Windows 10 Stuck at Build 1909

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  1. Posts : 10
    Windows 10
       #1

    Windows 10 Stuck at Build 1909


    Hello! I hope I can find an answer here. I apologize for the lengthy post, but I think it might be helpful to give a full summary of what I have tried.

    I'm basically at the end of my rope, having tried everything I can find on Google to fix this issue. Basically, my Win10 Pro machine refuses to update to any newer builds (I think the latest is 21H1). The attached SCREENSHOT1 shows the blue screen near the end of its update attempt. Moments later it begins restoring its previous build and when I finally log in, I get the image in the attached SCREENSHOT2. I consistently get these exact errors every single time, no matter what I try.

    This is a repeat problem I have had on several Dell Win10 machines since the OS was débuted 3-4yrs ago. The default answer I get from many folks is "wipe it clean and start from scratch." Yes, I have begrudgingly done that a couple times, but as sure as the grass is green, the issue returns at the next major Microsoft build release. I'm really trying to figure out why it continues to happen, so I can avoid reformatting my drive every time.

    Here are some specs:
    • Dell Precision P7530 laptop
    • Windows 10 Pro
    • Version 1909
    • System Type is x64-based
    • System SKU is 0831
    • Processor is Intel Core i9-8950HK CPU @ 2.90GHz, 6 cores, 6 logical processors
    • 64Gb RAM
    • Sound device is Realtek Audio
    • Display is NVIDIA Quadro P3200
    • Display adaptor RAM is 1,048,576 bytes


    Here is a summary of things I've tried:
    • I have asked my company's IT experts, to no avail. By the way, my company's IT protocols are pretty loose, so the issue isn't related to overbearing stringent IT restrictions (i.e., I have complete admin control of the machine).
    • I have run virus scanners from Malware Bytes and ESET Online Scanner. The machine is clean.
    • I have run SFC /SCANNOW, as well as few DISM commands. The attached SCREENSHOT3 shows no issues but the upgrade still failed.
    • One-by-one, I chose "update driver" for every single device in my Device Manager. It didn't help.
    • In all of my attempts, I am running from the Media Creation Tool, rather than the Windows Update Service. From the MCT, I have downloaded the ISO. I mount it and run Setup.exe using Run As Admin. I will disconnect all the machine peripherals and put it in Airplane Mode so there's no web connectivity. I always get the same failing result though.
    • I have turned BitLocker off and made an attempt. It doesn't help.
    • The BIOS has been updated from the Dell website last week. It didn't help.
    • I tried disabling Fast Startup. It didn't help.
    • I found WuReset.bat somewhere on Google. I believe its author (Shawn Brink) is a member here. Nearly every attempt, I have run the bat, as an admin. I then restart the machine and re-attempt the ISO update. It doesn't help.
    • I tried Clean Boot Mode. It doesn't help.
    • Disabled firewall. It didn't help.
    • The only 3rd party antivirus I have is Malware Bytes. I disabled it, but it doesn't help.
    • Disabled secure boot in BIOS. It doesn't help.
    • In all of this, my Windows Update Service got messed up somehow. The attached SCREENSHOT4 shows "error encountered." Previously, it was functioning and would download weekly security updates. Now it does nothing. To attempt fixing it, I have tried the following, although none of them fixed it.
      • Reboot in Safe Mode and attempt to run Windows Update.
      • Clean boot.
      • Change DNS address manually to 8.8.8.8 (primary) and 8.8.4.4 (alternate).
      • Run Update Troubleshooter.
      • Stop and restart Windows Update service in Admin Tools.
      • Turn off auto detection for proxy server
      • Run Reset_Reregister_Windows_Update_Components.bat. I believe Shawn Brink wrote this.


    I extracted the Windows Update Log and have attached a TXT from one of my update attempts. It contains many GetServiceObject errors. I see this same set of errors in the log every time. It is cryptic to me, so I'm not sure if it pinpoints the root cause.

