WppRecorder.sys problem when updating Windows 10 from 1909 to 20H2

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  1. Posts : 819
    Win 10
       #111

    @zbook

    After install the Intel Driver I would check the drivers.txt.

    Then uninstall Malwarebytes.

    Clean Boot and start directly the 20h2 upgrade.

    The wpprecorder.sys error is most likely caused by the Intel driver.
      My Computer


  2. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #112

    @smartcooky ,

    If possible, please upload V2 and CBS before retiring.

    Thx.



    @Tekkey Boy ,

    Thx


    Code:
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7E, {c0000005, 86ca8259, 95f46498, 95f46040}
    
    Probably caused by : WppRecorder.sys ( WppRecorder!WppAutoLogTrace+129 )
    
    Followup:     MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 86ca8259, The address that the exception occurred at
    Arg3: 95f46498, Exception Record Address
    Arg4: 95f46040, Context Record Address

    Code:
    STACK_TEXT:  
    95f46610 b5711645 089c08bc 00000005 00000009 WppRecorder!WppAutoLogTrace+0x129
    WARNING: Stack unwind information not available. Following frames may be wrong.
    95f4664c b573f90b a029e000 00000005 00000009 TeeDriverW10+0x1645
    95f46678 86c0d57c 72c7bec8 95f46698 ac6fe430 TeeDriverW10+0x2f90b
    95f468ac 86c0d4ed 91a87318 95f468d8 82571fc7 Wdf01000!FxDriver::AddDevice+0x84 [minkernel\wdf\framework\shared\core\km\fxdriverkm.cpp @ 72] 
    95f468b8 82571fc7 ac6fe430 91a87318 ac68e8e8 Wdf01000!FxDriver::AddDevice+0x21 [minkernel\wdf\framework\shared\core\km\fxdriverkm.cpp @ 51] 
    95f468d8 8288da71 86c0d4cc 00000004 00000003 nt!PpvUtilCallAddDevice+0x1f
    95f46920 8285815f 86c0d4cc 00000003 906b3ae0 nt!PnpCallAddDevice+0x75
    95f46a18 82857626 a5d6eb78 906b3ae0 00000000 nt!PipCallDriverAddDevice+0x729
    95f46a4c 8296994c 95f46a78 00000000 00000000 nt!PipProcessDevNodeTree+0xf4
    95f46a80 825e4114 89b64150 aa66d040 826c6820 nt!PiRestartDevice+0x92
    95f46ae8 824b4108 00000000 00000000 aa66d040 nt!PnpDeviceActionWorker+0x986da
    95f46b38 824f4ca2 89b64150 0243e199 00000000 nt!ExpWorkerThread+0xf8
    95f46b70 8259a19d 824b4010 89b64150 00000000 nt!PspSystemThreadStartup+0x4a
    95f46b7c 00000000 00000000 025efa20 00000023 nt!KiThreadStartup+0x15


