Windows refuses to update past 1703

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  1. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #31

    Ver,

    Ver said:
    I do have the product ID number.
    I hope you are talking loosely. Activation of an application often requires a Product key. Product IDs are rarely used and generally relate to a support contract rather than activation.
    Even if you clean reinstalled Windows 10, you would almost certainly not need any Product key if your preceding Windows 10 installation had been activated.
    - It's worth checking in Settings, Updates, Activation.
    - If it's activated "with a digital licence" then the record is kept on MS activation servers and they would re-activate the computer when you went online after any reinstallation of the same Edition of Windows 10 [Home/Pro].
    - This is also explained in the relevant tutorial -
    Ver said:
    I tend to think there has always been something preventing the updates. I do recall him complaining how once a week it would always restart because it tried.
    Restarts, when WU requires them at all, are generally at the end stage of an update so I do not understand why you think that updates have always been inhibited. There were more frequent Windows 10 updates years ago but nowadays there are generally only one or more on the second Tuesday of each month ["Patch Tuesday"] plus Defender updates once or twice a day that will not even notice.
    Apart from the Defender updates, Version 1703 stopped receiving updates on the 9th of October 2018.


    All the best,
    Denis
      My Computer


  2. Ver
    Posts : 48
    Windows 10 Pro
    Thread Starter
       #32

    Try3 said:
    Ver,


    I hope you are talking loosely. Activation of an application often requires a Product key. Product IDs are rarely used and generally relate to a support contract rather than activation.
    Even if you clean reinstalled Windows 10, you would almost certainly not need any Product key if your preceding Windows 10 installation had been activated.
    - It's worth checking in Settings, Updates, Activation.
    - If it's activated "with a digital licence" then the record is kept on MS activation servers and they would re-activate the computer when you went online after any reinstallation of the same Edition of Windows 10 [Home/Pro].
    - This is also explained in the relevant tutorial -

    Restarts, when WU requires them at all, are generally at the end stage of an update so I do not understand why you think that updates have always been inhibited. There were more frequent Windows 10 updates years ago but nowadays there are generally only one or more on the second Tuesday of each month ["Patch Tuesday"] plus Defender updates once or twice a day that will not even notice.
    Apart from the Defender updates, Version 1703 stopped receiving updates on the 9th of October 2018.


    All the best,
    Denis
    Thank you for the links Denis - and yes I was talking loosely :) It is activated with a digital license.

    Regarding updates - initially when his system was setup by an installation company, one of the guys told him not to do the updates. I assume he probably meant until they made sure everything was in working order, or maybe he meant don't be the first to install new updates?
    Regardless, I think my husband took that advice to heart. He is the creative, just make it work type.
    His PC has asked to restart to finish installing updates ever since he has had it. A blue dialog box pops on every single week asking him if he is ready to restart or if he would like to wait an hour. He pushes it off as long as possible until it makes him pick a date. He picks the farthest away, middle of the night date possible, and every 8 days or so it restarts in the middle of the night... but never actually updates. This has been happening since he had this system and happens to this day.
      My Computers


  3. Posts : 6,647
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #33

    Ver said:
    Regarding updates - initially when his system was setup by an installation company, one of the guys told him not to do the updates. I assume he probably meant until they made sure everything was in working order, or maybe he meant don't be the first to install new updates?
    Regardless, I think my husband took that advice to heart. He is the creative, just make it work type.
    His PC has asked to restart to finish installing updates ever since he has had it. A blue dialog box pops on every single week asking him if he is ready to restart or if he would like to wait an hour. He pushes it off as long as possible until it makes him pick a date. He picks the farthest away, middle of the night date possible, and every 8 days or so it restarts in the middle of the night... but never actually updates. This has been happening since he had this system and happens to this day.
    Something wasn't right from the installation. Why did the guys told him not to do the updates? Did they installed a pirate software?

    If you have all the software for reinstalling, I strongly suggest you do a Clean install.
    Run ShowKeyPlus.exe and save the results on an external drive.

    There is nothing like a Clean Install
    - Backup and Restore Device Drivers in Windows 10
    - Backup your data
    - Backup your Firefox profile Download Firefox Backup Tool

    Windows can be installed in two ways: Legacy-MBR or UEFI-GPT
    To install as Legacy-MBR you must boot the installation drive as Legacy
    To install as UEFI-GPT you must boot the installation drive as UEFI.

    If you have a UEFI BIOS, you should install as UEFI-GPT
    Detach any other drives (SATA or Power cable) from the MB.

