Windows refuses to update past 1703

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  1. Posts : 6,543
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #11

    Ver said:
    I didn't install it.

    I ordered a custom built PC from ADK in another state. Tech guys in my state installed it at my husband's old office. They had turned automatic updates off when it was new because they didn't want interference with his Avid software that we had purchased. This became confusing because his old mac system had required a key and even though we purchased a new PC version, it was somehow tied into our old account.
    After the Covid lockdowns we moved his editing system to a home office. That was in March 2020. That is when I realized he never updated his PC. He is always on it editing so I don't get much time to troubleshoot. He now uses Adobe Premiere thru Creative Cloud and he cannot update his editing software because his PC won't update.
    I am concerned if I do a clean install I may screw it up bc the tech guys who set it up originally were more tech savvy than me.

    - - - Updated - - -

    I do not know the difference between Legacy-MBR instead of EFI-GPT and will Google now.
    Probably the main reason it doesn't update is because it has an update blocker.
    Open Control Panel\All Control Panel Items\Programs and Features and set to order by date. search for an application installed in 2017 that blocks updates. If you're not sure, use the snipping tool to take a snapshot and post it here as an attachment.

    Don't worried about Legacy-MBR instead of EFI-GPT. That isn't important now.
      My Computers


  2. Posts : 43,289
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #12

    See my previous post...before Megahertz posted.

    Looking at your error message (did anyone do that?)
    Update Boot Code 0x80004005

    https://answers.microsoft.com/en-us/...4-ca63bd5e2f76

    BCD: Perhaps your security software? (Yes, you said it wasn't a problem on other PCs - I've never heard of it..)

    **** if you read thru that thread you will come to a solution (in that case- no guarantees):
    Saltgrass, YOU'RE AWESOME!!

    Doing the bcdedit /delete and then trying the upgrade allowed the system to complete the upgrade and get to 20h2.
      My Computers


  3. Ver
    Posts : 48
    Windows 10 Pro
    Thread Starter
       #13

    I just watched Brink's video on doing a Repair Install. I wll research these replys in about 2 hours. Have to go do school pickups :)
    Thank you to everyone for all the suggestions.
      My Computers


  4. Posts : 43,289
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #14

    I simply don't know if that will help with the BCD...
      My Computers


  5. Ver
    Posts : 48
    Windows 10 Pro
    Thread Starter
       #15

    Windows refuses to update past 1703-2017.png

    - - - Updated - - -

    Any chance this indeed has something to do with Thunderbolt 2?

    Here is a link to an article about it -
    Microsoft fixes Windows 10 BSOD crashes caused by NVMe SSDs

    This PC did have an external Areca RAID connected via Thunderbolt 2.

    - - - Updated - - -

    Trying CrystalDiskInfo but no luck:
    Windows refuses to update past 1703-capture.png
    Even though I followed this direct link from Microsoft: https://apps.microsoft.com/store/det...XP8K4RGX25G3GM

    - - - Updated - - -

    Hard Disk Sentinel said solid state disk is PERFECT
      My Computers


  6. Posts : 43,289
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #16

    Please see my previous post and the link I gave you with a quote ref BCD.

    Hard Disk Sentinel said solid state disk is PERFECT
    ok.

    For reference:
    Windows refuses to update past 1703-1.jpg
      My Computers


  7. Ver
    Posts : 48
    Windows 10 Pro
    Thread Starter
       #17

    dalchina said:
    See my previous post...before Megahertz posted.

    Looking at your error message (did anyone do that?)
    Update Boot Code 0x80004005

    https://answers.microsoft.com/en-us/...4-ca63bd5e2f76

    BCD: Perhaps your security software? (Yes, you said it wasn't a problem on other PCs - I've never heard of it..)

    **** if you read thru that thread you will come to a solution (in that case- no guarantees):
    Following this Microsoft link - my setuperr.log is from 2/8/2023. I did try many different suggestions before posting on here. And when I try to open it I do not have permission.

    - - - Updated - - -

    [QUOTE=dalchina;2511859]Please see my previous post and the link I gave you with a quote ref BCD.

    CrystalDiskInfo - Health Status = Good 96%

    - - - Updated - - -

    Megahertz said:
    Probably the main reason it doesn't update is because it has an update blocker.
    Open Control Panel\All Control Panel Items\Programs and Features and set to order by date. search for an application installed in 2017 that blocks updates. If you're not sure, use the snipping tool to take a snapshot and post it here as an attachment.

    Don't worried about Legacy-MBR instead of EFI-GPT. That isn't important now.
    At some point today I created a WindowsUpdate.Log. I just opened it and started scrolling through. One line that kept repeating over and over in large sections was:
    [agent]Dynamic download data fetcher for ServiceId 8B24B027-1DEE-BABB-9A95-3517DFB9C552 does not exist.

    So I googled that line and found this article:
    Fixing that Windows Update Problem | Committed to Memory

    And then followed his link to this Microsoft page:
    https://answers.microsoft.com/en-us/...f-2e21c08c0549

    When I follow the steps along from the Microsoft link, I do indeed have the key name they say is a bug: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RequestedAppCategories\8B24B027-1DEE-BABB-9A95-3517DFB9C552.

    I'm going to delete it like it says and restart the PC.

    - - - Updated - - -

    Darn it. I really thought I was on to something there. Same thing. It downloads updates and says to restart. It gets not quite halfway, goes black and then come on... without the update.

    - - - Updated - - -

    So that registry key - the one from the 2017 microsoft article that was a known bug preventing updates on certain machines - is back on my PC after not updating once again.

    My next step is to see if that moderator is still around and ask him for advice. If he helps I will post fix here.

    Thank you for trying.
      My Computers


  8. Posts : 43,289
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #18

    Following this Microsoft link - my setuperr.log is from 2/8/2023. I did try many different suggestions before posting on here. And when I try to open it I do not have permission.
    Thank you for your reply.

    Please explain. To what does 'it' refer? Grammatically here it refers to 'setuperr.log'.

    What are you trying to do?

    Have you tried to follow the advice in the hread I posted which led to
    Saltgrass, YOU'RE AWESOME!!

    Doing the bcdedit /delete and then trying the upgrade allowed the system to complete the upgrade and get to 20h2.
    That thread follows from precisely your error message.
      My Computers


  9. Posts : 6,543
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #19

    @Ver, try the option that Dalchina suggested on post 12
      My Computers


  10. Posts : 17,040
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #20

    I think there was a similar thread last year sometime about another computer with a very old Version that would not update to a current Version.

    I think that poster was advised to update to Version 1909 or Version 2004 first and only then to update to the current Version 22H2.
    You can download the ISO file to do the update using
    Download Windows 10 ISO File -TenForumsTutorials
    I don't know about the others but Option 4 TechBench gives the the option of downloading Version 1909 ISO [and Version 2004 ISO] as well as the current Version 22H2.

    The procedure to use with each ISO is an In-place upgrade [aka Repair install].
    Repair Install - TenForumsTutorials


    Denis
      My Computer


 

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