    Code:
    95f46554  00000000
    95f46558  00000000
    95f4655c  00000000
    95f46560  00000000
    95f46564  00000000
    95f46568  00000000
    95f4656c  00000000
    95f46570  95f46610
    95f46574  86ca8259 WppRecorder!WppAutoLogTrace+0x129
    95f46578  badb0d00
    95f4657c  01000000
    95f46580  b573d03c TeeDriverW10+0x2d03c
    95f46584  00000020
    95f46588  00000000
    95f4658c  00000000
    95f46590  00000001
    95f46594  00000001
    95f46598  00000000
    95f4659c  00000000
    95f465a0  b5730023 TeeDriverW10+0x20023
    95f465a4  00000023
    95f465a8  a029e000
    95f465ac  000000c8
    95f465b0  ac7d0818
    95f465b4  00000001
    95f465b8  00001f80
    95f465bc  95f46b60
    95f465c0  b5730030 TeeDriverW10+0x20030
    95f465c4  a029089c
    95f465c8  a029e908
    95f465cc  a029e924
    95f465d0  95f46610
    95f465d4  00000000
    95f465d8  86ca8259 WppRecorder!WppAutoLogTrace+0x129
    95f465dc  00000008
    95f465e0  00010202
    95f465e4  00000009
    95f465e8  00000000
    95f465ec  00000005
    95f465f0  0878089c
    95f465f4  00000020
    95f465f8  00000020
    95f465fc  0000089c
    95f46600  a029e064
    95f46604  00000020
    95f46608  0000089c
    95f4660c  0000005c
    95f46610  95f4664c
    95f46614  b5711645 TeeDriverW10+0x1645
    95f46618  089c08bc
    95f4661c  00000005
    95f46620  00000009
    95f46624  000000c8
    95f46628  00000010
    95f4662c  95f46668
    95f46630  00000004
    95f46634  00000000
    95f46638  000000c8
    95f4663c  00000000
    95f46640  72c7bec8
    95f46644  a029e000
    95f46648  000000c8
    95f4664c  95f46678
    95f46650  b573f90b TeeDriverW10+0x2f90b
    95f46654  a029e000
    95f46658  00000005
    95f4665c  00000009
    95f46660  00000010
    95f46664  000000c8
    95f46668  00000000
    95f4666c  8d384130
    95f46670  72c7bec8
    95f46674  0000000c
    95f46678  95f468ac
    95f4667c  86c0d57c Wdf01000!FxDriver::AddDevice+0x84 [minkernel\wdf\framework\shared\core\km\fxdriverkm.cpp @ 72]
    95f46680  72c7bec8
    95f46684  95f46698
    95f46688  ac6fe430
    95f4668c  ac6fe430
    95f46690  91a87318
    95f46694  82761500 nt!ObpCreateHandle+0x1060
    95f46698  ae7fd300
    95f4669c  8d384130
    95f466a0  8b416b88
    95f466a4  00010001
    95f466a8  80000900
    95f466ac  00000000
    95f466b0  00000000
    95f466b4  00000002
    95f466b8  0000002a
    95f466bc  00000000
    95f466c0  00000100
    95f466c4  80000002
    95f466c8  00000020
    95f466cc  00000000
    95f466d0  00000000
    95f466d4  00000001
    95f466d8  00000001
    95f466dc  00000000
    95f466e0  00000000
    95f466e4  b573d014 TeeDriverW10+0x2d014
    95f466e8  00000018
    95f466ec  b571c2c0 TeeDriverW10+0xc2c0
    95f466f0  b571c000 TeeDriverW10+0xc000
    95f466f4  b571c570 TeeDriverW10+0xc570
    95f466f8  00000002
    95f466fc  80000002
    95f46700  00000002
    95f46704  00006001
    95f46708  00000000
    95f4670c  00000000
    95f46710  00000000
    95f46714  00000000
    95f46718  00000000
    95f4671c  00000000
    95f46720  00000020
    95f46724  00000000
    95f46728  00000000
    95f4672c  00000001
    95f46730  00000001
    95f46734  00000000
    95f46738  00000000
    95f4673c  b573d064 TeeDriverW10+0x2d064
    95f46740  00000000
    95f46744  b57308c0 TeeDriverW10+0x208c0
    95f46748  00000001
    95f4674c  00000048
    95f46750  b5721fc0 TeeDriverW10+0x11fc0
    95f46754  b5722200 TeeDriverW10+0x12200
    95f46758  b5722520 TeeDriverW10+0x12520
    95f4675c  b5722770 TeeDriverW10+0x12770
    95f46760  b573eda0 TeeDriverW10+0x2eda0
    95f46764  b573ee40 TeeDriverW10+0x2ee40
    95f46768  00000000
    95f4676c  00000000
    95f46770  00000000
    95f46774  00000000
    95f46778  00000000
    95f4677c  b5722ba0 TeeDriverW10+0x12ba0
    95f46780  00000000
    95f46784  00000000
    95f46788  00000000
    95f4678c  00000000
    95f46790  00000000
    95f46794  00000000
    95f46798  00000000
    95f4679c  00000000
    95f467a0  00000000
    95f467a4  00000000
    95f467a8  00000000
    95f467ac  00000000
    95f467b0  00000000
    95f467b4  00000000
    95f467b8  00000000
    95f467bc  00000000
    95f467c0  00000002
    95f467c4  00000000
    95f467c8  00000000
    95f467cc  00000000
    95f467d0  00000000
    95f467d4  00000034
    95f467d8  00000020
    95f467dc  00000000
    95f467e0  b573e5a0 TeeDriverW10+0x2e5a0
    95f467e4  00000000
    95f467e8  00000000
    95f467ec  b5711ac0 TeeDriverW10+0x1ac0
    95f467f0  b57118d0 TeeDriverW10+0x18d0
    95f467f4  b5711940 TeeDriverW10+0x1940
    95f467f8  00000000
    95f467fc  00000000
    95f46800  00000000
    95f46804  00000000
    95f46808  00000000
    95f4680c  00000000
    95f46810  00000000
      My Computer


  3. Posts : 7,456
    Windows 10 Home 20H2
       #113

    smartcooky said:
    Upgrade_failure_info.bat says its putting a file oin the desktop, but there is notihng there.
    Run the following command on Command Prompt and see whether it can find a ZIP file.

