New
#1
KB5015878 unable to get past blue screen on black
I was offered the above update yesterday and allowed it to update.
When it finished it got to the the blue screen with black surround. I was offered a series of choices, namely user Welcome or Hello and link laptop and mobile phone. I don't remember the others.
The problem was there was nothing I could click on to allow me to access the options. It was as though the font size had been changed so that some of the text had been truncated, but I hadn't changed any of my font sizes for years.
For a while I was stumped as to how to get past this point and I eventually forced a reboot and I no longer get the blue screen.
Is this a known problem and is there a fix? My Winver is 21H2 (OS build 19044.1865).
Is it possible to access the options on the blue screen anyway else?
I should have taken a print screen of the blue screen but didn't think of it, but it is the same screen that appears after some updates have completed.
Suggestions welcome please.
Thank you