Win10 upgrade asking me to uninstall already-removed Acronis software

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  1. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #11

    SIW2 said:
    Maybe there is something hanging around in programdata or appdata. If you dont find anything there:


    You could try instaling the exact same acronis version you originally had, then see if a decent uninstall tool will get rid of it. There are some that scan for all leftover reg entries and files.
    Thanks. There is some remnant I found here ...

    C:\Users\<username>\AppData\Local\VirtualStore\ProgramData\Acronis\TrueImageHome\Database

    The other items I find when searching for "Acronis" in AppData are all in Temp, so it doesn't seem they are likely to be an issue.

    I don't expect this is the culprit. Why would Windows 10 upgrade would be looking here anyway when it is well known that apps often leave bits behind when uninstalled?

    Re: installing/uninstalling - I tried that route. It did not change anything.

    What's curious is that it mentions the full name "Acronis True Image"
      My Computer


  2. Posts : 22,732
    Win 10 Home ♦♦♦19045.4123 (x64) [22H2]
       #12

    lbeachmike said:
    Thanks. Easy enough.

    But how can I get the Acronis remnant issue resolved so I upgrade to Win10 in place? Any thoughts?



    I'm the "clean install" recommendation. With a clean install, you don't have to worry about removing Acronis.
      My Computer


  3. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #13

    Tekkie Boy said:
    And have you run the Microsoft Fixit Tool?
    https://support.microsoft.com/en-us/...b-e9f927e1eb4d

    Edit:
    The first question has been clarified because it was already asked by @Jacee
    Nope - I was unaware of this tool. Sounds promising! I appreciate the suggestion. Reasonably safe to run in terms of not introducing new problems?

    - - - Updated - - -

    lbeachmike said:
    Nope - I was unaware of this tool. Sounds promising! I appreciate the suggestion. Reasonably safe to run in terms of not introducing new problems?
    I ran the tool. It does not come up with any Acronis software in the list of installed programs. It asks if the product is not listed to enter the 32-digit product code. But I do not know from where I can obtain the 32-digit product code for Acronis True Image 2012.

    Any further ideas?
      My Computer


  4. Posts : 1,524
    Win10 Pro
       #14

    lbeachmike said:
    Nope - I was unaware of this tool. Sounds promising! I appreciate the suggestion. Reasonably safe to run in terms of not introducing new problems?

    - - - Updated - - -



    I ran the tool. It does not come up with any Acronis software in the list of installed programs. It asks if the product is not listed to enter the 32-digit product code. But I do not know from where I can obtain the 32-digit product code for Acronis True Image 2012.

    Any further ideas?
    As a former Acronis user I know that it can be exceedingly difficult to uninstall. Given that maybe a clean install would be better for you in the long run. FYI, I’m now a Macrium user and would never go back to Acronis.
      My Computers


  5. Posts : 56,795
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #15

    Maybe also the in-place, but choose not to keep apps and files. Possibly less complicated, OS wise.
      My Computers


  6. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #16

    f14tomcat said:
    Maybe also the in-place, but choose not to keep apps and files. Possibly less complicated, OS wise.
    I am aware of this option and I'd go that route, but this is going to be pretty short-term. Then I'll be building a new box and doing a clean install. So for now, it would be great if I'm able to resolve this.

    Any further ideas of how to find where on my system the Win10 installer is seeing some indication that Acronis garbage-ware is still installed?

    Is there any useful support through Microsoft?
      My Computer


  7. Posts : 56,795
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #17

    Another suggestion.

    Revo Uninstaller Pro has a really good deep cleaner and pre-made uninstall logs for hundreds of apps.

    Download and install the 30-day free trial, which has all the Pro functions. Look to see if there is an appropriate Uninstall Log available and run it. And/or use the Forced Unnstall option to get down in the nooks and crannies of the file system and the registry.

    Won't cost you a penny and just a little time.

    Remove unwanted programs easily with Revo Uninstaller Pro
      My Computers


  8. Posts : 850
    Win 10
       #18

    lbeachmike said:
    But I do not know from where I can obtain the 32-digit product code for Acronis True Image 2012.Any further ideas?
    Is PowerShell installed on the computer by any chance?
    If so, run this command to see if Acronis is in the list.
    Get-WmiObject -Class Win32_Product

    Did you delete the finds in "C:\Users\<username>\ AppData\Local\VirtualStore\ProgramData\ Acronis\TrueImageHome" Database and in the Temp folder? When not, do it.


    The suggestion from @f14tomcat is also advisable.
      My Computer


  9. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #19

    f14tomcat said:
    Revo Uninstaller Pro has a really good deep cleaner and pre-made uninstall logs for hundreds of apps.

    Download and install the 30-day free trial, which has all the Pro functions. Look to see if there is an appropriate Uninstall Log available and run it. And/or use the Forced Unnstall option to get down in the nooks and crannies of the file system and the registry.
    I installed it and tried it. It only has pre-made uninstall logs for Acronis True Image 2018 and 2020. I don't see any other way to utilize it further but let me know if there is something I am unaware of.

    - - - Updated - - -

    Tekkie Boy said:
    Is PowerShell installed on the computer by any chance?
    If so, run this command to see if Acronis is in the list.
    Get-WmiObject -Class Win32_Product

    Did you delete the finds in "C:\Users\<username>\ AppData\Local\VirtualStore\ProgramData\ Acronis\TrueImageHome" Database and in the Temp folder? When not, do it.
    Powershell is not installed. Is it a free tool I can install to execute the command you recommended?

    Yes, I deleted the files that were found and manually searched the registry for "Acronis"
      My Computer


  10. Posts : 56,795
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #20

    The Forced Uninstall Option.

    Preferably, click the Browse button. Find a folder in Program Files or Program Data that is a leftover of Acronis and choose it. Revo uses that info to dig deep. Alternately, type the Program Name in the first box. Try just "Acronis" (without ") first. If you know the exact name, type that.


    Make sure the bottom right option for Advanced is bulleted.

    Win10 upgrade asking me to uninstall already-removed Acronis software-2021-03-01_14h00_09.png
      My Computers


 

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