Installing Windows 10 but unable to find SSD

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  1. Posts : 18,484
    Windows 11 Pro
       #21

    Sorry, the photo didn't come through before I replied. Switch the two narrow black & white end cables. The other two cables with the multi-colored wires are power cables, and you obviously have power to the SSD.
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  2. Posts : 12
    Windows 10 home
    Thread Starter
       #22

    Yeah installed one of the drivers and the warning symbol in device manager disappeared but still need one more driver I think and yeah ASUS is down. I switched the cables but nothing happened.
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  3. Posts : 18,484
    Windows 11 Pro
       #23

    At this point it is looking like the SSD has gone bad. You can try booting from a live Linux USB flash drive and see if Linux can access the SSD. There is a gparted live which will only give you gparted - sort of like MiniTool Partition Wizard:
    GParted -- Live CD/USB/PXE/HD

    Something easier might be a full Linux like Linux Mint:
    Download - Linux Mint

    About the only other thing I can think of is make sure the BIOS is up to date when the Asus website comes back up.
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  4. Posts : 12
    Windows 10 home
    Thread Starter
       #24

    Yeah I switched the ones with black and white. But I was thinking, one of my friends told me to delete the partitions when installing windows in Windows Setup. Could I have accidentally deleted the SSD in that menu?
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  5. Posts : 18,484
    Windows 11 Pro
       #25

    No. It would still show up as a disk, just with no partitions on it (unallocated space).
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  6. Posts : 12
    Windows 10 home
    Thread Starter
       #26

    The remaining driver, my “unknown device” is some sort of ACPI driver but I think I’ll have to wait until ASUS servers come back on.

    - - - Updated - - -

    Read something about “initializing SSDs” and finding SSDs through third party programs, could that be something?
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  7. Posts : 18,484
    Windows 11 Pro
       #27

    Catsanddogs123 said:
    The remaining driver, my “unknown device” is some sort of ACPI driver but I think I’ll have to wait until ASUS servers come back on.

    - - - Updated - - -

    Read something about “initializing SSDs” and finding SSDs through third party programs, could that be something?
    No. Your SSD is being recognized as a connected hardware device in both BIOS and Windows Device Manager. But it is not showing up as a disk in either Windows Disk Management or diskpart. A disk that is not initialized should still show up in disk management or diskpart. My thinking is that the controller internal to SSD has failed and will not report any disk information to the computer

    This is what a disk needing initialized looks like in diskpart:
    Code:
    Microsoft DiskPart version 10.0.19041.610
    
    Copyright (C) Microsoft Corporation.
    On computer: JOHN-LAPTOP
    
    DISKPART> list disk
    
      Disk ###  Status         Size     Free     Dyn  Gpt
      --------  -------------  -------  -------  ---  ---
      Disk 0    Online          476 GB  1024 KB        *
      Disk 1    Online          476 GB  2048 KB        *
      Disk 2    Online          119 GB   119 GB
    This is what it looks like in disk management:

    Installing Windows 10 but unable to find SSD-capture1.jpg

    Installing Windows 10 but unable to find SSD-capture2.jpg
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  8. Posts : 12
    Windows 10 home
    Thread Starter
       #28

    Alright gotcha. Well I’ll try remaining drivers but if that doesn’t do it I might buy a new SSD and see if that works.
      My Computer


  9. Posts : 7,102
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #29

    Have used many Crucial BX500
    They are fast and cheap. So far so good.
      My Computers


  10. Posts : 1,728
    Windows 10 Pro x64 22H2
       #30

    No mention so far about BIOS settings, see if you can find following in BIOS:

    1. Legacy mode (SCM) OFF / UEFI - ON
    2. Windows 10 WHQL support - ON
    3. AHCI mode ON/OFF
    4. secure boot ON/OFF

    Also:
    1. boot from USB fat32 formatted
    2. see if SSD is visible in BIOS and if you can change some parameters
    3. boot Windows 10 in UEFI mode (esd.wim instead of install.wim)

    Your SSD may be formatted with partition layout that is not recognized by OS, you can get around this by formatting SSD from another OS.

    See if there is firmware updates/drivers for SSD or mobo.
      My Computer


 

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