Windows 10 Stuck at Build 1909

He has Malware Bytes. I suggest he uninstall it.

dalchina said:

You need to deal with the driver issue BEFORE reattempting the upgrade.

Thank you for pointing out the issue with the driver. I will take a look at it before going further.

dalchina said:

Please post a screenshot of your partitions using a 3rd party partition manager e.g. Minitool Partition Wizard.

I've attached the screenshot. You will notice Disks 2, 3, and 4, which are peripheral USB drives that are removed when I attempt the system update. Therefore, disregard them.

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Megahertz said:

He has Malware Bytes. I suggest he uninstall it.

Agreed. I just uninstalled M-B. I do not have any other 3rd party virus/malware apps.

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dalchina said:

Ok, let's suggest performing a clean boot before any next try.

I have tried clean boot, with no luck. But after I deal with the printer driver, I can try it again.

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Quick update 27Oct21:
I removed Malware Bytes. I then re-ran the update attempt last night. I did a clean sweep of the update stuff first, using the BAT file here:
https://answers.microsoft.com/en-us/...2-829125b1e8a3

I put it in clean boot mode and restarted the machine. I isolated the machine by disconnecting all peripherals and web connections. I mounted the ISO and chose Setup.EXE using Run As Admin. For updates, I selected (dot) not right now. The process failed again with the same First Boot Phase error. The machine reverted to its previous build and I logged in. I then ran SetupDiag.exe. Its zip file was too big to attach here. However, I put it at the secure file sharing link below (link expires in 2 weeks). Most of it is cryptic to me, so I'm not sure how to pinpoint the problem. Any feedback would be appreciated.

My Updated Logs Here

dalchina said:

Have you yet uninstalled the program whose driver was identified in the first log you ever posted?

I'm struggling to figure that out. It seems to be affiliated with an Adobe print converter. But I don't know which program would need removed to correct it. I think some apps come loaded with Adobe converters by default. So I am having a hard time determining which app it would be. Is there a better way to tell?

dalchina said:

What was the error number and message you saw when the upgrade failed?

As shown in my attached TXT file, it is 0xC1900101-0x30017. It is the same error I continue to get.

dalchina said:

I note your C: is designated 'Bitlocker' - this is unfamiliar to me.

This is a disk encryption tool commonly used by corporations. The ISO tells me before starting the update that it will disable BitLocker during the process. So I don't think it is the issue. Moreover, I have attempted the update with BitLocker completely disabled. It still will fail though.

dalchina said:

There is one small log file which is the output of setupdiag.exe.

See my attached TXT file. I assume this is what you are looking for.

dalchina said:

Unfortunately you didn't zip the log files before you uploaded them, making the download large.

I uploaded a zip file that is about 8Mb. See the attached image. You should be able to download the zip file, which should not take long.

Okay, so I guess this might be the end of the road then. I have dozens of apps on my machine. Many of them come with Adobe PDF conversion capabilities. If I'm going to spend time deleting them one-by-one to see which is the culprit, I might as well just wipe out the whole OS and start from scratch. I had hoped to avoid that, but it doesn't seem like there is any other option. Unfortunately, knowing my track record, this exact issue WILL return later with the new OS. And at that time, I'll again be clueless as to what the root cause was.

Thanks for the insight you shared.

@mridzon

I won't take the subject in my hand here, but I'll give you something on the way:

Publisher: http://diskcryptor.net/, App: DiskCryptor 1.1, Version: 1.1

is outdated and only had support up to Windows 8.1.

You should definitely decrypt all data carriers that are encrypted with it and then ban the program from the system.

Including the filter driver, which is also located and working on the system.

2021-10-26 19:30:38, Info MIG Detected Filter Service: 'dcrypt' registered in "HKLM\SYSTEM\CurrentControlSet\Control\Class\{71a27cdd-812a-11d0-bec7-08002be2092f} [LowerFilters]".
2021-10-26 19:30:38, Info MIG Detected Filter Service: 'dcrypt' registered in "HKLM\SYSTEM\CurrentControlSet\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318} [UpperFilters]".

Also uninstall for the upgrade temporarily your evoMouse, Dell Data Vault and the Nvidia Graphics drivers and use the Intel Graphics for the Upgrade.

The error code 30017 means that something crashes the first boot into the new system.

And since someone turns Windows off the light too quickly, Windows cannot see at that moment who turned the light off.

What is also usually advisable when performing an upgrade:

Perform the upgrade offline and do a clean boot beforehand.

https://support.microsoft.com/en-us/...a-a97a1807f3dd

And pull out all devices that are not needed for the upgrade.

For example: printers, scanners, hardware dongles, programming interfaces, USB hubs, USB wifi/ network adapters, USB dongles, etc.


Good luck!

Tekkie Boy said:

Publisher: http://diskcryptor.net/, App: DiskCryptor 1.1, Version: 1.1

is outdated and only had support up to Windows 8.1.

You should definitely decrypt all data carriers that are encrypted with it and then ban the program from the system.

Including the filter driver, which is also located and working on the system.

2021-10-26 19:30:38, Info MIG Detected Filter Service: 'dcrypt' registered in "HKLM\SYSTEM\CurrentControlSet\Control\Class\{71a27cdd-812a-11d0-bec7-08002be2092f} [LowerFilters]".
2021-10-26 19:30:38, Info MIG Detected Filter Service: 'dcrypt' registered in "HKLM\SYSTEM\CurrentControlSet\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318} [UpperFilters]".

DiskCryptor is rarely used and only for an external USB that I use a few times per year. So the software is dormant.
Could it still possibly cause this? Can you explain how to remove the filter driver? I have never tried to remove filter drivers before.

Tekkie Boy said:

What is also usually advisable when performing an upgrade:

Perform the upgrade offline and do a clean boot beforehand.

https://support.microsoft.com/en-us/...a-a97a1807f3dd

And pull out all devices that are not needed for the upgrade.

For example: printers, scanners, hardware dongles, programming interfaces, USB hubs, USB wifi/ network adapters, USB dongles, etc.

Yes, I've been doing my attempts with a clean boot, and the machine is completely isolated from peripherals and the web.