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Can't keep settings and apps when upgrading from Windows 8.1 Pro to 10
I think the question says it all. I'm trying to upgrade a friend's PC running Windows 8.1 Pro to Windows 10, using the Media Creation Tool. I've tried both the 'Upgrade this PC now' and 'Create installation media' options. I've also tried with a downloaded ISO from an earlier version (1909) of Windows 10. In every case it goes all right until I get to the 'Choose what to keep' window, where the 'Keep personal files and apps' option is greyed out and a message at the bottom of the window states 'Your files, apps and settings can't be kept because you're installing an edition of Windows that's different from the one you're currently using.' That last message really doesn't make sense in the context where I have chosen 'Upgrade this PC now'.
Following various suggestions I found, I've disabled and removed an anti-virus. I installed all available upgrades. Makes no difference.
For what it's worth, when I try 'Get more features with a new edition of Windows' from the System page in the Control Panel I get a window that says 'You can't add features to this edition of Windows'.
Losing apps and settings really isn't an option. Does this mean my friend is stuck with Windows 8.1 or can anyone suggest a way around this?