Cannot see HDD when trying to do clean install of W10  


  1. bartjunited
    Posts : 419
    w10 1803
       New #1

    Cannot see HDD when trying to do clean install of W10


    doing a clean install for my mate
    he's just bought a HP Pavillion and wants a clean install
    I have the recovery media on USB
    laptop boots no problem from it
    however when getting to install page I see NO HDD
    see pic attached
    why is this?
    thoughts and advice please

    TIA Bart
    Attached Thumbnails Attached Thumbnails Cannot see HDD when trying to do clean install of W10-img_20210410_152800.jpg  
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  2. Samuria
    Posts : 7,592
    windows 10
       New #2

    What exactley are you boot from? Try the latest from https://www.microsoft.com/en-gb/soft...load/windows10

    Check in the bios is the drive there? Hp has some funny drive setting from Intel that protects to drive check they are off
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  4. bartjunited
    Posts : 419
    w10 1803
    Thread Starter
       New #3

    Samuria said:
    What exactley are you boot from? Try the latest from https://www.microsoft.com/en-gb/soft...load/windows10

    Check in the bios is the drive there? Hp has some funny drive setting from Intel that protects to drive check they are off
    I'm booting off a sandisk USB

    drive is there under physical disk info in the bios
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  5. Paul Black
    Posts : 17,585
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #4

    Hello @bartjunited,

    [1] Did it BOOT OK previously WITHOUT the USB inserted?
    [2] Check that the HDD is pushed securely into the pins.
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  7. bartjunited
    Posts : 419
    w10 1803
    Thread Starter
       New #5

    Paul Black said:
    Hello @bartjunited,

    [1] Did it BOOT OK previously WITHOUT the USB inserted?
    [2] Check that the HDD is pushed securely into the pins.
    its a brand new machine
    boots no problem
    I set it up normally and took an image of it with all the bloatware
    and now trying to do a clean install with just w10
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  8. Paul Black
    Posts : 17,585
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #6

    Hello @bartjunited,

    The ISO could be corrupted!

    Try downloading another ISO as per Samuria's post or from one of the following . . .

    ISO Resources - Including MS Servers:

    > Download Windows 10 Disc Image [ ISO File ]
    > Media Creation Tool & ISO Downloader - Rufus
    > TechBench by WZT - Includes OLDER Windows 10 ISO's - RECOMMENDED
    > UUP Dump - Download UUP Files from Windows Update Servers with Ease.
    > Windows 10 ISO & Office ISO Download Tool – Heidoc
    > Windows ISO - Windows 10 Download Database

    I hope this helps.
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  9. Tekkie Boy
    Posts : 850
    Win 10
       New #7

    @bartjunited

    Maybe that problem?

    HP PCs - No Drives Can Be Found During Windows 10 Installation (Intel 11th Generation processors) | HP® Customer Support

    Friendly greetings

    Sorry for any mistakes. English is not my native language.
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  10. NavyLCDR
    Posts : 18,276
    Windows 11 Pro
       New #8

    I'm pretty sure @Tekkie Boy posted the correct solution.
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  11. bartjunited
    Posts : 419
    w10 1803
    Thread Starter
       New #9

    Tekkie Boy said:
    @bartjunited

    Maybe that problem?

    HP PCs - No Drives Can Be Found During Windows 10 Installation (Intel 11th Generation processors) | HP® Customer Support

    Friendly greetings

    Sorry for any mistakes. English is not my native language.
    thank you sooooooooooooooooooooo much this was the solution
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  12. Tekkie Boy
    Posts : 850
    Win 10
       New #10

    @bartjunited

    Thanks for the feedback.


    Stay safe and take care!
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