Cannot Upgrade My Surface Laptop 2 to Windows 11 - Error 0xc1900101

The title says it all. I have tired upgrading to Windows 11 through Windows Update, the Upgrade Assistant from Microsoft, and the ISO file from Microsoft. All three install methods produce the same error. I've done my research and am pretty techy, but I can't figure this one out.

I have no devices connected to my laptop. I do have a cisco VPN client installed and Duet Display installed, but neither one of them are being used at the time of upgrading. I also have these two pieces of software on another PC that I did to a successful upgrade on. As a test, I removed all non-essential pieces of software from the surface, and I am still getting the same error.

Any advice would be greatly appreciated here!

Welcome to the Forum.

Windows upgrade and installation errors

How much free space you have?

Lets do the basic.
Open a CMD window as administrator and type:
chkdsk c: /f
It will say your disk is in use and ask if you want to schedule to next start = yes
Restart
Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc

Back to Windows, open a CMD window as administrator and type:
sfc /scannow

If it finds any corrupted files, fixing or not, reboot and run again

Report

dalchina said:

Hi, the error number is typical of failing to migrate a driver.

Its presence, not whether it's in use or not, is what matters.

In some cases- and one was reported again this morning I seem to recall- this is some arbitrary piece of software.

Detailed analysis of log files is possible, but typically requires some hours of iteration with one of two members who take this on from time to time.

Please feel free to use tenforums as a resource, and research your full error number and look at appropriate threads by @zbook and in particular @Tekkie Boy

setupdiag.exe (free from MS) attempts to analyse your log files.

MS documents where these are and you can find these listed many times in tenforums threads or via a Google search.

However they are not particularly immediately obvious to read and understand.

Presumably you have checked your device is compatible with the upgrade to Win 11.

Note too that upgrading to that is not essential: Win 10 will be support for several years yet.

Hi, thanks for your reply! I did run SetupDiag.exe and it returned scanned the log and I attached the log file. I have just about removed every piece of non-essential software. My SL2 is compatible with Windows 11 because I have received notifications from Windows update that it can run Windows 11 and has tried to install it via Windows Update but failed with the error code. Lastly, I know it is not essential for me to use Windows 11. I do have it on my main PC and want to also have it on my laptop.

- - - Updated - - -

Megahertz said:

Welcome to the Forum.

Windows upgrade and installation errors

How much free space you have?

Lets do the basic.
Open a CMD window as administrator and type:
chkdsk c: /f
It will say your disk is in use and ask if you want to schedule to next start = yes
Restart
Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc

Back to Windows, open a CMD window as administrator and type:
sfc /scannow

If it finds any corrupted files, fixing or not, reboot and run again

Report

Thanks for your reply as well.

I did everything in your post. chkdsk did not find anything. sfc scannow "did not find any integrity violations".

dalchina said:

Hi, please see just FYI

https://docs.microsoft.com/en-us/win...upgrade-errors

given
Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD

However as I commented, this is likely to be related to a driver added to your PC.

What is your PC make/model?
And as Megahertz asked, how much free space do you have on C: ?

You can attempt to determine more from the upgrade logs, e.g.
setupact.log, setuperr.log

And you mentioned:

I did remove both Cisco AnyConnect and Duet Display.

As a test, I removed all non-essential pieces of software from the surface, and I am still getting the same error.

that includes AnyConnect and Duet Display. Maybe I didn't make that clear. I apologize.

The laptop is a Microsoft Surface Laptop 2. I have 121GB free of 237GB.

I took a look at the two other log files, but I couldn't find anything useful. Maybe you can? Again, thanks for all the help you're putting in!

dalchina said:

Also see
C:\Windows\Logs\SetupDiag\setupdiagresults.xml

I guess tenforums has a limitation on uploading XML files. It really only says what the Log file says.

<SetupDiag xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag">
<Version>1.6.0.0</Version>
<ProfileName>FindAbruptDownlevelFailure</ProfileName>
<ProfileGuid>55882B1A-DA3E-408A-9076-23B22A0472BD</ProfileGuid>
<LogErrorLine>2022-01-18 13:05:21, Error MOUPG CDlpActionFinalize::ExecuteSetupPlatformFinalize(1192): Result = 0xC1900101[gle=0x8007000d]</LogErrorLine>
<FailureData>Error: SetupDiag reports abrupt down-level failure.Last Operation: FinalizeError: 0xC1900101 - 0x50016</FailureData>
<FailureData>LogEntry: 2022-01-18 13:05:21, Error MOUPG CDlpActionFinalize::ExecuteSetupPlatformFinalize(1192): Result = 0xC1900101[gle=0x8007000d]</FailureData>
<FailureData>Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.</FailureData>
<FailureDetails>ErrorCode = 0xC1900101, ExCode = 0x50016, Oper = Finalize</FailureDetails>
<SetupPhaseInfo>
<PhaseName>Finalize</PhaseName>
<PhaseStartTime>1/18/2022 1:05:05 PM</PhaseStartTime>
<PhaseEndTime>1/1/0001 12:00:00 AM</PhaseEndTime>
<PhaseTimeDelta>0:00:00:00.0000000</PhaseTimeDelta>
<CompletedSuccessfully>false</CompletedSuccessfully>
</SetupPhaseInfo>
<SetupOperationInfo>
<OperationName>Gather data, scope: EVERYTHING</OperationName>
<OperationStartTime>1/18/2022 1:05:10 PM</OperationStartTime>
<OperationEndTime>1/1/0001 12:00:00 AM</OperationEndTime>
<OperationTimeDelta>0:00:00:00.0000000</OperationTimeDelta>
<CompletedSuccessfully>false</CompletedSuccessfully>
</SetupOperationInfo>
</SetupDiag>

If it means anything, in the same directory as the .log file, there is what looks like the log file for the entire upgrade process. I will attach it to this reply.

When setupdiag is run it generates multiple log files.
Please post a share link with all of the generated files.
https://docs.microsoft.com/en-us/win...s/download.png

Code:

0xC1900101 - 0x50016

Code:

2022-01-18 12:40:53, Info                  MIG    MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll)
2022-01-18 12:40:53, Error      [0x08085f] MIG    MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: LoadLibraryExW(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll, LOAD_WITH_ALTERED_SEARCH_PATH) failed gle=0x7f.[gle=0x0000007f]
2022-01-18 12:40:53, Info                  MIG    MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: File is present, most likely it does not load on the current OS version
2022-01-18 12:40:53, Error      [0x080863] MIG    MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() failed hr=0x8007007f.[gle=0x0000007f]
2022-01-18 12:40:53, Info                  MIG    MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x8007007f].

Please run:
BSOD - Posting Instructions


Open administrative command prompt and type or copy and paste:

findstr /c:"CONX" C:\$Windows.~BT\Sources\Panther\setupact.log >Setupactdetails.txt
PowerShell Compress-Archive "%WinDir%\Logs\CBS\CBS.log" "%UserProfile%\Desktop\CBS"

Find new files on the desktop > post share links into this thread


Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.


Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.





Run:
https://aka.ms/GetPCHealthCheckApp

Post images or share links of the results into this thread.