Win10 upgrade asking me to uninstall already-removed Acronis software

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  1. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #61

    SIW2 said:
    snapman.sys was a known culprit some years ago.
    I searched the registry for it and it is not there.

    - - - Updated - - -

    Ghot said:
    Maybe Autoruns would help?
    Looks interesting just in general. I'll check it out. Thanks!
      My Computer


  2. Posts : 56,827
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #62

    Did you install Everything search app? It's very good at finding oddball stuff. It's free.

    Link is back in the thread somewhere, but here it is again: Downloads - voidtools
      My Computers


  3. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #63

    lbeachmike said:
    I searched the registry for it and it is not there.

    - - - Updated - - -



    Looks interesting just in general. I'll check it out. Thanks!
    Ran Autoruns - searched *everything* for Acronis. Nothing found.

    I think the Windows 10 installer is hallucinating.

    I can't help but wonder if it cached some information previously that's no longer there ...

    - - - Updated - - -

    f14tomcat said:
    Did you install Everything search app? It's very good at finding oddball stuff. It's free.

    Link is back in the thread somewhere, but here it is again: Downloads - voidtools
    More tools! I'll try it ...

    - - - Updated - - -

    lbeachmike said:
    Ran Autoruns - searched *everything* for Acronis. Nothing found.

    I think the Windows 10 installer is hallucinating.

    I can't help but wonder if it cached some information previously that's no longer there ...

    - - - Updated - - -



    More tools! I'll try it ...
    Which installation options do I want for this tool? Defaults? Do I need this to run at startup?
      My Computer


  4. Posts : 56,827
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #64

    lbeachmike said:
    Ran Autoruns - searched *everything* for Acronis. Nothing found.

    I think the Windows 10 installer is hallucinating.

    I can't help but wonder if it cached some information previously that's no longer there ...

    - - - Updated - - -



    More tools! I'll try it ...

    - - - Updated - - -



    Which installation options do I want for this tool? Defaults? Do I need this to run at startup?
    Defaults is fine. Run at startup is extremely minor impact, but gives you instant access when called. So answer would be YES.

    Just a very short primer on it, it works by reading and indexing the $MFT file, not the NTFS, so it is lightning fast.

    most if not all of the tools thrown at you are useful after you get where you're going, so refer back here to re-install them on your shiny new Win 10!
      My Computers


  5. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #65

    f14tomcat said:
    most if not all of the tools thrown at you are useful after you get where you're going, so refer back here to re-install them on your shiny new Win 10!
    You guys have definitely hooked me up with some cool tools that will come in handy for the future, even if they don't solve my current problem. So thanks for all of everybody's contributions - I really appreciate it!
      My Computer


  6. Posts : 23,253
    Win 10 Home ♦♦♦19045.4355 (x64) [22H2]
       #66

    lbeachmike said:
    You guys have definitely hooked me up with some cool tools that will come in handy for the future, even if they don't solve my current problem. So thanks for all of everybody's contributions - I really appreciate it!


    When you use Autoruns, remember that Acronis uses some weird names for some of it's files.

    Like ATIH for example. Sort of like Malwarebytes names some of it's files MBAM.

    Here's a few from my Windows 7 startup entries (related to Acronis)

    Win10 upgrade asking me to uninstall already-removed Acronis software-jv16-powertools-startup-list.png


    There was also a schedul2.exe as well. That was one of it's startup items that I couldn't disable.



    /edit


    Here's some more stuff from Acronis on Windows 7...

    Win10 upgrade asking me to uninstall already-removed Acronis software-services-settings.png



    Win10 upgrade asking me to uninstall already-removed Acronis software-jv16-old-version.png





    All these things were Acronis True Image Home 2010 on Windows 7.
      My Computer


  7. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #67

    Victory!

    Win10 upgrade asking me to uninstall already-removed Acronis software-win10-upgrade-ready.png
      My Computer


  8. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #68

    lbeachmike said:
    Victory!

    Win10 upgrade asking me to uninstall already-removed Acronis software-win10-upgrade-ready.png
    Congratulations! What was the silver bullet/straw that broke the camel's back?
      My Computer


  9. Posts : 23,253
    Win 10 Home ♦♦♦19045.4355 (x64) [22H2]
       #69

    lbeachmike said:
    Victory!




    Bummer.

    I just realized I still had a copy of JV16 Power Tools 1.3 (last free version).

    THAT would be able to get rid of all traces of Acronis on Windows 7. JV16 v1.3 only partially works on Win 7, so it would have taken a while. If I had realized I still had a copy I would have mentioned it.


    That's what this program was...

    Win10 upgrade asking me to uninstall already-removed Acronis software-image1.png



    For each Acronis entry, you put check mark the box (one at a time), and then click "Custom Remove" at the bottom.
    It would take about 3-4 minutes for each entry... but it would find everything.

    I was bummed when I found out it wouldn't work on Windows 10.



    /edit They still make JV16 Power Tools, but it's all messed up now. Not nearly as powerful, either.
      My Computer


  10. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #70

    Ghot said:
    Bummer.

    I just realized I still had a copy of JV16 Power Tools 1.3 (last free version).
    Haha - neat. The solution was ridiculous. I can't even believe this was the problem or I'd have had it fixed immediately.

    This is soooooooooooooooooo stupid. Microsoft has outdone themselves here with such a crappy installer ...

    It was upset about the installation of Acronis True Image that was on the other non-system drive.

    We mentioned it briefly earlier in the thread and I think the response was something like "well, this is Microsoft we're talking about ..." yet that seemed so absurd that I didn't take it seriously enough to try it.

    So, I disconnected the other drive, and like f'ing magic, problem solved. I have very unfavorable thoughts for Microsoft right now. Though at least I now have an arsenal of nifty tools, and a really great forum to visit when this things bombs half way through the actual installation.

    I appreciate that you guys totally hung in there on this one and offered so much help!

    Warning: I will be back with many more questions!

    Starting with this quick one - instead of physically disconnecting the other drive, could I have just gone into Disk Management, right-clicked and chosen "Offline"?

    Thanks!

    Mike

    - - - Updated - - -

    I did not get to enjoy success for very long. Most of the words that come to mind right now start with the letter F.

    Win10 upgrade asking me to uninstall already-removed Acronis software-win10-upgrade-fail.png
      My Computer


 

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