    During POST, press F8(?) to launch the boot menu. You will see two options for the USB drive. USB UEFI (Name) and USB (Name). Select USB UEFI (Name) if you want to install as UEFI-GPT or select USB (name) if you want to install as Legacy-MBR.
    Go to install and delete ALL partitions on the main drive till you have one and only one unallocated space and then proceed.
    If you don't want to use MS account, don't enable updates or connect to the internet during installation.
      My Computers


  4. Ver
    Posts : 48
    Windows 10 Pro
    Thread Starter
       #34

    No they did not install any pirate software. As I vaguely recall, they had issues with Avid and spent a lot of time on the phone sorting things out.
    Over the years he has been through several systems - started out with Macs then switched to PC. I think he used to have a big box that said Avid and it required a physical "dongle key." When he moved his office location, we bought a new PC and at the time what was the latest version of Avid. It no longer required the dongle key, but somehow there were issues because it was being registered to the same company/email, etc.
    Also, someone asked me why it was installed Legacy. However, when this sytem restarts, it says literally says UEFI upon restart.
      My Computers


  5. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #35

    Ver said:
    His PC has asked to restart to finish installing updates ever since he has had it. A blue dialog box pops on every single week asking him if he is ready to restart or if he would like to wait an hour. He pushes it off as long as possible until it makes him pick a date. He picks the farthest away, middle of the night date possible, and every 8 days or so it restarts in the middle of the night... but never actually updates. This has been happening since he had this system and happens to this day.
    I don't disagree with Megahertz but I do wonder if you could usefully address the Windows update problem first. It would be quick & easy and might leave you able to achieve an upgrade instead of a Clean install.
    Reset Windows Update - TenForumsTutorials
    There are other guides to resetting Windows update and I worked through trying several a few years ago. The TenForumsTutorials guide is the best.
    Don't worry, when running it, that red error text is seen in the window while it's running. That is perfectly normal.

    Denis
      My Computer


  6. Ver
    Posts : 48
    Windows 10 Pro
    Thread Starter
       #36

    This makes sense - going to try this now
      My Computers


  7. Posts : 6,647
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #37

    Ver said:
    No they did not install any pirate software. As I vaguely recall, they had issues with Avid and spent a lot of time on the phone sorting things out.
    Over the years he has been through several systems - started out with Macs then switched to PC. I think he used to have a big box that said Avid and it required a physical "dongle key." When he moved his office location, we bought a new PC and at the time what was the latest version of Avid. It no longer required the dongle key, but somehow there were issues because it was being registered to the same company/email, etc.
    Also, someone asked me why it was installed Legacy. However, when this sytem restarts, it says literally says UEFI upon restart.
    From the image of Minitoll partition on post #3 it is installed as Legacy - MBR and not UEFI- GPT

    I may be wrong but I don't believe that a Reset will work as a Repair install has failed.
      My Computers


  8. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #38

    Luiz - I'm suggesting resetting Windows update not Windows itself.

    But it does seem to me that the computer will be a in a better state with GPT disks. I don't understand why those setup techs chose MBR.

    Denis
      My Computer


  9. Posts : 6,647
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #39

    Try3 said:
    Luiz - I'm suggesting resetting Windows update not Windows itself.

    But it does seem to me that the computer will be a in a better state with GPT disks. I don't understand why those setup techs chose MBR.

    Denis
    Sorry Denis, didn't noticed the "Windows Update Reset"
    And they installed as Legacy - MBR on a ASUS HW-E X99 with a i9-7940X because they probably didn't know what they were doing.
      My Computers


  10. Ver
    Posts : 48
    Windows 10 Pro
    Thread Starter
       #40

    Megahertz said:
    From the image of Minitoll partition on post #3 it is installed as Legacy - MBR and not UEFI- GPT

    I may be wrong but I don't believe that a Reset will work as a Repair install has failed.
    Windows refuses to update past 1703-uefi-pic.jpg

    - - - Updated - - -

    I reset Windows Update, unplugged other two internal drives, unplugged second monitor, downloaded 1709 ISO again, deleted buggy registry key, and tried again. Gets nearly done then fails.

    I am able to open to open setupper.log now - it no longer requires authorization to open?
    I see lots of fails on there. Going to investigate dalchina's link quickly and see if I get anywhere. My time is coming to an end to troubleshoot. He needs to start editing and wants me to just do quick install.
      My Computers


 

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