    @Echo off&For %# In ("%temp%\Upgrade_failure_logs_*.zip") Do (Echo "%#")

    If it finds no ZIP file, run the following command on PowerShell and see whether "C:\Testing.zip" will be created.

    PowerShell Compress-Archive -Path "C:\Windows\WindowsUpdate.log" -DestinationPath "C:\Testing"
      My Computer


  4. Posts : 187
    Windows 10 Home 32 bit
    Thread Starter
       #114

    zbook said:
    @smartcooky ,

    If possible, please upload V2 and CBS before retiring.

    Thx.
    Sorry, I didn't see this before leaving last night

    - - - Updated - - -

    Right, I am working may way through everything starting with post #104.

    Please don't flood me with things to do as it is obvious I have a lot of catching up to do

    First. No BSOD overnight AFAIK, but as soon as just tried to start collecting V2 logs, the screen went black again. WDV was still running, so I restarted, turned off WDV and restarted again. and I will start V2 again
      My Computers


  5. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #115

    Turn off WDV as stress testing has completed before the upgrade
      My Computer


  6. Posts : 187
    Windows 10 Home 32 bit
    Thread Starter
       #116

    zbook said:
    Turn off WDV as stress testing has completed before the upgrade
    Done that

    Here is the V2 log requested in post 104 ; Dropbox - PHOTOLAB-(2021-04-26_16-23-51).zip

    How do I uninstall and reinstall TeeDriverW10.sys

    NOTE: "Everything" doesn't find any such file

    - - - Updated - - -

    I can't get past the step "Uninstall and reinstall: teedriverw10.sys"

    1. I don't know how to do that

    2. I can't even find that file anywhere on the computer (even using "Everything")

    - - - Updated - - -

    And dammit, how do I stop this forum from adding what I want to be a NEW post as an update to my previous post !?

    - - - Updated - - -

    Matthew Wai said:
    Run the following command on Command Prompt and see whether it can find a ZIP file.

    @Echo off&For %# In ("%temp%\Upgrade_failure_logs_*.zip") Do (Echo "%#")
    It finds no file
    Matthew Wai said:
    If it finds no ZIP file, run the following command on PowerShell and see whether "C:\Testing.zip" will be created.

    PowerShell Compress-Archive -Path "C:\Windows\WindowsUpdate.log" -DestinationPath "C:\Testing"
    Yes, Testing.zip is created in C:\
      My Computers


  7. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #117

    See post #106
      My Computer


  8. Posts : 7,456
    Windows 10 Home 20H2
       #118

    smartcooky said:
    Yes, Testing.zip is created in C:\
    Run the following command via Command Prompt to create a ZIP file in the %temp% folder:
    PowerShell Compress-Archive -Path "C:\Windows\WindowsUpdate.log" -DestinationPath "%temp%\Testing_1"

    Then run the following command to find the ZIP file:
    @Echo off&For %# In ("%temp%\Testing_*.zip") Do (Echo "%#")

    Post the output.
      My Computer


  9. Posts : 187
    Windows 10 Home 32 bit
    Thread Starter
       #119

    zbook said:
    See post #106
    OK, here is drivers.txt

    Dropbox - drivers.txt

    - - - Updated - - -

    Matthew Wai said:
    Run the following command via Command Prompt to create a ZIP file in the %temp% folder:
    PowerShell Compress-Archive -Path "C:\Windows\WindowsUpdate.log" -DestinationPath "%temp%\Testing_1"

    Then run the following command to find the ZIP file:
    @Echo off&For %# In ("%temp%\Testing_*.zip") Do (Echo "%#")

    Post the output.

    Deleted result. Needed to use ACP

    This time...

    Microsoft Windows [Version 10.0.18363.1500]
    (c) 2019 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>PowerShell Compress-Archive -Path "C:\Windows\WindowsUpdate.log" -DestinationPath "%temp%\Testing_1"
    C:\WINDOWS\system32>@Echo off&For %# In ("%temp%\Testing_*.zip") Do (Echo "%#")
    "C:\Users\PHOTOO~1\AppData\Local\Temp\Testing_1.zip"

    And "Testing.zip" has been created in C:\Users\Photo One\AppData\Local\Temp

    - - - Updated - - -

    zbook said:
    Run the scan again enabling rootkit testing.

    See edited earlier post.

    How do I enable rootkit testing. Not seeing any earlier post that says how to do this
      My Computers


  10. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #120

    Right upper corner > click the sprocket/gear > click Security tab > select rootkit

    Post scan results.

    If clean > uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    If you've followed all the steps posted by Tekkie Boy then place the computer in clean boot (reboot) > then perform an in place upgrade repair using the windows 10 iso.



    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    Repair Install Windows 10 with an In-place Upgrade

    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
      My Computer


 

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