Can't keep settings and apps when upgrading from Windows 8.1 Pro to 10

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  1. Posts : 6
    Debian GNU/Linux
       #1

    Can't keep settings and apps when upgrading from Windows 8.1 Pro to 10


    I think the question says it all. I'm trying to upgrade a friend's PC running Windows 8.1 Pro to Windows 10, using the Media Creation Tool. I've tried both the 'Upgrade this PC now' and 'Create installation media' options. I've also tried with a downloaded ISO from an earlier version (1909) of Windows 10. In every case it goes all right until I get to the 'Choose what to keep' window, where the 'Keep personal files and apps' option is greyed out and a message at the bottom of the window states 'Your files, apps and settings can't be kept because you're installing an edition of Windows that's different from the one you're currently using.' That last message really doesn't make sense in the context where I have chosen 'Upgrade this PC now'.

    Following various suggestions I found, I've disabled and removed an anti-virus. I installed all available upgrades. Makes no difference.

    For what it's worth, when I try 'Get more features with a new edition of Windows' from the System page in the Control Panel I get a window that says 'You can't add features to this edition of Windows'.

    Losing apps and settings really isn't an option. Does this mean my friend is stuck with Windows 8.1 or can anyone suggest a way around this?
      My Computer

  2. dalchina's Avatar
    Posts : 30,060
    Win 10 Pro (1903)
       #2

    Hi, could be..a mismatch in the base language. Is a language pack installed?

    See e.g.
    Your files, settings, apps can't be kept problem...

    I'm trying to upgrade a friend's PC running Windows 8.1 Pro to Windows 10, using the Media Creation Tool.
    On which PC was the media creation tool run?
      My Computers


  3. Posts : 6
    Debian GNU/Linux
    Thread Starter
       #3

    dalchina said:
    Hi, could be..a mismatch in the base language. Is a language pack installed?
    The machine in question uses the default (English US) language. I generally install the English Australia language pack as that is where I live. But the problem happened even when I ran the media creation tool on the same PC I was upgrading.

    On which PC was the media creation tool run?
    The older ISOs were downloaded on different, though comparable (ie same architecture, same generation CPU) PCs. But I did also try both 'Upgrade this PC now' and 'Create installation media' options on the machine I was trying to upgrade.
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  4. dalchina's Avatar
    Posts : 30,060
    Win 10 Pro (1903)
       #4

    Thank you for your reply.

    You can check all details thus - from the Tutorial section:
    See Full Details about a Windows 10 ISO file or USB

    Keep personal files and apps' option is greyed out
    This can also occur when there is a configuration problem e.g. the default installation path has been changed.

    You may get something more by running setupdiag.exe (free from MS- Google) which attempts to analyse the upgrade logs.
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  5. Berton's Avatar
    Posts : 10,558
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #5

    As to Editions, I saw the problem once back a ways in trying to use an Upgrade directly to Win10 Pro from Win8.1 Home. Also hit an issue trying to go to Win10 Pro with a Win8.1 Ultimate Product Key, wanted to go to Enterprise but couldn't find an appropriate Server to validate, in this case using a Pro key worked.
      My Computers


  6. Posts : 38,425
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Please run: DM
    Windows 8 Upgrade Assistant - Download and Run | Windows 8 Help Forums
    BSOD - Posting Instructions

    Were both the same bit?
    32x > 32x
    64x > 64x
    System Type - 32-bit (x86) or 64-bit (x64) Windows 8 | Windows 8 Help Forums


    1) Open administrative command prompt (ACP) and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com







    Run through these tutorials to see if there is anything useful or applicable:
    Windows 10 - Test & Try with No Risk, No Install | Windows 8 Help Forums
    Reset Windows 8 | Windows 8 Help Forums
    Refresh Windows 8 | Windows 8 Help Forums
    Refresh or Reset Windows 8 without Installation Disk | Windows 8 Help Forums
    Windows 8 Upgrade Assistant - Download and Run | Windows 8 Help Forums
    Upgrade to Windows 10
    Windows 10 - Test & Try with No Risk, No Install - Windows 7 Help Forums
    Upgrade to Windows 10 from Windows 7 for Free
    Clean Install Windows 10 Directly without having to Upgrade First
    Last edited by zbook; 3 Weeks Ago at 16:06.
      My Computer

  7. NavyLCDR's Avatar
    Posts : 15,515
    Windows 10 Pro
       #7

    Please post the result of:

    slmgr /dlv
      My Computer


  8. Posts : 6
    Debian GNU/Linux
    Thread Starter
       #8

    Thank you for all the suggestions. I think I've tried them all but unfortunately am no closer to a solution. I gotta be honest, I'm pretty much done wasting time on this. But I'll still be very grateful if someone can figure it out.

    This can also occur when there is a configuration problem e.g. the default installation path has been changed.
    I'm not sure how I would know if this has happened. Can you help?

    You may get something more by running setupdiag.exe (free from MS- Google) which attempts to analyse the upgrade logs.
    Nothing in there, which isn't surprising since not wanting to lose settings or apps, I didn't actually attempt an upgrade.

    1) Open administrative command prompt (ACP) and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    I won't post the whole output here except to say that there was an error which was repaired and now everything runs showing no errors. I was quite hopeful when I saw that, but it still made no difference to my experience upgrading to W10.

    slmgr /dlv
    See the attached screenshot image. Not knowing what information is revealed in those codes I've blurred some of them. But please let me know if there is enough there to tell me something...
    Attached Thumbnails Attached Thumbnails Can't keep settings and apps when upgrading from Windows 8.1 Pro to 10-screenshot-2021-03-29-12.25.14-blurred.png  
      My Computer

  9. NavyLCDR's Avatar
    Posts : 15,515
    Windows 10 Pro
       #9

    Your "friends" Windows 8 Pro is likely activated with an illegitimate program used to activate pirated copies of Windows. Since it is volume licensed, if it is legitimate, then the Windows 8 will need to be upgraded by the corporation's IT department that it is being licensed from, which I highly doubt is the case.

    But that is why there is no option to save settings, programs and files.

    I immediately suspected a volume license activation scheme, and thus the request for the license information with the simple command slmgr /dlv.
      My Computer


  10. Posts : 6
    Debian GNU/Linux
    Thread Starter
       #10

    OK thanks for the quick reply.

    NavyLCDR said:
    Your "friends" Windows 8 Pro is likely activated with an illegitimate program used to activate pirated copies of Windows. Since it is volume licensed, if it is legitimate, then the Windows 8 will need to be upgraded by the corporation's IT department that it is being licensed from, which I highly doubt is the case.
    I suppose that is possible but I do kind of doubt it. I will try to find out though.

    Out of interest, can you explain or provide a reference of what "volume licensed" means?
      My Computer


 
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