Trying to do a clean install - totally stumped

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  1. Posts : 16
    Windows 10
    Thread Starter
       #31

    zbook said:
    So the only problem is failure to upgrade Windows?
    Yes, it's been unable to do any updates at all for at least a few months.
      My Computer


  2. Posts : 41,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    I'm not familiar with Windows N.

    Run the V2 log collector and upload the results into this thread:
    BSOD - Posting Instructions

    Run:
    Tuneup_plus_log.bat Click here to go to the BSOD batch repository to download and run this batch file.



    Run setupdiag:
    https://docs.microsoft.com/en-us/win...20Windows%2010.



    Can you run and post the above results now?
    Last edited by zbook; 11 Sep 2021 at 20:12.
      My Computer


  3. Posts : 16
    Windows 10
    Thread Starter
       #33

    diagnostics


    Here are the files. The BSOD stuff wasn't on the desktop at first, so I had to do the SAPS command in powershell.

    V2 log collector:
    DOOMSDAYDEVICE-(2021-09-12_00-58-24).zip

    Tuneup files:
    T.txt
    Tuneup.log

    SetupDiag files:
    SetupDiagResults.log
    setuperr.log

    Hopefully that helps. Thanks for the direction on this.
      My Computer


  4. Posts : 41,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    Chkdsk:
    Code:
    Windows has found problems that must be fixed offline.

    Code:
    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)

    Code:
    Error = 0xC1900101-0x20017

    Please perform the following steps:

    1) Run:
    Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.


    2) Open administrative command prompt and type or copy and paste:

    chkdsk /b /v

    Microsoft Windows [Version 10.0.19042.1165]
    (c) Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk /b /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y

    This may take substantial time so run overnight.

    3) The BIOS: BIOS Version/Date American Megatrends Inc. F21, 2/8/2018
    Upgrade the BIOS: F21 to the most up to date non-beta BIOS
    GA-AB350M-Gaming 3 (rev. 1.x) Gallery | Motherboard - GIGABYTE Global

    4) Run HD Tune (free or trial version)

    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    5) Sea Tools for Windows long generic test

    SeaTools (Windows) |
    Seagate

    Post an image into this thread.

    6) These steps can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools long generic test
    c) chkdsk /b /v

    7) Download and install on the desktop Windows 10 iso 21H1:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File

    8) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10


    9) Open administrative command prompt and type or copy and paste:
    reagentc /info
    reagentc /enable
    reagentc /info

    Post an image of the results into this thread


    10) Make a new restore point:
    Create System Restore Point in Windows 10


    11) Make a free backup image and save the image to another disk drive or the cloud:
    Backup and Restore with Macrium Reflect
    Macrium Software | Reflect Free Edition
      My Computer


  5. Posts : 1,052
    windows 10
       #35

    @OccamsBlazer

    I have already seen in this forum a person who could not boot on any usb flash drive, someone told him to change the battery on the motherboard (it doesn't cost much) it worked.

    Also redownload the windows iso, the one you have may be broken.
    Last edited by itsme1; 17 Sep 2021 at 15:19.
      My Computer


  6. Posts : 16
    Windows 10
    Thread Starter
       #36

    zbook said:
    Chkdsk:
    Code:
    Windows has found problems that must be fixed offline.
    Code:
    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    Code:
    Error = 0xC1900101-0x20017
    Please perform the following steps:

    ...detailed steps...
    I'm working on the first step but when I upload the upgrade failure info zip file it errors out and says the file's too large. Is 20MB too big?

    Trying to do a clean install - totally stumped-upgrade-failure-logs.png
      My Computer


  7. Posts : 41,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #37

    For any problems uploading or posting into the thread please use share links: one drive, drop box, or google drive
      My Computer


  8. Posts : 16
    Windows 10
    Thread Starter
       #38

    zbook said:
    Chkdsk:
    Code:
    Windows has found problems that must be fixed offline.

    Code:
    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)

    Code:
    Error = 0xC1900101-0x20017

    Please perform the following steps:

    ...detailed steps...
    My progress:
    1) link to dropbox folder with upgrade failure info. Got one warning from Dropbox that I couldn't upload an empty file, but it looks like everything else made it.

    2) did the chkdsk and it only took about 30 minutes, which was nice.

    3) upgraded BIOS F21 to F31, then installed the ecfw update, then installed F40, then installed F50d, the final one.

    4) did HD Tune

    5) did the Seatools scan

    6) it's a speedy rig, so was able to do it all during the day

    7) downloaded the 21H1 ISO

    8) turned off fast startup

    9) waited until the 21H1 ISO was done downloading and then created the restore point

    10) downloaded and installed Macrium Reflect. There was some discrepancy between the guide that was linked here and the actual setup, but I believe it all still worked out as intended.

    I think I also said earlier that it's a HDD and want to clarify that it's a SSD.

    images:
    Attached Thumbnails Attached Thumbnails Trying to do a clean install - totally stumped-seatools-long-generic.png   Trying to do a clean install - totally stumped-reagentc.png   Trying to do a clean install - totally stumped-hdtune-health.png   Trying to do a clean install - totally stumped-hdtune-full-error-scan.png   Trying to do a clean install - totally stumped-hdtune-benchmark.png  

      My Computer


  9. Posts : 41,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #39

    1) Open disk management > by default some columns are compressed
    > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff
    > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    https://www.tenforums.com/tutorials/...creenshot.html

    2) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download
    MiniTool Portable Partition Magic Brings Easier Disk Management


    3) Run:

    DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.


    4) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    5) Post a new V2

    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
    https://www.bitdefender.com/consumer...t/answer/2625/

    7) List and uninstall all non-Microsoft firewall software

    8) List all Microsoft and non-Microsoft drive encryption software.
    Uninstall all non-Microsoft disk encryption software

    9) Connect multiple flash drives to the computer and see if you can boot to any of the flash drives
      My Computer


  10. Posts : 7,606
    Windows 10 Home 20H2
       #40

    OccamsBlazer said:
    Tuneup files:
    T.txt
    Tuneup.log
    Having read the attached Tuneup files, I know that "Tuneup_plus_log.bat" stopped running (i.e. crashed) due to the following output:

    Please run "chkdsk /f" to fix the issues.

    The problem has been fixed via PowerShell in the updated version below:

    👉 Tuneup_plus_log.bat ✔️ 【Last updated on September 13, 2021】

    @zbook, the following output will cause the old version to crash.

    Please run "chkdsk /spotfix" to fix the issues.
    Please run "chkdsk /f" to fix the issues.

    Do you know other possible output that looks like the above?
      My Computer


 

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