Upgrade problem w/ Windows 10, want to save all data

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  1. dalchina's Avatar
    Posts : 30,094
    Win 10 Pro (1903)
       #11

    Whwn I get to the point of choosing to save my data or a clean install, it rules out saving my data.
    Hi, there are some useful suggestions here (ignore the promotional stuff at the start):
    FIX: You can't keep Windows settings personal files and apps

    You should certainly uninstall any 3rd party security software before upgrading.
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  2. Posts : 13
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #12

    Other Checks before I upgrade


    I tried to use Windows 7 backup and was unsuccessful. So, I downloaded Aomei Backupper and successfully backed up the laptop. I then downloaded Microsoft's MediaCreationTool.exe to start an upgrade. The tool said it ran into a problem and could not proceed. I did a number of system checks and scanned for viruses and trojans. Everything looks good.

    Should I just proceed with the upgrade instructions that have been suggested?
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  3. dalchina's Avatar
    Posts : 30,094
    Win 10 Pro (1903)
       #13

    I then downloaded Microsoft's MediaCreationTool.exe to start an upgrade. The tool said it ran into a problem and could not proceed.
    It's unclear from that at what point in the process the failure occurred.

    Approach this by
    a. creating a Win 10bootable disk using the MS media creation tool.
    b. uninstall any 3rd party security software.
    c. Perform basic checks:
    run
    chkdsk c: /scan
    from an admin command prompt
    if ok run
    SFC /SCANNOW
    similarly

    How much free space do you have on C: ? You need at least 25Gb, 30Gb safer.
    Have you ever changed the default installation path for programs in the registry?

    Post a screenshot of your partitions using a 3rd party partition manager- not disk management.

    Ensure your disk image (Aomei Backupper) included all your O/S partitions. Not just C:

    Now boot normally, and log in.
    Insert the bootable disk
    Open that in file explorer
    Run setup.exe

    Note/screenshot and post as text any error message that occurs exactly.
    Search tenforums and elsewhere for that message.

    Run Setupdiag.exe (free from MS) and post the result.

    Please note diagnosing failure to upgrade can be arduous, tedious, repetitive and ultimately unproductive. See example threads here.

    Creating the bootable disk
    a. lets you retry without downloading 4Gb or so again
    b. gives you a basic repair tool
    Last edited by dalchina; 2 Weeks Ago at 00:27.
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  4. Posts : 13
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #14

    I ran the scans, no problems.
    Upgrade problem w/ Windows 10, want to save all data-20210331_113057.jpg
    Upgrade problem w/ Windows 10, want to save all data-20210331_114554.jpg
    The partition information is shown in the first image.
    The E: drive is the backup drive. It currently holds the attempted backups from Windows 7 Backup and Aomei Backupper.
    The Disk Backup file is 339 GB (ISO File from AOmei?)
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  5. dalchina's Avatar
    Posts : 30,094
    Win 10 Pro (1903)
       #15

    Thank you.

    Please attempt the upgrade as per my #13 and capture the requested information:

    Note/screenshot and post as text any error message that occurs exactly.
    Search tenforums and elsewhere for that message.
    Run Setupdiag.exe (free from MS) and post the result.

    I take it the 'RAID' name has no significance?
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  6. Posts : 13
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #16

    You have asked me to right click the ISO file. None of the files have an ISO extension and I cannot find the Mount command. I need a little more instruction here.
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  7. dalchina's Avatar
    Posts : 30,094
    Win 10 Pro (1903)
       #17

    One of the options you have when using the Media Creation tool (Google) is .... to create a bootable disk.

    The Tutorial section here has a tutorial on using it if unsure.
    Create Bootable USB Flash Drive to Install Windows 10

    previously I incorrectly referred to rt clicking an iso, click Mount- this is not available in Win 7 apparently - corrected.
    Last edited by dalchina; 2 Weeks Ago at 00:32.
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  8. Posts : 13
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #18

    MediaCreationTool not happy!


    This is the first window that appears when trying to use the MediaCreationTool.
    Attached Thumbnails Attached Thumbnails Upgrade problem w/ Windows 10, want to save all data-20210401_100328.jpg  
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  9. dalchina's Avatar
    Posts : 30,094
    Win 10 Pro (1903)
       #19

    Thank you for your reply.

    I see no window in your post.

    The tuorial indicates you should see:
    Upgrade problem w/ Windows 10, want to save all data-1.png

    Download Windows 10 ISO File

    To post a screenshot you've created:
    Upgrade problem w/ Windows 10, want to save all data-screenshot-.png
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  10. Posts : 13
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #20

    I had some trouble getting the image to appear. You should see it now.
      My Computer


 
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