Win10 upgrade asking me to uninstall already-removed Acronis software

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  1. Posts : 850
    Win 10
       #51

    Run this commands in the command prompt as administrator:
    pnputil -f -d oem59.inf

    pnputil -f -d oem97.inf
      My Computer


  2. Posts : 57,014
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #52

    lbeachmike said:
    Thanks. Looks like your post came in while I was posting.

    Question: Any consequence to deleting the two drivers with Driver Store Explorer? Is it possible they are dependencies for something else and may cause problems booting?
    It will bark if they are in use, otherwise it will nail them, safely. If they are in use, and you determine that's a false flag, force delete them.
      My Computers


  3. Posts : 5,044
    several
       #53

    Fabler2 said:
    but...but worth a try.. no?

    Yes. it is worth a try. I use everything all the time, great program.
      My Computer


  4. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #54

    Tekkie Boy said:
    Run this commands in the command prompt as administrator:
    pnputil -f -d oem59.inf

    pnputil -f -d oem97.inf
    Tada!

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>Dism /online /get-drivers /format:table > "%userprofile%\des
    ktop\drivers.txt"

    C:\Windows\system32>pnputil -f -d oem59.inf
    Microsoft PnP Utility

    Driver package deleted successfully.

    C:\Windows\system32>pnputil -f -d oem97.inf
    Microsoft PnP Utility

    Driver package deleted successfully.


    How let's see if Windows 10 Installer is happy ...
      My Computer


  5. Posts : 5,044
    several
       #55

    snapman.sys?
      My Computer


  6. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #56

    SIW2 said:
    snapman.sys?
    ???

    - - - Updated - - -

    Win10 upgrade asking me to uninstall already-removed Acronis software-win-10-upgrade-stuck.png

    Win10 upgrade asking me to uninstall already-removed Acronis software-4f74ad082bce5e05d8df56e28470342f.png
      My Computer


  7. Posts : 24,926
    Win 10 Home ♦♦♦19045.5487 (x64) [22H2]
       #57

    Maybe Autoruns would help?
      My Computer


  8. Posts : 5,044
    several
       #58

    snapman.sys was a known culprit some years ago.
      My Computer


  9. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #59

    lbeachmike said:
    Hey guys -

    I am attempting to upgrade from Windows 7 to Windows 10. During the upgrade process, I get stuck on the below screen and cannot proceed.

    Acronis 2012 was installed and was removed. I ran the Acronis cleanup tool. I further manually searched the registry and removed a couple of entries.

    I have tried reinstalling/uninstalling. I've also tried upgrading to Acronis 2021. I've then tried uninstalling Acronis 2021.

    Any ideas of where the Win10 installer is finding some remnant of Acronis and how I can remove it in order to proceed?

    Attachment 320757
    I'm still running Acronis True Image 2018 and have done countless upgrades (1903 - 1909 - 20H2) with it installed without issue. I've also used it to clone my Windows 10 OS drive from a 512gig NVME SSD drive to a 1TB drive without issue.

    That said, yeah, it seems version 2012 (released in 2011) isn't compatible with the current version of Windows 10. I think I started out with 2013 or 14 under Windows 10. Currently using 2018.

    As for your issue, I agree with trying a clean install and starting fresh. You might also consider any other old apps you're running for upgrade for compatibility with Windows 10.

    Good luck.
      My Computers


  10. Posts : 1,208
    11 Home
       #60

    lbeachmike said:
    Thanks. Looks like your post came in while I was posting.

    Question: Any consequence to deleting the two drivers with Driver Store Explorer? Is it possible they are dependencies for something else and may cause problems booting?
    I already answered that question.
      My Computers


 

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