Win10 upgrade asking me to uninstall already-removed Acronis software

SIW2 said:

Out of curiosity, is that an H61 motherboard ?

Hi - Nope. This is a P8Z68 DELUXE Mobo.

ASUS P8Z68 Deluxe LGA 1155 ATX Intel Motherboard with UEFI BIOS - Newegg.com

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Ghot said:

That's highly possible. There seem to be many Windows 10 issues that are solved by flashing to the latest BIOS. Especially update and upgrade issues.


Be advised that almost every time, for ASUS motherboards, the BIOS file must be renamed before attempting the BIOS flash.
The exact instructions will be in your motherboard manual... (available in pdf form at the ASUS website).

Is flashing to the latest BIOS generally a safe operation?

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Tekkie Boy said:

So that you can find out whether the bios is causing the error, do this:

Create an installation medium (USB Stick or DVD) with the Windows version with which you want to perform the upgrade and then boot from the Install medium.

If the boot process crashes when the Windows boot logo is shown and the computer restarts, is it a bios problem.


But if you can boot up to the setup wizard, it is not because of the bios.

Good idea, but I'm not sure if this is entirely true. The way BIOS boots to a USB drive is doing to be different than the way it boots to a SATA drive, isn't that correct? Or maybe I am wrong?

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f14tomcat said:

Hmmmmm, good idea!

Quickest way to that would be

https://www.microsoft.com/en-us/soft...load/windows10

https://go.microsoft.com/fwlink/?LinkId=691209

This only installs the download tool. How would I install a full clean Win 10 OS onto a USB?

But maybe I am misunderstanding what Tekkie Boy suggested? Is the suggestion to boot from the USB with the installer tool? Or to boot from a USB with a full Win 10 installation? Reading again, it sounds like the suggestion is to boot from the upgrade tool on USB. If so, why would that prove whether the BIOS is the issue?

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MisterEd said:

I have two old computers that could not be upgraded to Windows 10.
However, a clean install of Windows 10 was a success.

ASUS M4N82 Deluxe (purchased 8/5/2009)

• Upgrade of Windows 7 Home to Windows 10 Home failed
• Clean install of Windows 10 Home was a success

Gigabyte GA-990FXA-UD3 (purchased 7/11/2011)

• Upgrade of Windows 7 Ultimate to Windows 10 Pro failed
• Clean install of Windows 10 Pro was a success

This is good to know, but the error that Windows provides should be different depending on the cause of the issue. Were you getting the error that I posted here? Everything I've found about that particular error code seems to point to something boot-related (disk/boot protocol/bios)

Ghot said:

Generally yes. But your motherboard is so old... the latest BIOS is year 2012 (before Windows 10).
So flashing to the latest BIOS probably won't help in your case.

That's what I am thinking. Every thread I found on this issue says to set the BIOS to boot in UEFI mode, but I don't seem to have any such option. However, ASUS support said it would be compatible. Not convinced.

Why reset BIOS to defaults before flashing?

Thanks for the additional info. So not sure then if updating the BIOS is a prudent course of action.

Looks like my board should run Windows 10 -

https://answers.microsoft.com/en-us/...9-402a3dbbc934

lbeachmike said:

Good idea, but I'm not sure if this is entirely true. The way BIOS boots to a USB drive is doing to be different than the way it boots to a SATA drive, isn't that correct? Or maybe I am wrong?
But maybe I am misunderstanding what Tekkie Boy suggested? Is the suggestion to boot from the USB with the installer tool? Or to boot from a USB with a full Win 10 installation? Reading again, it sounds like the suggestion is to boot from the upgrade tool on USB. If so, why would that prove whether the BIOS is the issue?

I meant it like @f14tomcat wrote.

Create a USB stick with the Media Creation Tool and boot from it. If the boot process crashes, there is a problem with the BIOS.

Booting in the Safe OS phase during the upgrade corresponds to the same boot process as from the USB stick.

Tekkie Boy said:

I meant it like @f14tomcat wrote.

Create a USB stick with the Media Creation Tool and boot from it. If the boot process crashes, there is a problem with the BIOS.

Booting in the Safe OS phase during the upgrade corresponds to the same boot process as from the USB stick.

I tried this and it boots normally from the USB stick into the Windows setup utility. So if the BIOS is ruled out, this means it is probably some sort of driver incompatibility issue?

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Also, currently when I boot to regular disk, I get a boot menu of something like -

1 - Windows Installer
2 - Windows 7

If I try again to boot to the Installer and it fails, when I reboot, will I be able to still get the boot menu so that I can definitely boot back into Windows 7?

When the computer boots from the stick, then remove the stick and boot into Windows 7 again.

Is a encryption software such as TrueCrypt or VeraCrypt installed on the computer?

Which antivirus program is installed on the computer?

Tekkie Boy said:

When the computer boots from the stick, then remove the stick and boot into Windows 7 again.

Is a encryption software such as TrueCrypt or VeraCrypt installed on the computer?

Which antivirus program is installed on the computer?

There is no encryption software.

I run ESET Nod32 Antivirus, and I also run Malwarebytes.

My boot question was without the stick.