I guess I will do another clean install of windows. If it is the western digital drive - no amount of installs will help. It will just keep crashing I suppose. Thanks again.

The thing that bothers me about this drive is every diagnostic of MS that I run says it is fine - what if I installed one of those m2 drives. would that perk things up?

zbook · 16 May 2023

What are the status of important files?
Backed up?
Need to be backed up?
No important files?

Starting with a clean install is useful in differentiating hardware / driver problems.

Sea Tools can run bootable, on Windows, and on Linux.
Make sure that all drives are tested with the long generic test and that images or share links are posted into this thread.
(testing can be performed overnight while sleeping)