Win10 upgrade asking me to uninstall already-removed Acronis software

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  1. Posts : 141
    Windows 10 and 7 dual boot
       #1

    Win10 upgrade asking me to uninstall already-removed Acronis software


    Hey guys -

    I am attempting to upgrade from Windows 7 to Windows 10. During the upgrade process, I get stuck on the below screen and cannot proceed.

    Acronis 2012 was installed and was removed. I ran the Acronis cleanup tool. I further manually searched the registry and removed a couple of entries.

    I have tried reinstalling/uninstalling. I've also tried upgrading to Acronis 2021. I've then tried uninstalling Acronis 2021.

    Any ideas of where the Win10 installer is finding some remnant of Acronis and how I can remove it in order to proceed?

    Win10 upgrade asking me to uninstall already-removed Acronis software-win-10-upgrade-stuck.png
      My Computer


  2. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #2

    Have you seen and done all of the possible removal issues mentioned here? Acronis True Image: Cleanup Utility | Knowledge Base
      My Computers


  3. Posts : 23,775
    Win 10 Home ♦♦♦19045.4651 (x64) [22H2]
       #3

    @lbeachmike

    If it were me I would do a "clean Install" of Windows 10.
    You can still use your Windows 7 product key to activate Windows 10.
      My Computer


  4. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #4

    Jacee said:
    Have you seen and done all of the possible removal issues mentioned here? Acronis True Image: Cleanup Utility | Knowledge Base
    Yes Jacee - I wasn't using the additional features, any my registry keys did not contain the listed entries, so there wasn't much additional to be done.

    Is there any way to know where the Windows 10 installer is seeing some remnant of the software?

    - - - Updated - - -

    Ghot said:
    @lbeachmike

    If it were me I would do a "clean Install" of Windows 10.
    You can still use your Windows 7 product key to activate Windows 10.
    Ghot - Is it your general recommendation to do a clean install, or just in my circumstance? I generally would, but I do not want to spend a ton of time having to reinstall and reconfigure things. Unfortunately I have now spent a ton of time trying to find out how to get around this issue (and a couple others before it) - but I can't get that time back now.
      My Computer


  5. Posts : 23,775
    Win 10 Home ♦♦♦19045.4651 (x64) [22H2]
       #5

    lbeachmike said:
    Yes Jacee - I wasn't using the additional features, any my registry keys did not contain the listed entries, so there wasn't much additional to be done.

    Is there any way to know where the Windows 10 installer is seeing some remnant of the software?

    - - - Updated - - -



    Ghot - Is it your general recommendation to do a clean install, or just in my circumstance? I generally would, but I do not want to spend a ton of time having to reinstall and reconfigure things. Unfortunately I have now spent a ton of time trying to find out how to get around this issue (and a couple others before it) - but I can't get that time back now.


    It's my recommendation. I ran Win 7 for 8 years with zero issues, however... while the core of Windows 7 and Windows 10 are similar... there are so many differences that a clean install is the smart move.
    You WILL have a much better experience with a clean install of Windows 10.

    In the long run you will be happier with a clean install. Most of the Win 7 programs you use WILL work on Win 10 anyway.
    The only other change I would recommend is to switch from Acronis to Macrium Reflect.

    I also ran Acronis for years, but IMO Macrium is a far better backup software.
    It has far less processes and services, and just plain works.




    /edit

    On a side note I also recommend that you unhook all drives EXCEPT the one you are installing Windows 10 on, and unhook the internet as well.
    Once you have reached the Windows 10 desktop... then install the motherboard drivers (chipset driver first), and the video card driver.

    THEN, rehook the internet, and run Windows Update.
    After that, install Macrium Reflect and make a full OS image backup. Make the Macrium bootable media (USB or CD).

    Then, you can hook up the other drive(s), and install programs and games. Do your personalizations, and then make another full OS image backup.

    Then you are covered. You can tweak, experiment, etc., and know that if anything goes wrong, you have full OS image backups to resort to.
      My Computer


  6. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #6

    Ghot said:
    It's my recommendation. I ran Win 7 for 8 years with zero issues, however... while the core of Windows 7 and Windows 10 are similar... there are so many differences that a clean install is the smart move.
    You WILL have a much better experience with a clean install of Windows 10.

    In the long run you will be happier with a clean install. Most of the Win 7 programs you use WILL work on Win 10 anyway.
    The only other change I would recommend is to switch from Acronis to Macrium Reflect.

    I also ran Acronis for years, but IMO Macrium is a far better backup software.
    It has far less processes and services, and just plain works.
    I would never again use Acronis. Their product was horrible. Their support was horrible. The product was unable to successfully do what Samsung's free Data Migration software did with ease. Acronis wasted days of my time and sanity for no reason. And it continues to waste my time as it has left some remnant of the installation causing the impasse in my Win 10 upgrade.

    I indeed had planned to use Macrium going forward.

    Re: clean install for Win 10 - I agree with you, but this will be somewhat short-term since I plan to build a new box in the near future. Once that is done, I will start with a clean install. For now, I just need a quick-and-dirty upgrade until the new build. In fact the only reason I need to upgrade right now is because the new Turbotax software is not compatible with Windows 7, and there are further software compatibility issues coming (I believe ESET is next.)

    Any idea where I can get support on how to find and remove this remnant of Acronis that is still on my system so I can complete the Windows 10 in-place upgrade?

    Thanks for your further suggestions - I always run an initial full backup of my base installation. Hopefully Macrium is nicer to work with
      My Computer


  7. Posts : 23,775
    Win 10 Home ♦♦♦19045.4651 (x64) [22H2]
       #7

    @lbeachmike


    Here is my quick and dirty Macrium Reflect (making a full OS image backup) guide.
    Obviously your destination drive will be different than mine. I left everything else (not shown in the pic) at defaults.



    Win10 upgrade asking me to uninstall already-removed Acronis software-0000-macrium-settings.png
      My Computer


  8. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #8

    Ghot said:
    @lbeachmike
    Here is my quick and dirty Macrium Reflect (making a full OS image backup) guide.
    Thanks. Easy enough.

    But how can I get the Acronis remnant issue resolved so I upgrade to Win10 in place? Any thoughts?
      My Computer


  9. Posts : 4,698
    several
       #9

    how to find and remove this remnant of Acronis
    Maybe there is something hanging around in programdata or appdata. If you dont find anything there:


    You could try instaling the exact same acronis version you originally had, then see if a decent uninstall tool will get rid of it. There are some that scan for all leftover reg entries and files.
      My Computer


  10. Posts : 850
    Win 10
       #10

    And have you run the Microsoft Fixit Tool?
    https://support.microsoft.com/en-us/...b-e9f927e1eb4d

    Edit:
    The first question has been clarified because it was already asked by @Jacee
      My Computer


 

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