Cannot update to Windows 10 due to old video card

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  1. Posts : 5
    Windows 10
       #1

    Cannot update to Windows 10 due to old video card


    HiI was told by the Windows 10 update tool that my video card was not supported and therefore couldn't update to Windows 10. I did a little research and found a relatively cheap card from Maplin that was compatible with 10. I've installed it all OK but the update tool still refers to my old card - the date of the update tool is from yesterday - can I get the update tool to run again or will it do it automatically?
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  2. hawkman's Avatar
    Posts : 650
    10 preview 64bit
       #2

    Mike,
    You have to re-run it, but make sure you have rebooted(not just restarted).

    Roy
      My Computer


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    hawkman said:
    Mike,
    You have to re-run it, but make sure you have rebooted(not just restarted).

    Roy

    Does it re-run itself?
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  4. WhyMe's Avatar
    Posts : 703
    Windows 10 Pro x64
       #4

    Taffymike said:
    Does it re-run itself?
    You should be able manually rerun the tool by typing the following in command prompt (admin)

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    Could take a while to run and complete (maybe up to 20/30 mins max)

    Edit: croeso i'r fforwm (According to google, that is Welsh for 'welcome to the forum'
      My Computer


  5. Posts : 609
    W10
       #5

    Is the report of the upgrade tool really relevant? I mean, f the old card is no longer presnt in your system, then it won't cause any trouble. If the upgrade tool is not actually blocking you from doing the upgrade, you may just hit the "Upgrade" button (or what it was called) and let the upgrade run.
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  6. Posts : 5
    Windows 10
    Thread Starter
       #6

    It's the PC's onboard graphics that were unable to be upgraded. I bought and installed a separate graphics card which i'm now using.
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  7. simrick's Avatar
    Posts : 16,137
    W10Prox64
       #7

    You might try going to the MS website and using the media creation tool, to make an ISO for your upgrade. If you are upgrading from W8, you can then right-click and mount the ISO in your W8 system, and run the setup.exe file. If you are upgrading from W7, it may be easier to create a USB using RUFUS, and upgrade that way.
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  8. WhyMe's Avatar
    Posts : 703
    Windows 10 Pro x64
       #8

    Taffymike said:
    It's the PC's onboard graphics that were unable to be upgraded. I bought and installed a separate graphics card which i'm now using.
    Did you try the command prompt thingy yet? What happened??
      My Computer


  9. Posts : 609
    W10
       #9

    Taffymike said:
    It's the PC's onboard graphics that were unable to be upgraded. I bought and installed a separate graphics card which i'm now using.
    You might then want to go to the Device Manager and make sure that the old graphics card actually is disabled. This should prevent Windows from trying to use it.
      My Computer


  10. Posts : 5
    Windows 10
    Thread Starter
       #10

    Command prompt suggestion - took less than a second to run - nothing changed!

    Have gone to media creation tool on website - will let you know what happens!

    Thanks for your help!
      My Computer


 
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