    I'm at the end of my rope and don't know what else could be wrong. Like I said, I had a very similar problem on another Dell laptop a few years ago. Nothing I ever tried would work, until I finally wiped the machine clear, and reinstalled the OS from scratch. But oddly, the problem always returns when the next big build was released. I'd really like to avoid wiping the drive clean on this new Dell. Any suggestions would be greatly appreciated!
    Attached Thumbnails Attached Thumbnails Windows 10 Stuck at Build 1909-screenshot1.jpg   Windows 10 Stuck at Build 1909-screenshot2.jpg   Windows 10 Stuck at Build 1909-screenshot3.jpg   Windows 10 Stuck at Build 1909-screenshot4.jpg  
    Windows 10 Stuck at Build 1909 Attached Files
      My Computer

  2. Megahertz's Avatar
    Posts : 3,306
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #2

    - Did you disabled or uninstall antivirus?
    - On the log file it seems to have problems to download (Library download error). You were not connected to the internet (flight mode)
    - Did you set not to update during installation?
    9
    Select (dot) Not right now
    Repair Install Windows 10 with an In-place Upgrade
      My Computers

  3. dalchina's Avatar
    Posts : 33,712
    Win 10 Pro (1903) (2nd PC is 21H2)
       #3

    The error code in your second screenshot is typical of a failure to migrate a driver.

    (It always helps to give the text version of important information as respondents can then more easily quote and search for that- normally I OCR such screenshots)
    0xC1900101 - 0x30017 The installation failed in the FIRST_BOOT phase with an error during BOOT operation
    From your log file, note the repeated references to a printer driver. I suggest you uninstall the relevant program.

    Please download and run
    setupdiag.exe

    free from MS and post the (short) report.

    For more, see the various upgrade logs which it tries to analyse and match - setuperr.log, setupact.log.
    https://docs.microsoft.com/en-us/win...rade/log-files
    https://support.microsoft.com/en-us/...8-e9c6714349b9


    You may find this of interest:
    https://docs.microsoft.com/en-us/win...upgrade-errors
    First boot phase: Boot failures in this phase are relatively rare, and almost exclusively caused by device drivers. Disconnect all peripheral devices except for the mouse, keyboard, and display. Obtain and install updated device drivers, then retry the upgrade.
    When you do retry this upgrade, I suggest you
    - download a Win 10 iso file (get one using the MS media creation tool - see relevant tenforum tutorial).
    - rt click iso file, click Mount (if available...)
    - open new drive letter created
    - double click setup.exe

    Choose not to accept updates as part of the upgrade procedure.
      My Computers


  4. Posts : 10
    Windows 10
    Thread Starter
       #4

    Megahertz said:
    - Did you disabled or uninstall antivirus?
    - On the log file it seems to have problems to download (Library download error). You were not connected to the internet (flight mode)
    - Did you set not to update during installation?
    When I mount the ISO, the machine is isolated from any peripherals and in airplane mode. I run Setup.EXE as admin. On the first screen, I choose "Change How Windows Setup Downloads Updates." At the next screen, I choose "not right now," to forgo the downloading of any updates.

    dalchina said:
    The error code in your second screenshot is typical of a failure to migrate a driver.

    (It always helps to give the text version of important information as respondents can then more easily quote and search for that- normally I OCR such screenshots)


    Please download and run
    setupdiag.exe

    free from MS and post the (short) report.
    Where can I download SetupDiag.exe? I didn't see it in your links.
      My Computer

  5. dalchina's Avatar
    Posts : 33,712
    Win 10 Pro (1903) (2nd PC is 21H2)
       #5

    Thank you so much for your reply.

    Google is your best friend... do you think you can search for it? People generally manage to do that and find it.

    Also there IS a link to it in one of the MS pages I gave you.
      My Computers


  6. Posts : 10
    Windows 10
    Thread Starter
       #6

    dalchina said:
    Thank you so much for your reply.

    Google is your best friend... do you think you can search for it? People generally manage to do that and find it.

    Also there IS a link to it in one of the MS pages I gave you.
    Thank you. I found it and ran the file. I have attached the zip file with the results.

