WppRecorder.sys problem when updating Windows 10 from 1909 to 20H2

smartcooky · 17 Mar 2021

Situation: (see my profile First System for specs). I always leave my automatic updates on so I just assumed that it would keep up. Last week and got an update icon in the notification area informing that my version of Win10 was reaching the end of support, and on checking winver, I found I was still running 1909 - it hadn't even updated to 2004. I checked in Settings>WindowsUpdate and it said I was up to date, but whereas the other computers I have all offered to update to 20H2, this one did not. After some research online, the consensus was that I could manually update straight from 1909 to 20H2 by downloading Windows10Upgrade9252.exe from the Microsoft website and running it, so I did, and that is where the problems began.
Problems: Windows10Upgrade9252.exe downloads the update OK but then it runs into pronlems
1. On restart we get the usual grey "Working on Updates" screen and the update takes about 10 minutes to get to 30%
2. Computer restarts again and the "Working on updates" screen come up and quickly get to 48%
3. Screen goes blank for a few seconds then the following blue screen comes up

: (
Your device ran into a problem and needs to restart. We're just collecting
some error info, then we'll restart for you
% (rolls up to 100%)
Stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
What failed: WppRecorder.sys

What I have done: On recommendations from my google searches so far, I have tried

1. Removing all attached devices such as printers, card readers and USB HDDs
2. Running scf /scannow
3. Running DISM /Online /Cleanup-Image /RestoreHealth
4. Running dism /online /Cleanup-Image /StartComponentCleanup
The next thing I find I'm being advised to do is to download a new copy of WppRecorder.sys and copy it over top of the existing version in C:\Windows\System32\drivers\ - I consider this to be a very risky step, and not one I am willing to take until I have exhausted all other options - it would be the last thing I try before simply carrying out a fresh install.
Does anyone here have suggestions a to what else I might try?

Samuria · 17 Mar 2021

If you look at our threads most cant update from old version but a clean install works every time 1909 is very old now

smartcooky · 17 Mar 2021

Samuria said:

If you look at our threads most cant update from old version but a clean install works every time 1909 is very old now

Thanks but that will be my very last option.

This a work computer with a massive amount of specialist, licenced software - a fresh install followed by installing all that software will be a colossal task.

zebal · 17 Mar 2021

This link looks like it has multiple successful solutions related to your problem:
https://docs.microsoft.com/en-us/ans...cordersys.html

zbook · 18 Mar 2021

The computer had a BSOD during Windows update.

Please run:

Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

V2 and DM: BSOD - Posting Instructions

How to Upload and Post Screenshots and Files at Ten Forums

For share links please use one drive, drop box, or google drive.

smartcooky · 18 Mar 2021

TUNEUP.BAT results

###########################################################
# The following commands will be run in sequence. #
# The first 5 will take quite a while to run, be patient. #
###########################################################

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

chkdsk /scan

wmic recoveros get autoreboot
wmic recoveros set autoreboot = false
wmic recoveros get autoreboot
wmic recoveros get DebugInfoType
wmic recoveros set DebugInfoType = 7
wmic recoveros get DebugInfoType

wmic pagefile list /format:list
wmic Computersystem where name="PHOTOLAB" get AutomaticManagedPagefile
wmic Computersystem where name="PHOTOLAB" set AutomaticManagedPagefile=True
wmic Computersystem where name="PHOTOLAB" get AutomaticManagedPagefile

bcdedit /enum {badmemory}

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1316

Image Version: 10.0.18363.1441

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1316

Image Version: 10.0.18363.1441

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
666112 file records processed.
File verification completed.
18322 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
36524 reparse records processed.
826398 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
36524 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
80144 data files processed.
CHKDSK is verifying Usn Journal...
34163680 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

116400228 KB total disk space.
78752736 KB in 268559 files.
235112 KB in 80145 indexes.
0 KB in bad sectors.
786164 KB in use by the system.
65536 KB occupied by the log file.
36626216 KB available on disk.

