Locking up on update installation


  1. Posts : 23
    Windows 10
       #1

    Locking up on update installation


    Hey,

    I have a Samsung laptop running windows 8.1 which I am trying to update to Windows 10. The update downloads fine, installs as it should and then reboots my machine as if it wants to start into Windows 10 for the first time.

    The problem I face is that the machine seems to lock up on the blue windows 10 logo, the hard drive stops spinning on the laptop and nothing happens.

    The only thing that you can do is crash the machine by switching off the power, the laptop then boots back into Windows 8.1 as if it was never upgraded

    Whats going on and more importantly how can it be solved?

    Anyone offer any advise?

    Thanks

    Scott
      My Computer


  2. Posts : 21
    Windows 10 Pro (64Bit)
       #2

    Hello,
    I would try to do a System Restore to before you had tried installing Windows 10 for the first time then.
    Go here and download and install Windows 10.
    Windows 10
      My Computer


  3. Posts : 23
    Windows 10
    Thread Starter
       #3

    This is so random - seem to effect Samsung users from 2011 , apparently it's all down to a problem with the wireless adapter and the various forums suggest you remove the card whist booting.

    I have created a new dvd from the windows ISO and tried to boot / install that way however it locks up on the same blue window .

    Crazy stuff and a definite problem that Samsung must be aware of.

    Scott
      My Computer


  4. Posts : 21
    Windows 10 Pro (64Bit)
       #4

    Hello,
    I think your problem is the DVD some internal disc drives cant read DVD from windows even made by you;
    I had a old dv7 from HP that had the same problem which was at the time Windows 8

    I would make the Windows ISO on to a USB Flash Drive from the link I sent you; that should work
    you just need one of at least 5GB

    If that still does not work then come on back and will try some more things
      My Computer


  5. Posts : 23
    Windows 10
    Thread Starter
       #5

    Cheers fella.

    I tried that first however no matter what I did the laptop just would not boot up from the usb.

    The same usb worked fine of my work laptop.

    Bloody thing !
    Last edited by scottvsaunders; 22 Aug 2015 at 17:39. Reason: Spelling
      My Computer


  6. Posts : 23
    Windows 10
    Thread Starter
       #6

    Bad spelling .. Sorry
      My Computer


  7. Posts : 21
    Windows 10 Pro (64Bit)
       #7

    Hello,
    Ok have you tried booting it from boot device options?
    I don't know if Samsung PCs have this because I have HP but you might have legacy boot
    and if you do enable that in your BIOS then try to boot to the flash drive threw Boot Device Options
      My Computer


 

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