    - - - Updated - - -

    dalchina said:
    When you do retry this upgrade, I suggest you
    - download a Win 10 iso file (get one using the MS media creation tool - see relevant tenforum tutorial).
    - rt click iso file, click Mount (if available...)
    - open new drive letter created
    - double click setup.exe

    Choose not to accept updates as part of the upgrade procedure.
    All of my attempts have followed this format that you explained. I cannot get it to update though.
    Windows 10 Stuck at Build 1909 Attached Files
      My Computer


  7. dalchina's Avatar
    Posts : 33,712
    Win 10 Pro (1903) (2nd PC is 21H2)
       #7

    Have you tried uninstalling the program referred to at the start of the first log file you submitted as I suggested?
    You may have overlooked that amendment to my post...

    You need to deal with the driver issue BEFORE reattempting the upgrade.

    setupdiag.exe highlights abrupt down-level failure 0x800704C7 - 0x40004
    Noted your build is 19041.900

    I don't think I've seen this before- at the start of your setupact.log file - although examples are easy to find:

    2021-10-26 12:21:16, Info SPGenerateCopyListFromConfigFile: Didn't find file list in C:\$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.Basic.amd64
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Starting verification of footprint section Footprint.Basic
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Could not find footprint file C:\$WINDOWS.~BT\Sources\WinSetupBoot.sys
    2021-10-26 12:21:16, Warning SPGetFootprintCapabilities: Footprint [Footprint.Basic] incomplete; the platform capability will not be available
    2021-10-26 12:21:16, Info SPGenerateCopyListFromConfigFile: Didn't find file list in C:\$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.Servicing.amd64
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Starting verification of footprint section Footprint.Servicing
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Could not find footprint file C:\$WINDOWS.~BT\Sources\dismapi.dll
    2021-10-26 12:21:16, Warning SPGetFootprintCapabilities: Footprint [Footprint.Servicing] incomplete; the platform capability will not be available
    2021-10-26 12:21:16, Info SPGenerateCopyListFromConfigFile: Didn't find file list in C:\$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.ICB.amd64
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Starting verification of footprint section Footprint.ICB
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Could not find footprint file C:\$WINDOWS.~BT\Sources\cmi2migxml.dll
    2021-10-26 12:21:16, Warning SPGetFootprintCapabilities: Footprint [Footprint.ICB] incomplete; the platform capability will not be available
    2021-10-26 12:21:16, Info SPGenerateCopyListFromConfigFile: Didn't find file list in C:\$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.Migration.amd64
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Starting verification of footprint section Footprint.Migration
    2021-10-26 12:21:16, Info SPGetFootprintCapabilities: Could not find footprint file C:\$WINDOWS.~BT\Sources\cmi2migxml.dll
    2021-10-26 12:21:16, Warning SPGetFootprintCapabilities: Footprint [Footprint.Migration] incomplete; the platform capability will not be available

    Similar here: (no resolution)
    https://answers.microsoft.com/en-us/...3-d9637b7e3158


    Please post a screenshot of your partitions using a 3rd party partition manager e.g. Minitool Partition Wizard.

    Sometimes people have better luck using this:
    https://support.microsoft.com/en-us/...a-fba2ac36fb3f
      My Computers

  8. Megahertz's Avatar
    Posts : 3,306
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #8
      My Computers

  9. dalchina's Avatar
    Posts : 33,712
    Win 10 Pro (1903) (2nd PC is 21H2)
       #9

    I looked at that... not much really useful... which part do you think is of any value?
      My Computers

  10. Megahertz's Avatar
    Posts : 3,306
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #10

    Error: SetupDiag reports abrupt down-level failure.
    Last Operation: Finalize
    Error: 0x800704C7 - 0x40004

    Windows Update Error 0x800704c7
    - Missing or corrupted system files. (OP mentioned he did a SFC and Dism repair, so I don't think it's the case).
    - Background processes. Another thing that can cause this error to pop up would be background processes. If your background applications like antivirus etc are interfering with your system, the error could be caused because of it.

    My suggestion is to uninstall antivirus and do a clean boot . Then try to update
      My Computers


 
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