Win10 upgrade asking me to uninstall already-removed Acronis software

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  1. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #131

    zbook said:
    Run:

    V2: BSOD - Posting Instructions



    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.



    DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.



    LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.


    For share links please use one drive, drop box, or google drive.




    Create a new restore point:
    Create System Restore Point in Windows 10

    Make a free backup image and save the image to another disk drive or the cloud:
    Macrium Software | It's our Business to protect your data
    Backup and Restore with Macrium Reflect
    Thanks - I'll take a look at these and see what is needed.
      My Computer


  2. Posts : 41,654
    windows 10 professional version 1607 build 14393.969 64 bit
       #132

    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    For each drive post images of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10
      My Computer


  3. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #133

    zbook said:
    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    For each drive post images of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10
    All drives are healthy with no issues reported by Hard Disk Sentinel. All disks were also scanned by chkdsk with no problems found.

    I am again having the problem booting into Windows 10 and will have to refocus on the troubleshooting steps for that.
      My Computer


  4. Posts : 41,654
    windows 10 professional version 1607 build 14393.969 64 bit
       #134
      My Computer


  5. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #135

    For all steps of which issue?
      My Computer


  6. Posts : 41,654
    windows 10 professional version 1607 build 14393.969 64 bit
       #136

    Please see posts #130, #132.
      My Computer


  7. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #137

    zbook said:
    Please see posts #130, #132.
    Per post 133, the hard drives are good. I do not need to troubleshoot them further.

    I need to focus on troubleshooting being unable to get back into Windows 10, like you recommended in Post 119.

    My problem now is:

    I was able to get back into Windows 10.

    It ran another update, and now I am again unable to get back in.

    I get Windows logo screen, then I get the welcome sound, then I get spinning dots on black screen forever.

    Should I perform the steps in post # 119?

    - - - Updated - - -

    Since there are now so many topics intertwined in this thread, I am wondering if it would be best to start a new thread so there are independent threads with individual issues.

    - - - Updated - - -

    I have an interesting new development -

    Windows 10 reverted me back to Windows 7.

    Here's what happened -

    1. I was getting spinning dots after the logo screen
    2. I had the Windows 10 SSD in my hot-swappable drive bay, and the old Windows 7 SSD on an internal SATA port.
    3. On a hunch, I removed the Win7 SSD from the system and moved the Win10 SSD inside
    4. On boot, this gave entirely different behavior - now instead of the spinning dots, it booted me into the recovery environment
    5. I chose the Restore Point option, but it did not find any of the restore points (I had created three of them)
    6. I chose the option to Uninstall Recent Updates - it could not find any quality updates to install, but the Uninstall Feature Update option seemed to work - when it was done, it rebooted
    7. When it rebooted, it reported that it was restoring a previous version of Windows

    ... and now, POOF, here I am back on Windows 7.

    Was the hot-pluggable SATA port an issue for Win 10 and should I have turned that off in the BIOS?

    Am I able to try the upgrade process again, now with the drive on the other port?

    Thanks!
      My Computer


  8. Posts : 56,870
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #138

    As you know, I've been eyeing this thread for it's 1 1/2 week life, and I must say that you have to be doing all this for the love of the conquest! Somewhere back in these 130+ posts I believe you mentioned that the easiest way was a clean install, but just beating this issue(s) was worth the time and effort. A Challenge! I'm enjoying watching you enjoy it!
      My Computers


  9. Posts : 141
    Windows 10 and 7 dual boot
    Thread Starter
       #139

    f14tomcat said:
    As you know, I've been eyeing this thread for it's 1 1/2 week life, and I must say that you have to be doing all this for the love of the conquest! Somewhere back in these 130+ posts I believe you mentioned that the easiest way was a clean install, but just beating this issue(s) was worth the time and effort. A Challenge! I'm enjoying watching you enjoy it!
    Haha - I am most definitely not enjoying this at all, but I will enjoy the victory I do enjoy learning, and I have gained some new knowledge/experience - as well as discovering some new tools, learning that Acronis is a joke and Macrium is the way to go, and so on. And most importantly, discovering you guys!

    Though this is definitely about the conquest at this point, because there's no way I could otherwise justify all of the time this has taken, versus a clean install and a fresh start.

    I do believe I've gotten to the bottom of things now ... and I'm not sure this is actually a Windows issue at all.

    I think root cause is/was related to the drive, and ultimately file corruption.

    Now back on Win 7, it called for a chkdsk on the boot drive and found a ton of errors.

    Previously these errors were not found, and Hard Disk Sentinel is declaring everything healthy.

    Is it safe to run any of the SSD tests on this drive in Hard Disk Sentinel? Which do you recommend to run? Extended self test?

    Incidentally, not that it matters, but this is a brand new Samsung 870 QVO SSD.

    Thanks for the support!
      My Computer


  10. Posts : 2,243
    Windows 11 Pro 64-bit v23H2
       #140

    I am reminded of this. Albert Einstein is widely credited with saying, “The definition of insanity is doing the same thing over and over again, but expecting different results.”

    In this case if you try over and over again do a Windows 10 upgrade but keep failing at some point you have to accept that the most logical thing to do is a Windows 10 clean install.

    If you do a clean install of Windows 10 then make sure that the Windows 10 drive is the only drive connected. Otherwise, you will introduce other problems. If later you want to do a dual boot with Windows 10 and Windows 7 it is easy to do that.

    BTW, I am guilty of that on a couple of computers I have. After failing to upgrade them from Windows 7 to Windows 10 I gave up and did a clean install of Windows 10. Sure I had to reinstall a bunch of programs but in the end it was less time and aggregation than trying to do an upgrade.
      My Computers


 

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