SAFE_OS failure C1900101-20017 - in place upgrade. Maybe SCSI driver?

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  1. Posts : 9
    Windows 10 Pro
       #1

    SAFE_OS failure C1900101-20017 - in place upgrade. Maybe SCSI driver?


    Trying to perform an in-place upgrade Win7-Win10 on a Del Prec. T5600. The process seems to be OK, but when it restarts it presents the troubleshoot screen, and then rolls back to Win7. if I open a command line, diskpart shows no disks but the media creation tool USB drive, so I suspect that I need to supply a driver for the scsi host controller.

    Herein lies the rub. I don't know of any way to get the in-place upgrade setup to ask for disk drivers. There does not seem to be a way to get to that particular screen. I can get there from a new installation, but for a bucket of perhaps not technical reasons, I would really prefer to do an in place upgrade here.

    Below is the marinara. I hope I have enough info here to get pointed in the right direction.

    Dell Precision T5600 A19 BIOS
    Intel C600 host controller
    2 WD drives - Legacy boot- AHCI mode - no RAID

    Thanks
      My Computer


  2. Posts : 2,768
    Windows 11 Pro, 21H2
       #2

    See if what these people did to resolve this issue helps you:

    C600 Chipset SAS Raid not compatible with Windows 10 update - Intel Community
      My Computers


  3. Posts : 2
    WIN 10 2004
       #3

    If your OS is reverting back to Win 7 then you must check for some errors recorded into the Panther log:
    https://support.microsoft.com/en-us/...8-e9c6714349b9
      My Computer


  4. Posts : 9
    Windows 10 Pro
    Thread Starter
       #4

    hsehestedt said:
    See if what these people did to resolve this issue helps you:

    C600 Chipset SAS Raid not compatible with Windows 10 update - Intel Community
    Ah! Seems like I should have thought of that. I was able to get the upgrade process started at least. It stalled om "Installing Updates" , and I've hard rebooted and trying to see if it will recover.
      My Computer


  5. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Please post DM results:
    BSOD - Posting Instructions


    Run through this checklist > post images



    This is an upgrade checklist: (modified for upgrading 7 to 10)

    Code:
    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:
    
    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors
    
    
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor
    
    Any of these that have been done in the past week are not necessary to repeat:
    
    
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v C:
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and 
    post into the thread:
    https://www.sevenforums.com/tutorials/433-disk-check.html
    https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
    
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    
    When this has completed > right click on the top bar or title bar of the administrative command prompt 
    box > left click on edit then select all > right click on the top bar again > left click on edit 
    then copy > paste into the thread
    
    5) update windows (have all recommended updates installed) and reboot after updates
    
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been 
    incompletely uninstalled)
    https://www.bitdefender.com/consumer/support/answer/2625/
    (And this includes uninstalling Microsoft Security Essentials (MSE) immediately before the 
    upgrade attempt)
    
    7) List and uninstall all non-Microsoft firewall software
    
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software
    
    9) Run disk cleanup to clean temporary and system files
    https://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html
    
    10) Create and verify that the drive has > 32 GB free space 
    https://www.sevenforums.com/tutorials/129976-hard-disk-space-free-up-recover.html
    https://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html
    
    
    11) Consider placing the computer in clean startup:
    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
    
    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt 
    is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive
     from the computer)
    
    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq
    
    14) Consider making a free backup image:
    https://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html
    https://www.sevenforums.com/tutorials/218920-macrium-reflect-create-bootable-rescue-usb-drive.html
    
    15) Test the drive:
    https://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html
    https://www.seagate.com/support/downloads/seatools/seatools-win-master/
    Crystal Disk standard edition:
    https://crystalmark.info/en/software/crystaldiskinfo/



    If the next upgrade fails then post share links (one drive, drop box, or google drive) for: (voidtools)


    setupdiag: https://docs.microsoft.com/en-us/win...rade/setupdiag

    Code:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    Code:
    findstr /c:"CONX" C:\$Windows.~BT\Sources\Panther\setupact.log  >"%userprofile%\Desktop\Setupactdetails.txt"
    Code:
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"



    C:\Windows\Logs\CBS\CBS.log
    C:\Windows\Logs\CBS\CbsPersist
    C:\$Windows.~BT\Sources\Rollback
    C:\$Windows.~BT\Sources\Panther

    %systemroot%\memory.dmp
    %systemroot%\LiveKernelReports
    %WinDir%\Panther\NewOS\Rollback

    setupapi.dev.log
    Last edited by zbook; 14 Apr 2021 at 09:29.
      My Computer


  6. Posts : 9
    Windows 10 Pro
    Thread Starter
       #6

    Went through the upgrade checklist. Still seems to "stalling" at 21% SAFE_OS; MIGRATE_DATA

    Here's a One drive link to a zip file with the files requested (at least most it)

    Sign in to your account


    Thanks!
      My Computer


  7. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    When available please post DM results.


    Run: (these scripts were not yet tested on Windows 7)

    DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.

    Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.
    Last edited by zbook; 15 Apr 2021 at 17:09.
      My Computer


  8. Posts : 815
    Win 10
       #8

    Hello @jimhelfer

    According to your log files, the migration ended abruptly.
    I suspect that you restarted the computer at this point because you probably think the migration is hanging?

    Setup Diag does not report any errors either, because it cannot detect any errors that led to the abortion of the data migration.

    How much space does the folder "Crypto" in the path: C:\ProgramData\Microsoft\ take up?


    Friendly greetings
    Sorry for any mistakes. English is not my native language.
      My Computer


  9. Posts : 9
    Windows 10 Pro
    Thread Starter
       #9

    "Crypto" size is 109Kb
      My Computer


  10. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    When available please update the progress with post #7.


    Run DM:
    BSOD - Posting Instructions
    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


 

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