4096 bytes in each allocation unit.
29100057 total allocation units on disk.
9156554 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
TRUE

C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\PHOTOLAB\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition1"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
FALSE

C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
2

C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\PHOTOLAB\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition1"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7

C:\WINDOWS\system32>wmic pagefile list /format:list

AllocatedBaseSize=5888
CurrentUsage=854
Description=C:\pagefile.sys
InstallDate=20210318105613.699379+780
Name=C:\pagefile.sys
PeakUsage=1338
Status=
TempPageFile=FALSE

C:\WINDOWS\system32>wmic Computersystem where name="PHOTOLAB" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE

C:\WINDOWS\system32>wmic Computersystem where name="PHOTOLAB" set AutomaticManagedPagefile=True
Updating property(s) of '\\PHOTOLAB\ROOT\CIMV2:Win32_ComputerSystem.Name="PHOTOLAB"'
Property(s) update successful.

C:\WINDOWS\system32>wmic Computersystem where name="PHOTOLAB" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE

C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}

C:\WINDOWS\system32>Echo off
###################################################################################
# How to capture batch file data and post in your thread in the BSOD forum #
# #
# Batch files and instructions for use in BSOD debugging[Part Two-Four] #
# #
# Press [V] to visit the above web page for detailed instructions. #
# Press [C] to close this window. #
###################################################################################

Press any key to continue . . .

- - - Updated - - -

LOGS.BAT results

https://www.dropbox.com/s/x3znn8kteb6bbno/LOGS.zip?dl=1

- - - Updated - - -

Upgrade_failure_info.bat

I ran this file, and at the end, it said that a zip file would be here...

C:\Users\PHOTOO~1\AppData\Local\Temp\Upgrade_failure_logs_2021-03-19_at_10-33-25.zip

... but its not there

I searched *.zip on the whole system, but that file was not among them.

- - - Updated - - -

I tried running it again... same result

- - - Updated - - -

OK, I noticed that during the operation of this batch file, an error was thrown, but it flashed up and off so quickly, I couldn't see what it was, so I edited the batch file to add a Pause command before the line

(Echo @echo off^&Title Operations completed successfully.^&mode con cols=89 lines=14^&color 17

....this was the result (in red on the screen)

Exception calling "Write" with "3" argument(s): "Exception of type 'System.OutOfMemoryException' was thrown."
At
C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\Microsoft.PowerShell.Archive\Microsoft.PowerShell .Archive.psm1:820
char:29
+ ... $destStream.Write($buffer, 0, $numberOfBytesRead)
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [], MethodInvocationException
+ FullyQualifiedErrorId : OutOfMemoryException

Press any key to continue . . .

zbook · 18 Mar 2021

When available please upload V2 and DM results.

zbook · 18 Mar 2021

When available please upload V2 and DM results.

The logs displayed multiple recent BSOD.
There were no new BSOD dump files collected.

The BIOS: Version/Date American Megatrends Inc. 2003, 19/09/2016

Upgrade the BIOS: 2003 > 3806

B150M-A/M.2｜Motherboards｜ASUS Global

smartcooky · 18 Mar 2021

V2

Had more errors running this, but the operation did complete with a zip file

Exception calling "Add" with "1" argument(s): "Collection was of a fixed size."
At C:\Users\Photo One\Desktop\V2 log collector 1.11\resources\logger-module.psm1:402 char:5
+ $SizeGB.add([math]::Round($PhysDisk.Size / 1GB, 2))
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [], MethodInvocationException
+ FullyQualifiedErrorId : NotSupportedException

Exception calling "Add" with "1" argument(s): "Collection was of a fixed size."
At C:\Users\Photo One\Desktop\V2 log collector 1.11\resources\logger-module.psm1:402 char:5
+ $SizeGB.add([math]::Round($PhysDisk.Size / 1GB, 2))
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [], MethodInvocationException
+ FullyQualifiedErrorId : NotSupportedException

