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#1
Unable to do Factory Reset
My daughter has H.P.Pavilion laptop with Windows 10 O/S. I didn't ask her what version she is using but I think she does necessary updates. She wants to clean off personal data etc. before giving the laptop to a sister. When she goes into "Recovery" and starts the reset process it seems it goes so far and then gets a message saying it is unable to do it. When she tries a slightly different way she gets messages to the effect that the computer needs repair and/or there is not enough RAM to reset.
Perhaps someone could let me know what the problem she might be up against and if there is a simple work around.
Thanks.