SetupDiag erroring on SupplementalServicingAI.dll

Page 1 of 3 123 LastLast

  1. Posts : 87
    Windows 7 64 bit
       #1

    SetupDiag erroring on SupplementalServicingAI.dll


    I've been having a nightmare the past few days with an old PC that's still running Windows 10 Pro version 1909 - it won't allow me to update it with any newer version.

    Tried all sorts including a repair upgrade/install using a 1909 ISO. But it gets all the way through the initial process, reboots, gets to about 60% then errors with:

    Windows could not configure one or more system components

    To install Windows restart the computer and then restart the install


    it then goes through the process of undoing the update changes.

    On logging in after this I'm presented with a dialog box stating:

    We couldn't install Windows 10
    We've set your PC back to the way it was just before you started installing Windows 10.


    0xC1900101 – 0x30018
    The Installation Failed in the FIRST_BOOT phase with an error during SYSPREP_SPECIALIZE



    I've spent DAYS trying all sorts of suggestions that I've found online but all to no avail.

    I then stumbled across a reddit thread suggesting to try SetupDiag and ran that, the resulting file stated:


    Matching Profile found: AdvancedInstallerPluginInstallFailed

    then assorted system info about my PC.

    The really pertinent part though is as follows:

    Error: Found AdvancedInstaller, plug-in installer failure.
    Last Phase: Pre SysPrep
    Last Operation: Upgrade security
    Executable: SupplementalServicingAI.dll
    Error Code: 80070032



    So what I'm very curious about is what uses the file: SupplementalServicingAI.dll

    I did find info about a Windows update, KB5004748 which mentions that file.

    I installed that update, rebooted and re-ran SetupDiag but the aforementioned error persisted relating to SupplementalServicingAI.dll

    Any thoughts please on this? I'm assuming it's the cause of my woes but how to fix it?
      My Computer


  2. Posts : 18,045
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @WinTenner,

    You didn't at some stage do this did you ? > How to Specify Target Feature Update Version in Windows 10

    Also, have a look at the Related Tutorials at the BOTTOM of the above Tutorial as they may also be related.

    I hope this helps.
      My Computer


  3. Posts : 87
    Windows 7 64 bit
    Thread Starter
       #3

    Paul Black said:
    Hello @WinTenner,

    You didn't at some stage do this did you ? > How to Specify Target Feature Update Version in Windows 10


    I hope this helps.
    Nope, not done that. Just checked it out anyway and it's 'Not Configured'.
      My Computer


  4. Posts : 18,045
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Hello @WinTenner,

    Have you used ANY Third-Party software, .bat, .ps1, or .reg files to stop, defer, or amend the WU process ?
      My Computer


  5. Posts : 87
    Windows 7 64 bit
    Thread Starter
       #5

    Paul Black said:
    Hello @WinTenner,

    Have you used ANY Third-Party software, [CS[.bat[/CS], .ps1, or .reg files to stop, defer, or amend the WU process ?
    The only one that I can think of is Shutup10 which I used years ago, however I've since set the the PC back to the factory defaults using its function Actions - Undo all changes ('factory settings').

    Shutup10 is a standalone program and isn't installed as such otherwise I'd also uninstall it.
      My Computer


  6. Posts : 709
    Windows 7
       #6

    Can you list what Windows updates are currently installed? This might clarify the problem.
    wmic qfe get hotfixid,installedon
      My Computer


  7. Posts : 42,512
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #7

    Hi, There was a point at which an in-place upgrade repair install failed after a certain update due to a bug- that was a long time back, so might apply.

    If you search for your error message
    The Installation Failed in the FIRST_BOOT phase with an error during SYSPREP_SPECIALIZE
    you will find guides like:
    [Fixed] The Installation Failed in the FIRST_BOOT Phase in Win10?

    Now considering the First Boot Phase:
    First boot phase: Boot failures in this phase are relatively rare, and almost exclusively caused by device drivers. Disconnect all peripheral devices except for the mouse, keyboard, and display. Obtain and install updated device drivers, then retry the upgrade.
    An example of exactly that error for your build is here:
    https://answers.microsoft.com/en-us/...6-9cd1b3eac449

    Considering 0xC1900101 - 0x30018 see
    https://support.microsoft.com/en-us/...f-31ff78b3158a

    You might be looking for
    - remnants of an old security program
    - problematic driver

    You may learn more from the other error logs.
    https://support.microsoft.com/en-us/...8-e9c6714349b9
    https://learn.microsoft.com/en-us/wi...rade/log-files

    I didn't find anything helpful on a quick scan for
    AdvancedInstallerPluginInstallFailed
      My Computers


  8. Posts : 87
    Windows 7 64 bit
    Thread Starter
       #8

    garlin said:
    Can you list what Windows updates are currently installed? This might clarify the problem.
    wmic qfe get hotfixid,installedon
    Thanks, here they are:

    HotFixID Installed On

    KB4601556 9/25/2021
    KB4516115 1/15/2020
    KB4517245 1/15/2020
    KB4524569 1/15/2020
    KB4528759 1/15/2020
    KB4535680 9/25/2021
    KB4537759 2/22/2020
    KB4538674 2/22/2020
    KB4561600 9/30/2020
    KB4577586 9/25/2021
    KB4589211 9/25/2021
    KB5003244 9/25/2021
    KB5004748 3/31/2023
    KB5003169 3/28/2023

    - - - Updated - - -

    dalchina said:
    Hi, There was a point at which an in-place upgrade repair install failed after a certain update due to a bug- that was a long time back, so might apply.

    If you search for your error message
    The Installation Failed in the FIRST_BOOT phase with an error during SYSPREP_SPECIALIZE
    you will find guides like:
    [Fixed] The Installation Failed in the FIRST_BOOT Phase in Win10?
    Thanks for the suggestion, I tried everything on that page yesterday, sadly to no avail.

    Thanks also for the other suggestions, I'll look into them.

    What's so incredibly frustrating is that the specific cause of the problem isn't detailed by Windows. I had hoped that the results that I copied from SetupDiag would help but apparently not? This really is a very frustrating issue.
      My Computer


  9. Posts : 42,512
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #9

    It is absolutely typical that upgrade failures, as I've said many times on this forum, are hard to diagnose and require expert trained analysis over a considerable time.

    There is almost never such thing as an immediate obvious cause. The problem can be caused by one small detail- or a more obvious one like partition problems.

    In particular, where an in-place upgrade repair install fails, unless it's related to the couple of times when in particular old builds MS introduced a bug with an update, it can be very hard indeed.
      My Computers


  10. Posts : 87
    Windows 7 64 bit
    Thread Starter
       #10

    I see, thank you, I hadn't realised what an enormous pain it would be to diagnose.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:56.
Find Us




Windows 10 Forums