Exception calling "Add" with "1" argument(s): "Collection was of a fixed size."
At C:\Users\Photo One\Desktop\V2 log collector 1.11\resources\logger-module.psm1:402 char:5
+ $SizeGB.add([math]::Round($PhysDisk.Size / 1GB, 2))
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [], MethodInvocationException
+ FullyQualifiedErrorId : NotSupportedException

Exception calling "Add" with "1" argument(s): "Collection was of a fixed size."
At C:\Users\Photo One\Desktop\V2 log collector 1.11\resources\logger-module.psm1:402 char:5
+ $SizeGB.add([math]::Round($PhysDisk.Size / 1GB, 2))
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [], MethodInvocationException
+ FullyQualifiedErrorId : NotSupportedException

https://www.dropbox.com/s/nk0d3s1oisek3p4/PHOTOLAB-%282021-03-19_15-49-52%29.zip?dl=1

- - - Updated - - -

DM

https://www.dropbox.com/s/fwtcywt7dr...47_45.zip?dl=1

- - - Updated - - -

zbook said:

The BIOS: Version/Date American Megatrends Inc. 2003, 19/09/2016

Upgrade the BIOS: 2003 > 3806

B150M-A/M.2｜Motherboards｜ASUS Global

I have downloaded B150M-A-M2-ASUS-3806.CAP, but I don't know how to use this file. When I double-click it, it opens the Windows Photos" App and wants me to download codecs from the Microsoft Store.. this doesn't seem right to me.

zbook · 18 Mar 2021

1) Are the Macrium backup images up to date?

2) Make a new restore point:

Create System Restore Point in Windows 10

3) List and uninstall all non-Microsoft antivirus software

4) List and uninstall all non-Microsoft firewall software

5) List all Microsoft and non-Microsoft drive encryption software.
Uninstall all non-Microsoft disk encryption software

6) Windows 10 Home 32-bit
B150M-A/M.2｜Motherboards｜ASUS Global
See if this link works for BIOS upgrades.

7) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

8) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
Windows 版 SeaTools |
Seagate
å¦‚ä½•ä½¿ç”¨ Windows ç‰ˆ SeaTools | Seagate æ”¯æŒ ä¸*å›½

9) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

10) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

11) These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v

12) Read these links on Windows driver verifier:

a) learn how to use the Windows Recovery Environment (RE) commands: reset and bootmode to turn off the tool

b) do not use the tool until it is communicated in the thread

Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

Code:

Event[37719]:
  Log Name: System
  Source: volmgr
  Date: 2021-03-18T10:56:12.536
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Photolab
  Description: 
Crash dump initialization failed!

Code:

UPGRADE CHECK LIST:
Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
joysticks
projectors
scanners
plotters
portable optical drives (CD, DVD)
microphones
cameras
webcams
smartphones
bluetooth devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
secondary monitors


2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:


3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /r /v 
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow 
dism /online /cleanup-image /restorehealth 
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
https://www.bitdefender.com/consumer/support/answer/2625/

7) List and uninstall all non-Microsoft firewall software

8) List all Microsoft and non-Microsoft drive encryption software. 
Uninstall all non-Microsoft disk encryption software

9) Run disk cleanup to clean temporary and system files

10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for maintaing memory dumps)

11) Place the computer in clean boot:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


12) Detach all SATA devices other than the disk drive that has the Windows operating system
(Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
(Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)

13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: B:
 Free Space: 407.3 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WD Elements 25A2 USB Device

      Drive: C:
 Free Space: 35.5 GB
Total Space: 113.7 GB
File System: NTFS
      Model: ADATA SP550

      Drive: D:
 Free Space: 226.7 GB
Total Space: 953.4 GB
File System: NTFS
      Model: Samsung SSD 840 EVO 1TB

      Drive: T:
 Free Space: 73.5 GB
Total Space: 114.5 GB
File System: NTFS
      Model: ADATA SP550